McFIT
McFIT Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
McFIT 1.9 star rating based on 4 reviews; McFIT reviews show mostly dissatisfied customers with 75% unfavorable feedback noting problems with customer service, website access, and perceived high price level.
Key Takeaways for Future Customers
- Expect potential issues with membership setup and online account access when researching membership and subscriptions.
- Prepare for slow or no response from customer service on billing or refund questions.
Negative Feedback / Risk Areas
- Frequent McFIT customer complaints about unresponsive support and rude reception staff.
- Billing disputes, unexpected charges, and problems with card access and account synchronization.
- Website and app problems hinder contract completion and contact.
Positive Feedback
On-site staff are described as friendly and helpful despite systemic and communication issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
McFIT 1.9 star rating based on 4 reviews; McFIT reviews show mostly dissatisfied customers with 75% unfavorable feedback noting problems with customer service, website access, and perceived high price level.
Key Takeaways for Future Customers
- Expect potential issues with membership setup and online account access when researching membership and subscriptions.
- Prepare for slow or no response from customer service on billing or refund questions.
Negative Feedback / Risk Areas
- Frequent McFIT customer complaints about unresponsive support and rude reception staff.
- Billing disputes, unexpected charges, and problems with card access and account synchronization.
- Website and app problems hinder contract completion and contact.
Positive Feedback
On-site staff are described as friendly and helpful despite systemic and communication issues.
Media from reviews
Stuttgart, Baden-Wurttemberg
Karte u it st trotz bezahlen ist seit 3 wochen gesperrt
Meine karte ist trotz der Bezahlung gesperrt. Habe email geschrieben keine Antwort habe angerufen eben
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Istanbul, Istanbul
I was not satisfied
- - Staff were unprofessional and unhelpful at reception.
- - Communication was poor and guidance lacking.
- - The gym did not match promises and felt disorganized.
Very disappointing experience at MAC Fitness. The staff was unprofessional and not helpful at all, especially the boy at the reception, whose behavior was rude and disrespectful.
Because of his attitude, I decided not to register my name and did not continue with the membership.
There was poor communication, no proper guidance, and I felt ignored as a customer.
The gym did not match what was promised and felt disorganized. I am not satisfied and would not recommend this place to anyone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dnipro, Dnipropetrovsk Oblast
Beschwerde
- - Staff in your studio are friendly and helpful.
- - The system and internal processes are problematic; contract numbers, emails, and the online app are unreliable.
ich möchte kurz ein feedback geben:
die mitarbeiter in Ihrem studio sind durchweg freundlich und hilfsbereit, dafür möchte ich ausdrücklich danken.
allerdings ist Ihr system und Ihre interne organisation extrem problematisch.
informationen wie die vertragsnummer werden nicht zuverlässig übermittelt, e-mails kommen nicht an, und die online-app bzw. das konto sind schwer zugänglich.
dies führt zu unnötigem aufwand und frustration für kunden, auch wenn die mitarbeiter selbst ihren job gut machen.
ich hoffe, dass Sie diese punkte intern prüfen und verbessern, damit andere kunden nicht dieselben probleme erleben müssen.
mit freundlichen grüßen
bogdana
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBills
- - Card stopped working after two weeks.
- - No response from McFeet despite contact attempts.
- - Debin charged over 300; seek fair remedy and a new contract.
Dear McFeet Team,
I hope this message finds you well.
I am writing to explain a problem I have had with my McFeet card since my initial registration in July 2024. Unfortunately, my card stopped working after only two weeks of use.
During that time, I went to the gym regularly for the first two weeks, but then, for the following two weeks, the card stopped functioning.
I showed my card to one of your staff members at the gym, who tried to check it. He told me that the card itself was fine but that he did not know why it wasnt working. He advised me to contact McFeet directly.
Since then, I have tried multiple times to contact McFeet by email and phone, but I never received a response. Later, I received a message asking me to change my bank account information, but I decided not to proceed with any payments before resolving the card issue.
I believe it would only be fair to fix the problem first before continuing any billing.
Recently, I noticed that I have been charged through Debin for an amount exceeding 300, which I cannot afford to pay, especially since I was unable to use the gym because of this technical issue which was beyond my control.
Therefore, I kindly ask that you review my situation and consider a reasonable solution.
I would be willing to pay for the period I actually used the service, or perhaps one or two months, as a gesture of good faith. Once the issue with my card is resolved, I would like to reactivate my membership and continue with a new contract.
I truly appreciate your understanding and hope we can find a fair and amicable resolution soon.
Thank you very much for your attention and assistance.
Kind regards,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dresden, Saxony
Information About contract
- - I had knee surgery and must stop visiting the gym.
- - I forgot to pay and the 10-day deadline has passed.
- - I can pay by 10.5.2025; please confirm.
I had knee surgery and I need to stop visiting your gym..I forgot to pay my monthly contract and now I got letter from you that I need to pay it by 10days which was 4 days ago but I only read it now because I was in Germany. Now Im not in the good money position and I can pay it all by 10.5.2025 is it okay with you..
I dont want any problems . Please contact me anytime thank you
- It would be better for more your employees to speak english
Preferred solution: Longer time for pay back money I owe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDifficulty getting contact
The problem was that the website was faulty and I was unable to fill in a contract form. I couldn't find a phone number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Issue with my subscription
- - I registered with McFIT about a year ago and relocated.
- - The gym can't find my name and says I must re-register.
- - I got debt-collector notices for an unpaid contract.
I registered with McFIT about a year or so ago and then I relocated from my area to a new place suddenly I went to the closest mcfit gym and they said my name is not in their system they cant find my name and more over I have to re register so I chose not to go for training again till am ready and work also permits me . Then all of a sudden I started getting this mail from a company claiming they are debt collectors and I have to pay some amount that keeps on increasing because I didnt pay mcfit per our contract. How do I pay for something that they couldnt even find my name in the system?
Companies Similar to McFIT
clever fit
FitX
“My matter has not been resolved. I havent received any information that I have requested. I am starting...“
Boston
“I came to rent my vehicle and SIXT rental claim that they were overbooked No vehicle was rented to me...“
WOW Fitness
“The experience I have had with WOW is the worst ever. I had a membership for many many years and tried...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Ich habe ein Fitnessstudio in München besucht! Ihr Service ist der schlechteste.