New Reviewer

Alarm services does the right thing

I posted a complaint on this website against alarm services(Mc Ginn,Smith alarm trading LLC). The problem I had was with the SNOTTY billing manager who wanted to charge me a fee because the serviceman sent out came out without the cell unit needed to do the work he was called to do .This billing manager seemed to think that I should pay for the service call even though he could not do the work,and he even told me that I would not be charged because it was not my fault.She refused to let me talk to anyone higher up in the company .I had to file a claim against them with the BBB.Once the claim was filed someone did call me back and wave the charges.Some businessmen do have a moral compass.
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ID
#216682 Review #216682 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Alarm Services mistreat customers

Business has a D rating from the BBB.It also has 42 complaints against them from BBB(facts I did not know when my contract was sold to them from another company).Alarm services monitor security systems.I needed them to come out and do some repairs(I had switched to AT&T uverse and needed a cell unit installed. I made it clear to everyone at the company that I talked to what the problem was.It took them over 2 1/2 weeks to send someone out.No one bothered to tell him what the problem was,so he was not prepared to do the work(he did not have have the cell unit)He told me I would not be charged since it was the company's fault he did not have the parts needed to do the work. The company turned aound and billed me $80.00 anyways.I would suggest to all consumers to find another company to do business with.On top of that the serviceman has his own burgler alarm business and gave me a quote of what it would cost to do business with him instead---that was unprofessional.However it gives me satisfaction to know that he is screwing his employer and maybe the company will lose customers to him because of it.In general I found that the staff at alarm services do not deserve anyone's business.The employees do not return phone calls or it takes them days to get back to you.They are rude and act like they are doing you a favor by talking to you.When I filed a complaint with the BBB part of what I wanted was to talk to someone other than the snotty billing manager----They refused to do that simple thing.
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ID
#215015 Review #215015 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$80

About

Summary

Mr. Shea is Chief Operating Officer, Secretary and Treasurer of McGinn, Smith Alarm Trading, LLC, a wholly-owned subsidiary of McGinn, Smith Holdings. ...

McGinn Smith Alarm Trading reviews and complaints
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