McGovern Subaru of Acton

Purchased a vehicle from this dealership on 11/23, where for the most part was a smooth transaction. Obviously no car dealership is without their tactics and it wasn't perfect, but it was after the transaction that the issue arose.

This dealership is part of an auto group out of central MA and each dealership has their own management. Reached out to the dealership which I purchased from after I noticed that my credit was pulled by three (3) different creditor, when it's supposed to fall off and combine. Troy Ward, the general manager responded to an email I sent off to his dealership although it took him a week to respond. It should be noted, I cc'd two (2) other members of his management team, so they had the ability to respond.

Quite honestly, there is no excuse for his lack of response and the fact that it took this long obviously showed their lack of care for me, the customer. Mr. Ward attempted to justify why it happened and that all of the credit pulls were approved by myself. He thought it was an informative thing to send me a link to a CNBC article pertaining to credit and hard pulls; he made himself look like a fool.

He pretended that he was going to assist me by telling me he would formulate a letter that would explain to the creditors that they were erroneous, but he failed as soon as he didn't like my tone and thought I was combative. He claims I threatened him, verbally abused him and forwarded over my issue over to a legal counsel. A person who can never admit their wrongdoings are the ones that are wrong, and he is in fact wrong. I reached out to a business for assistance after the transaction and he didn't like being called out on his lack of follow through, his "teaching" tactics and further his lack of a timely response.

He did not have to tell me he had a death in his family as someone else in his dealership could've reacted in his absence. He is a poor representation of a leader within his dealership and of any business and instead of solving the problem, he was the one who was combative. He gives responses which pretend to justify himself while he cowers behind his legal counsel that he pushed onto me, instead of dealing with the problem himself. His excuse for not handling the problem?

I threatened him and said "nasty" things. I am more than entitled to give people the picture of how this situation transpired and you sir, dropped the ball in the beginning. Do not go to this dealership. Do not go to this auto group.

Go somewhere that you are valued from the beginning, during and afterward. Not belittles, harassed and pushed aside as if you, the customer is the problem. You, Mr.

Ward have no business being in the position you are in. Avoid this dealership group and dealership at all costs.