McFarlane
McFarlane Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
McFarlane has 1.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend McFarlane to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "This is my first time having problems. Terrible customer service. No way to contact them or speak with a person. Really surprised.", "Don't expect pre-ordering to gain you any kind of priority and don't bother with customer service because they just reply with automated responses.", "Customer service could care less about you once they have your money. Be loyal to companies that stand behind their products. McFarlane does not.", "Make sure figure can stand before buying".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
McFarlane has 1.2 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend McFarlane to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "This is my first time having problems. Terrible customer service. No way to contact them or speak with a person. Really surprised.", "Don't expect pre-ordering to gain you any kind of priority and don't bother with customer service because they just reply with automated responses.", "Customer service could care less about you once they have your money. Be loyal to companies that stand behind their products. McFarlane does not.", "Make sure figure can stand before buying".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order #223912
Rcvd email order shipped 03/01/2024. Rcvd another 03/05/2024 saying a label is prepared waiting for product in Las Vegas FedEx.
I need some answers as to when the toy will arrive, please. Declanstone2@***.com rcvd the FedEx tracking number.
Hecreally wants this Batman Last Knight on Earth to sdd to his collection. Thank you
Preferred solution: Deliver product or service ordered
User's recommendation: This is my first time having problems. Terrible customer service. No way to contact them or speak with a person. Really surprised.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lansing, Michigan
Order #176557
I pre-ordered and paid for my order in November, and was told the order would ship in December. Everyone I know who placed the same order received theirs weeks ago.
I've emailed mulitiple times and only get clearly automated responses about a "high volume of new orders". Isn't the point of a pre-order to get something ahead of any new orders? Why are new orders being fulfilled before a pre-order that's already been paid for?
This lack of communication regarding my order is ridiculous. I will definitely be telling other collectors to never bother pre-ordering anything from McFarlane Toys Store since apparently it doesn't make a difference as to being able to receive anything ahead of time.
User's recommendation: Don't expect pre-ordering to gain you any kind of priority and don't bother with customer service because they just reply with automated responses.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Haven, Connecticut
Purchased several hundred dollars worth of items and when they arrived items were warped and bent. Sent pictures to customer service and they wrote me back telling me to fix them myself.
Expensive shipping - Large box of items shipped to me that arrived with a single cheap piece of packing tape that was ripped open. I initially suspected a theft attempt and was shocked and frustrated to see the lack of tape for such a large box shipped across the country.
Inside I found items that were bent and when I emailed customer support with pictures they ignored the packing and shipping issue and told me to return one item. When I sent them pictures of other items with the same defective damage, they admitted all the items in house were damaged and no longer would accept the initial return offer and told me to fix the item myself. No respect for their customer or the customer's experience. Purchase your items with a company that appreciates their customers.
They have no number for their customer service, only email... that speaks volumes about how they feel about customer service and customer satisfaction.
User's recommendation: Customer service could care less about you once they have your money. Be loyal to companies that stand behind their products. McFarlane does not..
Philadelphia, Pennsylvania
Action figure cannot stand and poorly put together
Ive brought two figures from company and they cannot stand on their own when placing them down. The feet won't allow the figures to stand on own and the body is a little cheaply made the keep the figure to stand on its own
User's recommendation: Make sure figure can stand before buying
E-commerce Talks
Art for Your Home Not Museums
Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.
David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.
Companies Similar to McFarlane
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I've had the same experience with these figures