Out to make a deal

I was not impressed in dealing with Maximum Auto Search. Initially I thought the salesperson with whom I worked was personable and nice. The person in finance appeared the same. He offered a deal on my car for extended warranty. After I looked closer at the paperwork (and yes, I realize it was my mistake that I didn’t look closer at the dealership. How silly to think I could trust the information given to me) it turned out the warranty was near $4,000 which was much more than the original quote. I went back and explained that is not what had been told, and that I wanted to end the contract. The finance person told me to come back after my first payment, that is when you want to end it. I called the warranty company and found out that wasn’t true. I emailed the finance person to close it, he said he did. I went in to check and make sure, talked with a different finance person who initially said I need to talk with a woman who works daytime hours. Then agreed to cancel it. When asked for proof it was canceled, I was told that is what the woman would have been able to provide. Throughout the ordeal, I feel most people at Maximum Auto Search played off of my not understanding and did well to make me feel like an ***. The extended warranty company, First Automotive, was actually extremely nice, professional, and most helpful in resolving the issue. Perhaps I will work again work with them someday, but definitely not with Maximum Auto Search.
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Reason of review:
Pricing issue
Dru Tag
map-marker Colorado Springs, Colorado

Maximum Auto Search

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Stay away from this lower tier dealership. They are unethical as they sell cars with major problems and then do not adequately fix or repair the problem once you discover them. Do yourself a big favor and stick to the bigger well known automobile dealers. If you care to see what you're in for just sit in their "show room" and view the caliber of salesman and managers in action. I blew it and bought a good looking junker from them. Big regret. The car they sold me had a bad vibration that I noticed once I was on the highway going home, the check engine light came on and a notice alert that there was a rear light out all came on the dash alert and I wasn't even 30 miles from leaving the lot. I notified my sales person (Yaz) right away. The following Friday I took a vacation day so they could repair the issues. The rear light was a simple fix for them, they wiped a coil and said let us know if the check engine light reappears and they checked the front tires and adjusted with weights. Never checking the back tires. Again on the way home the check engine light reappeared and the vibration was still present. Notified Yaz right away. He came down to my house to pick up the car saying they would fix all the issues. 5 business days later he returns the car and the remedy for the vibration turned out to be a bent rim. They chose to take a rim off the car I traded in (same model) with the promise to put the run flat tire on as these cars must have same tires to drive properly. Now the car I traded in although it had similar rims, I had normal inflatable tires on it. Well upon checking the tires I noticed 3 were run flat with 1 being inflatable. Really! I notified Yaz and was told that a manager was not willing to help out with the issue as it could have been post sales. Really! After I had immediately notified Yaz on the day of the sale as I was driving home of the vibration the managers comment is a perfect example of whom you're dealing with there. I was also told by another salesman when I was waiting for my car that they do not do a thorough inspection on their cars as they only hoist them up to check for leaks. Nothing else that would catch pricey fixes. So, that's the way they run their business. Do not waste your time as you could be in my situation... the owner of a car with issues. Update. Well first time driving the car since return and the rear light warning reappears and the vibration in driving over 65 mph is still there. It appears that not only is the management team dishonest but so was the salesman. What a disappointment. That this group of individuals is allowed to be in the business of selling cars. Just drove it to lunch and the check engine light came back on. It appears nothing was done on any of the issues. Not one item fixed. Seems Yaz is not honest with his customers . Stay away from the auto dealer. It's almost criminal what they are doing.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment

I am now working wit the BBB for mediation as Max Auto Search is not willingly to communicate by mail, text or phone call. They are choosing to ignore the fact that they sold a car with major issues... a replacement engine is in it and it had been in a previous front end accident as well as the three original issues.

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