McClain Trailers
McClain Trailers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
McClain Trailers has a 1.4 star rating based on 3 customer reviews; McClain Trailers reviews show consumers mostly dissatisfied with customer service, repairs, and high price; rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Under coat axles and torsion springs before use.
- Demand that repairs be done right the first time and get receipts.
- Consider other boat trailer builders if customer service matters.
Negative Feedback / Risk Areas
- Repeated repair failures and cracking after service.
- Axle rust and torsion axle issues leading to costly repairs.
- Slow or no responses to emails and poor customer service; customer complaints about repair charges and follow‑up.
Positive Feedback
Aluminum parts reported holding up well; reviewers recommend corrosion protection and inspecting hardware.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
McClain Trailers has a 1.4 star rating based on 3 customer reviews; McClain Trailers reviews show consumers mostly dissatisfied with customer service, repairs, and high price; rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Under coat axles and torsion springs before use.
- Demand that repairs be done right the first time and get receipts.
- Consider other boat trailer builders if customer service matters.
Negative Feedback / Risk Areas
- Repeated repair failures and cracking after service.
- Axle rust and torsion axle issues leading to costly repairs.
- Slow or no responses to emails and poor customer service; customer complaints about repair charges and follow‑up.
Positive Feedback
Aluminum parts reported holding up well; reviewers recommend corrosion protection and inspecting hardware.
Turn one complaint into a collective action
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Verified Reviewer
Not happy
- Bought a new Shallow Sport trailer; 5 years later torsion axles replaced.
- 3 years later, axle rust and flaking; aluminum is fine.
Purchased trailer with new Shallow Sport..5 years later and used in water 4 times I had to replace torsion axles...now 3 years after that I have serious axle rust and flaking...aluminum is fine but axles are junk...I think new axles must be their money maker...
User's recommendation: Under coat axles and torsion springs...
Bad service and costly repairs
- Trailer cracked again after repairs; McClain Trailers said they didn't do them; the new trailer boards failed due to small nuts; repair cost $646.
I bought a new boat and the trailer started cracking so I took it to McClain Trailers for repairs and when I got it back it cracked in the same place. I took it back and the salesperson told me that they didn't do the repairs, after I showed him the receipt he told me that person no longer works there so I purchased a new trailer from y'all and the new trailer boards started coming apart bc the nuts where too small and its costing me another $646 to repairfix
Preferred solution: Price reduction
User's recommendation: Fix it right the first time
Pissed
- Bought a boat trailer; McClain fixed it for $600.
- Trailer failed again in the same area.
- New trailer ujoint nuts pulled through, loosening the board.
Bought a new boat and trailer and the trailer started to crack so I took it to McClain for repairs. McClain charged me almost $600 to repair.
The trailer separated again in the same area.
Took it back and the salesperson told me that y'all would never have wielded that so I showed him the receipt and he told me that guy no longer works here. OK, so I bought another new boat trailer from y'all and the new trailer u joint nuts pulled through causing the board to loosen and now all the nuts and washers needs to be changed bc they should have been larger in the beginning!
User's recommendation: Make sure it's done right the first time
Less Than Satisfied Customer
- I emailed McClain Trailers two weeks ago about a boat trailer purchase.
- No reply by email or phone, and I wonder if they care about customers.
After emailing McClain Trailers 2 weeks ago about issues with the purchase of one of their boat trailers, Ive yet to receive an email reply or phone call. Makes me wonder if McClain Trailers even cares about their customers.
Preferred solution: Let the company propose a solution
User's recommendation: Several companies build boat trailers. Find one that’s into customer service and that builds a quality trailer.
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