Anonymous
map-marker Albuquerque, New Mexico

Warning: Do not go here

I purchased my Mercedes Camper van from this dealership and requested that they install a roof rack and other modifications. The service department installed a completely different roof rack compared to the roof rack I requested, and the RV started leaking.

I have returned the RV to the dealership five times for repair. The leak was so bad that water poured out of the cabinets, between the windows, and out of electrical switches and lights. They said that they would repair everything, but each time I brought it back for additional repairs, they ended up damaging more stuff. The last few times I brought it in, I had to request receipts for the service several times because they didn't have them ready when I picked up the RV.

They marked the Roof Leak repairs as preventive maintenance to cover the fact that these were repeat warranty claims for the same activity. I am currently having issues with the heater, which has started severely smoking and fails to ignite. I have been using the RV in Colorado, creating an unsafe situation. This is the 4th time I requested help with the heater, and they refused my request to drop it off again for repair.

I have had this RV for 18 Months. It has been in repair with McClains for approximately four months, and for several more months, the RV was unusable because of the damage they caused in their service department. I now have an RV that McClains RV service department damaged and is unusable for my use case, and I may never recover financially from my decision to do business with McClains. The dishonesty and gaslighting I receive from the employees are incredible.

Go anywhere else for your RV needs. If I could give 0 stars, I would.

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User's recommendation: Go anywhere else

Jerry E Pya

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Verified Reviewer

Poor customer service

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We bought our 2020 KZ Sportsmen 303RL in July 2020. We had several items that needed repairs including a refrigerator door, shades, tabletop and cracked shower skylight frame.

It is now Oct 2022, we still have not been contacted for replacements/repairs despite multiple emails/phone calls to the McClains phones. In May 2022 we got notified of a recall for the propane regulator. Have been trying to schedule service since June of 2022. Multiple calls/texts have gone unanswered or just stopped talking to us.

Two days ago some random guy texted me he was looking in stock for part. Haven't heard back, despite calls/texts.

POCs include Tom Titus, Jeff Burke, Morgan Herndon. Next step is a call to Nate McClain

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Cons:
  • Poor service
  • Poor communication

Preferred solution: Apology

User's recommendation: Avoid service here

Gary B Zau

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Verified Reviewer
| map-marker Lewisville, Texas

Angry

Even 5 weeks old has not been able to use it ac knocks all power out expensive piece of metal they dont care just get the sale
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Loss:
$155000
Pros:
  • Sales
Cons:
  • Service

Preferred solution: Deliver product or service ordered

User's recommendation: Sales ok service not existent won’t answer the telephone

Eric V Qbu

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Verified Reviewer

Poor customer service

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If you want to buy an RV here the salesmen do a good job selling you one but that is where the customer service STOPS! We bought our Winnebago View two years ago, beware the salesmen are sneaky and will sell you one without telling you if anything is wrong with a brand new RV. When we went to drive the motorhome the salesman realized the battery was dead and I saw him go to the override switch that uses the house batteries as a back up power source. When went to reach down to the switch and I asked the he was doing? I knew enough about the motorhome what he was doing but I wanted to see if he would tell me the truth. He tried to change the subject but I pushed him for an answer, which I finally got. Then there was a shimmy to the front wheels which he tried to blow off too. We came to a deal and part of that was to get those items fixed. When we came to pick it up we were told we would get a walk through. WHAT A JOKE. Every time I asked a detailed question the guy would say didnt the salesman tell you that because he didnt know jack. We didnt learn anything except general things that were in the WB handout. So we were on our own to learn about a very high tech RV. Just sad to be treated that way:(

When I got the RV home I went to dewinterized the RV. While running water through the pipes and opening up valves the water just ran on the floor from the bathroom sink. So I had to take all the outer trim pieces to see what was the cause. After looking inside, the *** trap part of the drain was never connected from the factory and was hanging open. Made me wonder how the McClains service department ever winterized the RV and didnt know the antifreeze went all over the floor? Then I went to turn on the water pump and nothing happened. The issue they should have caught was the water lines were loose around the water pump, it was sucking air. So it wouldnt pump water till I went and tightened the lines to the pump.

I had to call Winnebago because the trim tape between panels were falling off and found the winterizing valves werent right and couldnt get all the water taps to work either. Winnebago sent me *** roll of trip tape for the trim. The Tech at Winnebago spent an hour going over the valves and how the are positioned. Come to out the valve was miss labeled. So how did the dealer not know when they winterized the RV and fix it before they tried to sell it?????

On out first long trip our Truma instant hot water heater quit within a week. The rest of the trip we had to take cold showers or sponge baths. Such good quality, ha ha, when you spent over a hundred thousand dollars for a RV. You should expect something better and have the dealer back you up!!!!! NOT AT THIS PLACE. Not only that, the microwave/convection oven quit too. Also we stopped to get diesel and got back in the motor wouldnt start, we were stuck next to the gas pump. I read from other on Facebook the these RVs do this and after the transmission cools it will start. It did start finally but it was hot and embarrassing just sitting there waiting. Also one of the trim pieces that make an arch up on the roof blew off while we were traveling in Nebraska.

Once we got back I called Mclains and I was told it would be two months before they could even look at the issues. You would think if you bought an RV there they would make it a priority to get customers in quickly and when you spend the amount of money we did at their dealership. BUT NOT here DEALER!!!!!!! Dont ever expect the people here to be anything like an Automobile Dealership!!!!!

So the time came to bring the RV in for the repairs, they didnt even have any parts to fix the RV. Then it sat in their lot for another 6+ weeks and more time we couldnt use our RV! Once they got it fixed under warrantee they didnt want to fix the trim piece for the roof because the said the body shop was too busy. I told them it was a bunch of BS and they need to finish the job before I would pick it up. How hard is it to paint a 16 Ince piece of trim??? Give me a break!! By the time we got it back I had to winterize the RV again. So between the poor quality of the RV and the incompetence/crooked employees at this dealer we only got house the RV on one 3 week trip in 2020. If you want a good reputable dealer who provides a day long walk through and services your RV after the sale make the tip to Lichtsinn RV in Forest City Iowa. Forget getting an RV at McClains!!!! DONT say I DIDNT WARN YOU!!!!!

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Cons:
  • Poor service

Preferred solution: Nothing, just need to warn others buy an RV

User's recommendation: Buy your RV at Lichsinn RV in Iowa

Lou S Wld
map-marker Oklahoma City Southwest, Oklahoma

I ordered a Thor part for my motorhome and they never ordered it or contact me. I had to follow up on thd status of the order myself

No one seems to care about the customers after they sell you a motorhome. They get your money and then they are thru with you.
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Cons:
  • Slow service and uncaring
  • Tacky rude
  • Service dept manager

Preferred solution: I cancelled order and got a refund after months

User's recommendation: Buy from someone other than McCLAINS

Raquel Kdl

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Verified Reviewer
| map-marker Oklahoma City Southwest, Oklahoma

Great service

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I would recommend McClains RV, the service manager Regina Gill goes the extra mile to make sure the customer is taken care of. Compared to other RV service departments in this area McClains is the dealer to go to, they work hard to take care of their customers the service department employees make sure all repairs are fully explained and treat their customers with respect.
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Pros:
  • Excellent customer service
Reason of review:
Good customer service
Stephaney Qqi
map-marker Fort Worth, Texas

Empty promises

We purchased a Open range 5th wheel. Our sales person was Bob Willingham. He promised that the hitch would be done at a certain day and time and the 5th wheel would be ready at the same time. The hitch was not even in the store. The 5 th wheel was not washed. The TV that was supposed to swivel does not move. The little table that was shown on a picture between the recliner that I said to him is a must was never delivered to us. Neither was the swivel for the TV that he promised us at a later date when we confronted him. When the 5th wheel was finally delivered to us we had 2 pages of repairs to be done and had it over 6 months in the shop. Unfortunately we still have issues with the unit and at this point would trade it in, but would lose over 16.000 bucks.
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Loss:
$16000

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