MBNA Canada

I have had an MBNA travel rewards card for over 15 years with an interest rate of 8.99% for most of the time. Since TD bank bought in my rate went up to 13.99% in 2016 and I just received notice that it is now going to 18.99% with a $120 annual fee added on as of September 2018.

This is a unilateral change for all similar card holders. What's the rationale TD? None, other than a quick and mean-spirited cash grab. Two massive increases have now doubled the previous interest rate in just two years.

My guess is that TD bought out MBNA to gradually kill it off, as the travel card rates and annual fees are now the same as the TD First Class Travel VISA Infinite card. Why have two cards that provide the same services? Also, by issuing Visa and Mastercard cards, TD has virtually no competition. First Class?

NO CLASS, TD!!

How can someone effectively complain about his roughshod treatment to long time and loyal customers? Canadian Bank customer service is dead.

Today, July 2, 2018, I phoned MBNA to correct their ongoing interest error and related charges. Though I was assured by customer service, after activating this card on April 4, 2018, that my account was at 0% interest, I phoned again because I was receiving interest charges after paying the full minimum on time each month.

The individual with whom I had spoken today responded haughtily to me and accused me of "going on" about closing the account if I continue to receive interest charges, though she continued to remind me several times that I had opened the account online instead of with a service rep as I had previously indicated in error. Where does she get off? First, MBNA gives customers the option of opening accounts online, so her implication that opening the account by phone with a rep was the more correct course of action is stupid. Second, I followed up with a rep, as I had explained to her, shortly after receiving the card, and was assured that I had a 0% interest account.

So, here again, her point is mute.

As well, who in their right mind transfers a large balance to a high interest card anyway? I don't know what substitutes for good judgement, competence, and appropriate service and employee behavior these days, but you will not find it at most companies, organizations, and businesses, and you certainly won't find it here.

Been with them a year and always pay my account on time.

When you pay "other" CC companies ftom your bank using their online system, the payments get posted in 24/48 hours.......but with MBNA it takes 5-7 budiness days and their customer service staff LIE TO YOU and say they have never received your funds when you call......but you have proof your bank sent them.

This is called"skimming the float" in the banksters lingo.......going to file complaints with the bank ombudsman, CBC Marketplace and everywhere else I can think of.

These guys are crooks.

No matter what the offer from MBNA Canada, do not sign up to get credit card loans on any special promotional rates (eg. 1.99%, 3.99%) from MBNA Canada. This institution has turned out to be the biggest scam ever and my recommendation is to cut up your credit cards and not deal with this fraudsters. They offered me a 3.99% lifetime loan with guaranteed minimum payment. The minimum payment was calculated as 3.99% interest charges plus $10 towards principal. As long as I paid these charges on time, this arrangement was good for life - so said the agent who signed me up. They also charged a 1% initiation fee on the loaned amount up front.

I have had the loan for about 1 1/2 years and had made all my minimum payments on time. All of a sudden, realizing that they had made a bad deal, they raised the minimum payment to triple the amount! I have complained to them for raising the minimum payment, mid way through our agreement and all my attempts to resolve this matter has lead to nowhere. They are basically saying (in fine print) that they have the legal right to raise the minimum payment. They are not passing my complaint to the Ombudsmen's office at MBNA Canada and their customer resolution department keeps intercepting my written correspondence.

Do not deal with this institution! Amongst all the credit card fraudsters, MBNA Canada has turned out to be the biggest fraudsters/scammers of all! I have repaid the original loan and they have lost my business for good! Do not, under any circumstances get sucked in to any offers from these scammers.