Mazda North American Operations

Mazda took 6 months to send my car parts after an accident. They told me they would send me a check for 3 payments due to their negligence for the delay.

They had the audacity to send me a tax form showing that it was income for me! What was the purpose of sending me a check indicating you was sorry for the delay and making me pay taxes.

I bought a 2021 Mazda Cx-3 on Dec 31 as a certified car and was told I would have one year of bumper to bumper warranty. The bumper has a defect in the cover as it has a crack in the bumper cover.

I took my complaint to the dealership who sent pictures to the corporate office, the pictures and the employee that took them could see that the vehicle had not been hit. The corporate office refused the claim without seeing the vehicle.

I tried to contact a supervisor to discuss the matter and got the runaround as they were to call me back within 2 days and did this about 5 times and only once did I get a call back, but I missed the call by a few seconds and called right back and got an answering system that went on a loop so I could not talk to anyone. I feel this company does not honor its commitment and does not care about its customers'

At this point I'm left with little choice but to shop around for a brand other than a Mazda vehicle. I live in a rural area in Maine approximately 180 miles from a Mazda dealership, also located in Maine.

This means that if I buy a new Mazda product I might have to travel that distance for warranty service when there is another Mazda dealership that is only 20 miles away but in a different country (Canada). The problem I have with this is that I don't know if that dealership could or would be able to render warranty service on a Mazda purchased in the US. It's located across the border in Canada. To my dismay Mazda sent me a policy statement which does not really address the question directly.

It only addresses a situation where a vehicle is imported.

I don't plan on importing a Mazda from Canada. It's just too complicated and might even be more costly with the changes that have to be made to bring it into compliance with US safety standards.

They took care of my problem excellent service thats why I always buy Mazda have been owner for 20 plus years

I called roadside assistance on 04/14/2021 around 11 am. For someone to help me with a flat tire.

They said help is on the way. At 1:30 pm. roadside assistance called me and said that the tow truck driver cancelled and can no longer come and help you, so we are sending someone else. It's now 1:45 pm almost 2 hours an 45 min.

later. Now I decided to call AAA after I called AAA they were able to help me an even send help to fix my flat tire. AAA experience only took 15 min. from start to finish.

Without having my AAA card handy an having to rely on Mazda roadside service I probably would still be stranded.

Luckily I was in a safe place but what if I was not. From the time I left my house and returned home from the Mazda dealer it was a 6-hour trip just to go to Lows thank you, Mazda roadside assistance for screwing me especially on my birthday.

I called to ? why an oil change and tire rotation costs $93.

I was pleased at how she understood my concerns. She offered to intervene if I asked Mazda to call the dealership in question.callC

I'd really like Mazda to bring the 6 wagon to the U.S. I love the sedan but like the wagon more and wish there were more options in the market than Subaru and VW for midsize station wagons. Please bring the our shores.

Purchased a new Mazda CX7 s Grand Touring Turbo and have had problems with the Air Conditioning from day of delivery. When AC is first turned on it starts with a loud bang.

AC does not adequately cool car. When traveling at over 50 mph car will get cool, but definitely not cold. When traveling in city traffic AC is definitely not adequate. Took CX7 to Mazda dealer several times with complaint pertaining to AC on last attempt to have corrected this is Mazda's response.

Customer states "there is A/C compressor noise in the morning. Dealer Reedman Toll called Mazda hotline. Dealer was told it is normal "reference # 816964. Mazda hotline contacted engineers and responded by Mazda field engineer "this is a normal condition of the vehicle; compared to another like vehicle".

If Mazda believes this to be "Normal" the company would not be selling many vehicles. This noise is loud and annoying. When the temperature is ninety degrees the car remains hot even with AC at full blast. It is interesting that the 2012 Dodge Avenger with 40,000 miles provided to me as a loaner while my Mazda CX7 by Hertz and probably getting average maintenance AC worked exceptionally well.

My CX7 with under 10,000 miles and serviced every 3,000 has extremely poor A/C which is described as "normal" by Mazda. I also found Mazda customer service to be exceptionally uncaring. In fact after the service visit and report I contacted Mazda service representative. Mazda told me they were recording the conversation; when I said so am I Mazda hung up.

What is Mazda worried about? Certainly not having their field engineers correct the A/C problem.

My car was stolen. Somehow - by a stroke of God herself, we found the criminal and convinced him to return the car to the Mazda Dealership in LA (we live in SF and couldn't be there to receive it).

We knew it'd be safe. He left it 500 feet from the entrance. Mazda won't touch it until it's in the lot. Roadside assistance won't tow it unless I'm there.

THEY COMPLETELY ABANDONED ME on this issue, closed the doors for the night and left my car in one of the worst areas of LA. After 4 attempts with 4 different tow trucks ordered through Mazda, no one would help me including MAZDA

I was a resident of Monument, Colorado in 2006. In September of 2006 Penkhus Mazda performed some repair work on my 2002 Mazda Tribute. The original issue was a defective coil. As I take extremely good care of my vehicle (which my records demonstrate) I decided a prudent measure would be to have the plugs replaced. They were working fine at the time and only had 61K miles on them (The recommended replacement was 90k miles). The repair shop stated, in the attached receipt, that they had replaced all six spark plugs. Now fast forward to this summer when I had $3700 of work done on my catalytic converters. In his effort to find the root cause of so many converters being bad the Midas manager found that only three of the six spark plugs had been replaced. He said the three older ones, which were coincidentally the three that required major disassembly to replace, were extremely worn and did not match the same manufacturer as the three that were in good shape, and easier to replace. The manager stated to me, in the attached letter, that he believes that these old plugs caused unburnt fuel to clog the catalytic converters. He also clearly states that he feels those three spark plugs were never replaced.

When contacted about this Penkhus Mazda told me that the fact that the receipt says the plugs were replaced is proof of replacement and that too much time has passed.

I will leave the receipt comment stand as it is both insulting and ridiculous. As for time going by my response is that this is exactly the symptoms not replacing those plugs would cause. While 5 years have gone by I have only increased the miles logged from 61K to under 114K. When I had the plugs replaced they were not due until 90k miles. And only half of the spark plugs were old. As such one would not expect there to be negative symptoms until after the 90k point was reached. Said differently these symptoms, the time that has passed and the mileage accrued during that period are completely in line and to be expected given the scenario as described.

I believe Penkhus Mazda committed fraud when it stated they replaced my spark plugs and owe me restitution for that original work and work I have done since – in addition to whatever other penalties such an action my incur in Colorado.

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When I tried to work this issue with Mazda corporate customer service they told me the dealership was an independent entity, that I should have taken my car to a Mazda service center when I got the catalytic issues and, like Penkhus, said too much time went by. When i tried to handle this with the state DA I discovered the statute of limitations is 3 years. So this is the perfect crime. Replace 3 of 6 plugs at 60k miles, 30k miles early, then when the 3 good ones can't cover for the 3 old ones after the 90k miles they would normally start to go bad at, you get stuck with $4k of catalytic converter work because the bad plugs caused unburnt fuel to clog them.

Bought A 1 YEAR OLD Mazda Tribute that had rough running engine that they tried to fix under warranty.(DONT BUY MAZDA)I brought the car several times to Mazda FOR THE SAME PROBLEM . They always charged me for replacing parts not considered under warranty(SPARK PLUGS, FILTERS) EVEN THOUGH THEY HAD ALREADY BEEN REPLACED.

As soon as the warranty expired they found the simple problem( A SHORT IN THE GROUND WIRE RIGHT FROM THE TIME I HAD PICKED UP THE SUV) and refused to reimburse me for all the wasted fixes.

Then to add insult to injury they billed me 1000.00 plus to fix an issue that was under recall for over a hundred thousand plus vechicles(FORD ESCAPE AND mazda tribute). I had the exact same defect(throttle issue) that actually caused me to have an accident and they refused to help in any way what so ever saying my car vin number was not part of the recall.

dont buy mazda. They dont care.

I subsequently sold the truck for a loss and swore to never buy a mazda product again. I also promised to tell people to never buy mazda products.

I purchased this car making every reasonable attempt to stay away from american manufacturers. I owned the car 4 weeks and so far I have a few problems and trust issues with the infomration Mazda dealers advertise.

-gas guzzler, it does not meet advertised MPG.

-quality is poor, lots of road noise that interfieres with everything from having a simple conversation to listening to the radio.

-there are a lot of squeecks and funny noises coming from the doors due to vibration from either radio or the road. I was under the impression this car was made in Japan???

-ergonomic design of switches in car is very poor, not even close to what Honda Ergonomics are like in their least expensive car. Go figure that I don't even know how much gas I have left in my tank other then by looking at the gauge??

Leather quality is cheap and the plastics all around the dashboard get easily scratched. The rear passanger quarters are uncomfortable for passengers specially the leg room.

Dealers are very unresponsive to customer complaints which makes me feel as if they just dont care.

I would love to speak to design team for CX-7, are these guys amateurs ???

I can clearly see that the only thought Mazda had in mind was for the car to look good on the outside and they had no reagrd for what happens in the cabin.

Oh did I forget to tell you that the basic radio system sucks, no AUX output for MP3 player???

Honda and Toyota have it! what happened to Mazda?

Why only I-pod?

AS a previous owner of a 2006 RX-8 which had numerous mechanical problem that Mazda refused to adequately address, I traded it for a CX-9...Car of the Year by Consumer's Report.

This car seems to be working mechanically, but after 2 months and 2,000 miles, I have had a body sean open twice...and No, there were no dents, dings, or other indications of outside trauma to cause it.

The first time, Mazda in the guise of their District Manager for the Seattle Area trefused to repair it because of some minor and superficial marks on a piece of plastic trim...

The seam again reopened after a 10 days...