New Reviewer

I ordered a Thor part for my motorhome and they never ordered it or contact me. I had to follow up on thd status of the order myself

No one seems to care about the customers after they sell you a motorhome. They get your money and then they are thru with you.

User's recommendation: Buy from someone other than McCLAINS.

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ID
#1821193 Review #1821193 is a subjective opinion of poster.
Location
Oklahoma City Southwest, Oklahoma
Cons
  • Service dept manager
  • Tacky rude
  • Slow service and uncaring
Preferred solution
I cancelled order and got a refund after months

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Verified Reviewer
New Reviewer

Great service

I would recommend McClains RV, the service manager Regina Gill goes the extra mile to make sure the customer is taken care of. Compared to other RV service departments in this area McClains is the dealer to go to, they work hard to take care of their customers the service department employees make sure all repairs are fully explained and treat their customers with respect.
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ID
#1721936 Review #1721936 is a subjective opinion of poster.
Location
Oklahoma City Southwest, Oklahoma
Service
Mcclains Rv Manager
Pros
  • Excellent customer service
Reason of review
Good customer service
New Reviewer

Empty promises

We purchased a Open range 5th wheel. Our sales person was Bob Willingham. He promised that the hitch would be done at a certain day and time and the 5th wheel would be ready at the same time. The hitch was not even in the store. The 5 th wheel was not washed. The TV that was supposed to swivel does not move. The little table that was shown on a picture between the recliner that I said to him is a must was never delivered to us. Neither was the swivel for the TV that he promised us at a later date when we confronted him. When the 5th wheel was finally delivered to us we had 2 pages of repairs to be done and had it over 6 months in the shop. Unfortunately we still have issues with the unit and at this point would trade it in, but would lose over 16.000 bucks.
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ID
#379232 Review #379232 is a subjective opinion of poster.
Location
Fort Worth, Texas
Loss
$16000

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