Sent to roach infested accommodations

My family booked a vacation with Rooms 101. We got to the accommodations & there were roaches all over the kitchen when we turned the lights on. They were crawling everywhere. Tried to call Rms 101 several times no answer. Front desk finally sent a maintenance guy over after several calls with a can of bug spray. Spray was so strong we could barely breathe. The bugs really went crazy then. The maintenance man said their was a nest in behind the stove. The room would need extermination. They tried to move us to another roach invested room next to that one. I ask for a refund. They wanted to give me food coupons that I had to pull up on my phone.I declined & was told if I did not want the coupons & was not happy I could check out. Check in was July 2 2014 when I first saw the roaches . Hurricane Arthur came in & on July 3 & the company still had not provided us with a deceit room or a refund. They operate under 3 names MBA Marketing ,Rooms 101, & also Quality Vacations, but claim they r different companies. After I refused to take a tour until I had suitable lodging . They charged me another 200.00. I will let my bank handle it.
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ID
#507488 Review #507488 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
Loss
$777

Roaches & more Roaches

We purchased a 5 day /4nite vacation from rooms 101 for July2-6. The 2 bedroom condo was full of roaches. We called & called rooms 101& they never returned our call. They finally called back about 10 pm to book Our tour. 10pm. I told them I was not staying in that room ,I wanted a refund. They tried to put us in another adjoining roach room , I refused . Katie offered us food coupons, for the roach problem & wanted us to be @ the tour @ 1 the next day. I ask for her name she said Katie & would not give her last name. Very rude . Hurricane Arthur came in late that nite of check in& July 3. I was told by some man that would not give his name that if I did not want the food coupons (that they wanted me to pull up on my phone) that I could check out. They did not deal with unhappy customers. We all stayed in one bed that we had not seen bugs for the duration of the storm. It was the worse trip ever. Then they billed my card 200.00 extra because I would not leave my things in the roach motel & take a tour. We kept some of the roaches for evidence for my credit card company. They won't get away with this. Going to let my Credit Card Company handle it. Big roaches to. Disgusting & nasty. They need to be stopped. Scammers. Katie is a rude joke& does not know her job or customer service. Talking about my attitude. I told her that if she was in the room with roaches how nice would her attitude be.
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ID
#507153 Review #507153 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
Loss
$680
New Reviewer

Rooms101.com / MBA marketing fradulant advertising

Update by user Jun 05, 2013

Once we got back from vacation I spoke to a representative that was able to clear up the confusion. She professionally provided me with helpful information.

Based on what I know now I would book future vacations through this company again. :)

Original review posted by user May 26, 2013
On May 10, 2013 I called and spoke to Katie at rooms101 aka mba marketing. She verified my income, age, and that I had a credit card to show at the timeshare. I gave her my debit card to pay the deposit and to take the remaining 900 out in 7 days. She knew it was a debit card. I confirmed that when we arrived that Saturday I could set up my timeshare presentation for the next day so we could use our Disney tickets starting on Monday. She promised me we would be able to get it done on Sunday and that she would make a note on my paperwork that says to book us first available for our presentation. The following week the remaining amount was taken out of my checking account. When we arrived at our hotel that Saturday night we were told they had no record of our booking with them. They looked in all of their systems and could not find anything. The lady checking us in called the afterhour’s emergency line. She spoke to Katie. Katie told her that she didn’t have access to the system and could not help us until Monday. When the lady asked Katie why there was an emergency line if they could not help Katie started yelling at her and was very rude. Luckily the lady checking us in found us a place to stay that night. The next morning we found out from the onsite timeshare bookers that the reason we did not have a room was because the timeshare company on the 10th sent an email back to rooms101 to tell them that we did not qualify since we paid using a debit card. Rooms 101 knew that we did not have a room based on the email but yet they took the remaining money from my account the next week. Then we found out that we could not get our tickets until we completed the timeshare presentation which was on Tuesdays and Thursdays only! Luckily the guy let us buy the tickets ($1000) and then reimbursed us after the presentation. I repeatedly called rooms101 and sent emails but have yet to get a hold of anyone. I know they have called id because Katie knew it was me calling when I was booking my vacation. Its very upsetting that I had a huge problem down there and could not get a hold of anyone. We lost a day of our vacation and were out money because this company knowingly took our money even though we did not have a room reserved for us when we got to Florida. We were also put up in a defective room at the resort because they had to scramble to find us accommodations. We slept in a room with no AC and then had to repack and move the next day into another room that worked. We also booked this resort based on the photos provided by rooms101 website. Upon getting to the resort we realized that half the pictures were not even of the resort. We booked thinking this resort had a lazy river for the kids to play in. That was not the case. There were only two small pools to play in. The way rooms101 handles themselves is very deceptive.
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ID
#412302 Review #412302 is a subjective opinion of poster.
Location
Kissimmee, Florida
Loss
$1000

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