patrick M Dlf

AC Rip off

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Run as fast as you can! We had the misfortune to use Mazzella Mechanical to install a brand new 18 seer AC unit in our house. He charged $8k+ and complained he only made 40% profit. It gets worse: The unit he sold and installed was 12 months old and not current stock. During the first 2 years the unit stopped working (circuit board issues) on average every 2-3 weeks during the summer. The company owner refused to come & service so we had to use other companies for service. The cooling unit was leaking so we had to refill the gas every 4 months and then had to pay over $800 to replace the cooling unit plus labor thru another AC repair person. He refused to replace the cooling unit or the circuit board evening knowing they were bad and failing. Recommendation: DO not use this company nor the owner for any AC work. Service - NO Stars Reliability - NO stars Price - Over charged and no rebate (RUDD/RHEM 18 seer unit) Mechanical - so far circuit board replaced, cooling unit replaced due to leaks, refilled 8 times, not reliable Attitude: Poor - complains a lot Mazzella Mechanical was so embarrassed by the poor quality that they never claimed this job under their list of work completed.
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  • Service and quality - used old equipment rather than new
Reason of review:
Poor customer service

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