Mazda Canada Reviews

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car customer repair warranty opposite service car fixed customer service delivery price
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Verified Reviewer Junior Reviewer

Bullies, terrible service, inept repairs, substandard cars

1.0
DI had my car fixed twice and it still is not working right. I tried to get help from Mazda Canada but they were very rude and condescending and did absolutely nothing to help me. They are bullies and do the exact opposite of customer service.

User's recommendation: Don't buy a Mazda - and don't get your car repaired by them.

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ID
#2481942 Review #2481942 is a subjective opinion of poster.
Location
Richmond Hill, Ontario
Cons
  • Are manipulative and deceitful
  • Were condescending
  • I got insulted by the manager
Loss
$370
Preferred solution
Apology

Inept car repair and condescending tone

1.0
I had to have my car fixed twice by them. Actually I had to go to a third-party place because it still wasnt done right. After that theres a third of a mechanical problems that I had with a car. What makes it worse is that the tone that they take is very condescending and rude. Quite the opposite of what you would expect for good customer service. If anything that you have exasperated the situation and made things a lot worse for me. I do not recommend them at all.

User's recommendation: Don’t buy a Mazda and fix your car elsewhere.

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1 comment
#1998201

As mentioned before, Mazda Canada and by extension, their head office in Japan and the Chatham Mazda dealership are terrible with customer service never mind inept repairing abilities and substandard cars. In fact, they continue to this day to exasperate as opposed to try to heal the divisions.

Simply awful. I recommend everyone stays far away from them.

Reply
2 0
ID
#2481922 Review #2481922 is a subjective opinion of poster.
Location
Windsor, Ontario

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Verified Reviewer New Reviewer

Don't get the warranty refund program , its a scam

1.6
they make you jump through hoops, then deny claim .. The terms and conditions need to be updated they ask for 5 criteria which I supplied but they really want 6. scam scam scam
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1 comment
#1998204

Thanks for the warning. Actually, I would stay away from Mazda. Period.

Reply
1 0
ID
#1786141 Review #1786141 is a subjective opinion of poster.
Location
Toronto, Ontario
New Reviewer

Warranty repair refused

2.5
The plastic handle of the passenger side sunvisor broke. Mazda Canada refuses to fix
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Helpful 2 Not helpful 0
1 comment
#1998206

Sorry to hear about the issues. It’s best to stay away from Mazda and tell others to do the same. Thank you.

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2 0
ID
#1366792 Review #1366792 is a subjective opinion of poster.
Location
Toronto, Ontario
New Reviewer

The dealership match the price from another dealership but not the option the day we took delivery of our new car

1.0
I bought a new car from kingsway Mazda in Vancouver,B.C. The saleman match the price but not the option from another dealership the day we took delivery of the car. I complain to Mazda Canada. They only listen to the dealership story and not our story. I'll never recommend anyone or friends to support Kingsway Mazda. The saleman talk bad about other mazda dealership overcharging customer with no reason. They are honest and wouldn't charge any extra to the customer. End up I paid more.
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1 comment
#1518953

Don't be such a baby its $500 on a $30,000 purchase you can't have it all ffs

Reply
0 2
ID
#775938 Review #775938 is a subjective opinion of poster.
Location
North Vancouver, British Columbia
Cons
  • I got insulted by the manager
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Let the company propose a solution

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