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Company Lost My Ring While in For Repair.. Refuses to Compensate

In or around January 2007 I left my white gold, solitaire diamond ring in Mayors Jewelers, inside of Lenox Mall, with Manger Mick Howard. Ik had taken the ring there on more than one time. I had it cleaned several times in a machine that they had there, i had it sized for the initial sizing and then either sized up or down later. At someone point I notice that my diamond, which was not covered by any kind of clasp or anything, seemed to be able to slightly move in the ring's setting. I didn't want to experience the nightmare of one day looking down at my ring and discover that my precious diamond had fallen out. So, I took the ring into Mayors' Jewelers Lenox Mall location (Atlanta) where I bought it. I had taken the ring back seerl times again. For sizing, cleaning, inspections etc. Well, the final time that I took the ring in, I endued up suffering a stroke and a heart attack. this left my impaired and unable to take care of myself. One of my friends who had gone into the Mayors store with me on a couple of times, came to Detroit to visit me after my stroke, came to visit me in Detroit, where i was now liiving with my mother. He informed me, that he had gone into Mayors and that Mick Howard (store manager} asked him where i was and that mmy story and what had happened to me. The person said, oh hey I remember you.! I was wondering what happened to you. I never knew the store manager's name before all of this happened. I definitley know it now

User's recommendation: BE CAREFUL IF YOU CHOOSE TO DO BUSINESS WITH THIS COMPANY.

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ID
#2520802 Review #2520802 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Beautiful ring
Cons
  • Lost my ring and refuses to replace or refund
Loss
$3286
Preferred solution
Full refund

Deception by Mayors!! In Aventura Florida!! Scams!!

I was deceived by this jeweler- they said 10 months interest free!! Now there billing me this ridiculous amount! Further more the jewelry was stolen!! Pissed off!!
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ID
#1601689 Review #1601689 is a subjective opinion of poster.
Location
Katy, Texas

Warning! Unfair and Deceptive Trade Practices at the Mayors Jewelry Store

Buy your jewelry and watches elsewhere! After 15 years of buying an extensive and highly expensive array of jewelry and watches from Mayors of (Aventura, Miami Beach, and Sunset locations). I was highly disappointed on the fraudulent follow up service agreement which I was assured at the point of purchased that if I need any adjustment (NOT REPAIR) to bring it in and they will gladly adjust it for Free. But such is not the case. So when the Mayors sales person inform you that all adjustments of your purchased are complementary, beware, that is not the case. Paula the sales lady of my $18,000 ring was embarrassed in the manner that I was defrauded. “Sarah” the pitt-bull of the Aventura store defended the faith by insisting that I paid $380 to have my rings adjusted. I have lost complete faith in Mayors truthfulness and sales practices. With such Unfair and Deceptive Trade Practices, I am convince that the Mayors brand has already been paraded in front of the Florida State Attorney Office! Consumer Beware - Shop elsewhere!
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ID
#698465 Review #698465 is a subjective opinion of poster.
Location
Hialeah, Florida
Cons
  • Truthfulness of service agreement
Reason of review
Not Truthful
Loss
$380
Preferred solution
Full refund
New Reviewer

Resolved: Mayors jewelres Aventura warning!!!

i went to buy my first rolex to mayors store in Aventura, it was the worst experience, my wife was going to use her credit and her credit is excellent but mayors personal run her credit and confuse her with somebody else, so they denied the credit and we walk away the store, then after 5 minutes and jumping in the car at the parking lot we receive a call from the mayors personal asking for an apology and we got the credit, i got the date just and i decided to go next day to the store to exchange it for the yacht master but my wife wasn't with me and mayors rep told me that she needs to be present so i told the lady to have the papers ready when i get back so its sign and done, we came back and nothing was done and we waited for 2 hours until finally the gave me the exchange for the yacht master, well thats not all the yacht master had 3 mayors scratches on the vessel or the crown, I'm not going to pay $120000 dollars for a new watch that it is already scratch, so the lady that was helping me decided to tell me that is only a hair line and thats not a problem she will exchange it for a new one but i will have to come back next day and wow again i have to came back and so far this is not been a good experience, buying a rolex should be a happy moment and the reps from mayors should treat customers with much more customer satisfaction guide lines, but no i had to came back and i did, the same lady who help me the day before call me and i went to the store to ice up my yacht master, when i arrive, the lady show me the new rolex with no scratches this time and then i decide to ask her for the watch, first thing i ask was is this watch the latest edition and the first answer she gave me was YOU DONT HAVE TO BUY THIS WATCH! so what type of reaction should i give to this lady after that sentence, well i gave her what the situation deserve and that is TAKE YOUR WATCH BACK!! AND REFUND MY MONEY!! I Have visited the mayors store since the year 2000 7 times dreaming to buy the yacht master and i did not want it to buy on ebay nor any other store than a dealer and top notch place and i never in my life expected to have such a bad experience like this, this type of person who help is the director of the store and the way that she behave with me as a customer the worst.
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5 comments
#993163

That is a sad experience from a top notch place. I will be very diligent when I visit any of them. Thanks for the heads up!!

#983469

dumb ***! learn proper sentence structure and grammar.....beaner!

#1352400
@PissedConsumer983469

lmao

#1378399
@PissedConsumer983469

That is what happens when ignorants like you don't understand that there is other people in the world that talk more than one language.

#444529

This is to add in a positive way that i got a response from the highest levels of this company in the most positive way possible; i end up getting the watch that i always want it ( yacht master ) with a 20 month no interest, 10% discount and a gift card for my wife for $200. Now I'm a proud customer who feel that buying a Rolex from an Official dealer, New, in what i consider one of the best Jewels stores in the Nation pays of and give me the peace of mind that i bought an Original Rolex.

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Resolved
ID
#299915 Review #299915 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Loss
$12000

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