New Reviewer

Bad service and costly repairs

1.5
I bought a new boat and the trailer started cracking so I took it to McClain Trailers for repairs and when I got it back it cracked in the same place. I took it back and the salesperson told me that they didn't do the repairs, after I showed him the receipt he told me that person no longer works there so I purchased a new trailer from y'all and the new trailer boards started coming apart bc the nuts where too small and its costing me another $646 to repairfix

User's recommendation: Fix it right the first time.

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#3478655 Review #3478655 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$600
Preferred solution
Price reduction
New Reviewer

Pissed

1.0
Bought a new boat and trailer and the trailer started to crack so I took it to McClain for repairs. McClain charged me almost $600 to repair. The trailer separated again in the same area. Took it back and the salesperson told me that y'all would never have wielded that so I showed him the receipt and he told me that guy no longer works here. OK, so I bought another new boat trailer from y'all and the new trailer u joint nuts pulled through causing the board to loosen and now all the nuts and washers needs to be changed bc they should have been larger in the beginning!

User's recommendation: Make sure it's done right the first time.

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#3478040 Review #3478040 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Less Than Satisfied Customer

2.2
After emailing McClain Trailers 2 weeks ago about issues with the purchase of one of their boat trailers, Ive yet to receive an email reply or phone call. Makes me wonder if McClain Trailers even cares about their customers.

User's recommendation: Several companies build boat trailers. Find one that’s into customer service and that builds a quality trailer.

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#2133090 Review #2133090 is a subjective opinion of poster.
Location
Carrollton, Texas
Preferred solution
Let the company propose a solution

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