Junetta Uoc

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Verified Reviewer
| map-marker North Haven, Connecticut

Purchased several hundred dollars worth of items and when they arrived items were warped and bent. Sent pictures to customer service and they wrote me back telling me to fix them myself.

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McFarlane - Purchased several hundred dollars worth of items and when they arrived items were warped and bent. Sent pictures to customer service and they wrote me back telling me to fix them myself.
Expensive shipping - Large box of items shipped to me that arrived with a single cheap piece of packing tape that was ripped open. I initially suspected a theft attempt and was shocked and frustrated to see the lack of tape for such a large box shipped across the country. Inside I found items that were bent and when I emailed customer support with pictures they ignored the packing and shipping issue and told me to return one item. When I sent them pictures of other items with the same defective damage, they admitted all the items in house were damaged and no longer would accept the initial return offer and told me to fix the item myself. No respect for their customer or the customer's experience. Purchase your items with a company that appreciates their customers. They have no number for their customer service, only email... that speaks volumes about how they feel about customer service and customer satisfaction.
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User's recommendation: Customer service could care less about you once they have your money. Be loyal to companies that stand behind their products. McFarlane does not..

Anonymous
map-marker Philadelphia, Pennsylvania

Action figure cannot stand and poorly put together

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McFarlane - Action figure cannot stand and poorly put together
Ive brought two figures from company and they cannot stand on their own when placing them down. The feet won't allow the figures to stand on own and the body is a little cheaply made the keep the figure to stand on its own
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User's recommendation: Make sure figure can stand before buying

1 comment
Guest

I've had the same experience with these figures

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