New Reviewer

McDowell Label, Plano TX prints inferior labels

Forbes Pharmaceuticals ordered labels from McDowell Label & Screen Print Company in Plano, TX for one of its client's products,and the labels were faulty causing significant damages. After the labels were applied to the bottles, the color started flaking. John McDowell, president and David McDowell, owner refused to make good on the order after repeated requests by it's client which resulted in thousands of dollars in damages for Forbes trying to fix the problem. Since McDowell Label would not fix the problem, the client was forced to incur the expense of order labels from an overseas supplier, ship the labels air express, relabeling the product and reship to the warehouse. Forbes has since filed suit against McDowell for damages. McDowell has to date not paid for the expenses incurred. Pharmaceutical companies, nutritional foods companies and other Label buyers beware of McDowell Label,Plano, TX. They don't seem to care about fixing their problems in a timely manner and in this case refused to take care of the issues at all.
View full review
7 comments
#1026557

yes i believe this.. i worked there.

all they are concerned about is winning awards for their labels.. they will spend way more time perfecting the ones they take to contest than take care of what got them where they are...Customers

#541159

We've been doing business with Mcdowell for over 10 years. When everything goes right, they are great and responsive.

However, If anything goes wrong on their end, such as poor quality or they don't deliver what they promised they NEVER own up to their mistakes. Even if the mistake is clearly evident, they will say NO ONE on their team can see the mistake. They make no apologies and no effort to fix their mistakes without a huge battle.

This is why we've stopped doing business with them. :(

#253317

Speaking objectively as the packaging media, we have heard

nothing but positive feedback about McDowell. They are an upstanding

well respected company and it's unfortunate that this one "PO'd" customer

chose this forum to express a personal grudge. No matter what business

you are in, no supplier/ customer relationships are immune to occasional

misunderstandings. The McDowell family is well - respected and they have

a superior reputation and are good people. Hopefully, whatever issues can be settled in a private and professional environment.

#245460

This is extremely suprising to me. I have had years of experience with this first class organization and NEVER had an issue with anyone with the McDowell organization. Both the owner (Dave McDowell) and the President (John McDowell) are honest and integral people and I am very comfortable doing business with this Christain company.

#244567

Wow; don't know what happened, but our company has had nothing but the "most exceptional customer experience" from McDowell Label. I'd recommend giving them another chance...

#969612
@PissedConsumer244567

Terrible company that treats its people and customers like mud on their feet. Stay away!!!

They only care about themselves...

anything positive posted here is likely posted by them...David, Samuel and Joe are like a McDowell.

Tons of other Label companies...RUN from this one!

#243532

I also had an issue with McDowell Label and Screen Company last year with some labels flaking off. I moved my business to 6-B Labels in Mesquite and have had not only great service but superior quality.

View more comments (6)
ID
#219355 Review #219355 is a subjective opinion of poster.
Location
Argyle, Texas

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article