Maximizer

I have used Maximizer since Version 2.0. I have upgraded a number of times since my first experience.

I have had some problems over the years, the previous worst being when they used pervasive sql. We recently put in a brand new network with lots of speed, memory and capacity and new laptops.We installed Maximizer 2018, on the server, even though they pushed "the cloud" version. We were promised proper service and a free upgrade to 2019. We began to have numerous problems with integration, especially with Outlook.

We gathered screen shots and documented 10 specific examples including complete freezing of the software, the software not having notes accessible, outlook unable to find contacts to save emails to. We sent the info to Maximizer service and asked for help. Their first response was that this was our fault and we needed training. We asked them to respond item by item as to what required training and they indicated that nothing related to training.

That response took 2 weeks. We got transferred to a different technician and over the course of 3 weeks and more than 24 man hours on our part, they accessed our hardware and were able to resolve 3 out of the 10 issues and indicated that our free upgrade to 2019 would resolve some of the others and if not a more robust version of sql would (they use the free version of sql). We documented their response to our 10 issues and asked for confirmation of their solutions. They passed us to a Manager for service, then another Manager for service, then our account manager.

No one would confirm their proposed resolution to the 10 issues. That now totals 5 different people that contacted us and a total of ~ 6 weeks. The last contact said we should try their beta version of the cloud 2019. As we never wanted the cloud and want to manage our own software we refused but asked for their confirmation of their solution to the 10 issues.

He refused. We filed a BBB complaint and they did not respond to the BBB. I have begun searching other CRM programs and have found one that seems to be able to transfer all of my old data to their program. Their program is better designed to support both server based and cloud based software and a 1 year service package included.

I have NEVER been more disappointed with a supplier and intend to change to the new software and pursue legal action against Maximizer to get reimbursed for the cost of the software and incremental internal costs. I strongly suggest that NO ONE use Maximizer and investigate other software options.

I paid Island CRM $200 to get Maximizer running on my Surface Pro 3 running Windows 10 and Office 365. After half an hour Shannon told me CRM 11 would only run with Outlook 2010 or older.

I install office 2010 64bit version. Called back. After an hour Shannon told me it had to be 32 bit version. He claimed he'd told me 32bit but he didn't.

I installed it and called back again. Next he tells me there's compatibility issues with W10. After 1.5 hours he had that fixed and it ran. They billed me another $275.

Two weeks later I attempt to run it and it is not functioning at all. Shannon said he'd fixed over 100 Crm 11's. So why did he seem to stumble along as if these were all new problems to him? He went to school on my dime.

I'm not paying the new $275 bill..

but need to get it running to do a email merge to drawing contestants. Stuck with a product that is totally un reliable.

I've been using Maximizer since approx. 1992.

I've upgraded to their newer versions at least 4 times maybe 5. I am using CRM 2015 Group Edition. It has never worked properly since they installed it. The last time they attempted to correct the problems they said that they would have to uninstall it and re-install it.

They are now saying that I am only a 'silver' subscriber and that I have used up all of my support time and that I would have to pay $800+ do get them to fix what they have been unable to get right all along. I am considering taking them to court as I no longer care about the wasted time and money.

Since Friday, September 25, 2015, we have no access to our Maximizer CRM Live web site. We paid our annual subscription.

I have emailed them three times and called once but have received no response. We have over thirteen years of contacts as well as our business calendar on that web site. I believe that it is now gone. We will have to recreate our calendar as best as possible and hope that we don't miss anything important and spend hours upon hours recreating our contact list.

Cloud internet works well... until it doesn't work.

If Maximizer was closing the right thing to do would have been to warn the customers so they could export their contents. I will be filing a complaint with the Attorney General's office.

We had a "silver" maintenance package. You have to pay a fee per license. It took Maximizer a week to get back to me with each incidence. I thought that was what the "silver" package was. Then they tell you that you've used up all your hours and if you want more help, you need to purchase the "gold" or pay by the half your. Their techs are not experts by any means, so it doesn't take much for them to *** away at your total time without a solution if they can't fix it.

We use a lot of customizable fields and they've criticized us for the amount of data that we have. It meets the requirements of the program, the quantity of fields has not been a part of the problem.

There has to be a better product out there that will treat us professionally and allow us to customize it to meet out needs and be able to fully support their product, without surprises.

I have had the same kind of experience as a previous poster with Maximizer lying to me to get me to upgrade. Years ago, they convinced me to upgrade from one version to the next by promising me 3 full customer support sessions for free, unlimited time frame.

They said they would have it on file for me when I needed it. When I called in a few months later they refused to help me without charging me. They said their policies had changed. I tried to reason with them by saying that changed policies apply to new agreements, but they wouldn't budge.

Never, EVER take their word for anything.

They have ZERO integrity. Better yet, just avoid them like the plague.

I have been a user of maximizer since version 4. I have continuously upgraded to almost every version all the way up until and including version 11.

I migrated to the CRM live version with the understanding that if I did not like it after my one-year service I could migrate back to my version 11. It turns out I was not pleased with the CRM live as some of the capabilities in my desktop version were no longer available and some of the items just did not work at all. After choosing to not renew I was told that in fact the CRM live is not backwards compatible to version 11 after all. My only choice is to migrate to version 12.

The company that has been making maximizer for all these years tells me they don't have version 12 available that they can provide me or sell me which I find unbelievable. I am now facing the reality that more than 10 years worth of client history and contact management is now totally unavailable to me. This is devastating to my business and I feel that maximizer has totally let me down with a total breach of contract both verbal and in writing. This company used to provide a good product and a good service and the last few versions have showed a continual downgrade of that capability and service.

Stay away. By the way, anyone know a good attorney

Been a user of Maximizer since Maximizer 5 in 1998. Always kept up to date.

Around Maximizer 10, I stopped upgrading since the new features were trivial. Support got bad. Eventually I upgraded to Maximizer Entrepreneur 12. Very arrogant, they did not even want to support me. Sent me off to one of their resellers.

The change from Pervasive to MS-SQL around version 10 was actually very good for us. Cleaned up old problems.

There were bugs and I never got any update. Maximizer went off on the SAAS cloud service product and abandoned their customers.

I did not feel they supported us, so I decided not to upgrade.

On 6/30/11 we purchased MazCRM 11 Entrepreneur Edition upgrade (been a customer since 2002) & paid to have Maximizer install it on our system. Paul crashed our server during installation on 7/15/11.

We had our computer tech rebuild the server. Max comp techs., Dennis & Paul installed a 3 user license on our system 7/27 which went poorly. We purchased on line support, but were informed that as of 7/1/11 they no longer support the entire Entrepreneur product line. They have 3rd party companies trained in Maximizer that provide support for the Entrepreneur product at $110/hour.

Our system has never worked well from day one and has now crashed for which Maximizer will offer no help at all.

They simply want you to buy their annual upgrade and pay $55/month per user. Being that they sold us a product and discontinued support on the product before they even installed it on our system without informing us, they are a money hungry, ruthless company with no ethics.

Long term customer with maximizer - 15 years. Currently running maximizer 8 on old Windows.

Bought & successfully installed the next version CRM10 on Vista. Issues with Vista so never used 10 for any length of time until trying recently.

Tried to install 10 on new windows 7( but would not install). Phoned customer service but told it may or may not work but no difference as no longer supported.

Phoned to complain, but nonchalance sales/service rep after checking my record would only give is my CRM 10 serial number. Buyer beware, & look elsewhere if you okay to keep paying

Maximizer switched from a database operating system called Pervasive to Windows' Sql search engine ~2 years ago and it has caused problems for many. To deal with the increased number of complaints they now require users with problems to email them..

' so they can get back to you and arrange a mutually convenient time'.

It's been 5 working days since I sent in my first email requesting help and they have yet to acknowledge that they have received my email that explains my problem in detail. The result is that I am locked out of my database that I use every day to conduct personal and business affairs..Has anyone else had a similar experience.?

We have used Maximizer now for 5 years upgrading regularly to newer versions hoping it would work better, which the newer versions are more like duct tape and bubble gum then actually being better and things like a functional macro, which was clumsy to begin with, stop working. For large campaigns with few clients and multiple personal following them, it looks to work great.

For doing general follow up on the smaller accounts which I track under 200 a month, it is useless. No easy visibility on tasks at a glance for the months accounts expiring. No easy way to add a note to 100 accounts except 1 at a time.

No easy way to tag a follow up on accounts except 1 at a time. No easy way to do a lot of things I would expect from any DB interface connected to an SQL server!

Our company has had a terrible experience with the staff at Maximizer. We have used Maximizer 9 CRM software with great success.

We decided to upgrade to a version that would allow us to synchronize our data and we were recommended the Entrepreneur edition by Stanley only to later find out that we will need the Group edition instead. We paid for these additions and as the cost continued to rise and are now finally told that MaxExchange can be "high maintenance" and will require many hours of tech support at 150.00 per hour. We are now at an impasse with Maximizer and appear to have lost our investment of over 2,500 dollars. The quote states “All Sales Final” but the initial assurances we received over the phone by Tammi obviously mean nothing.

Be very careful in the future to get everything in writing based on our experience with this group and I would suggest avoiding them altogether. We have a useless and expensive package of software just sitting on a shelf and have gone with their competition.

Shame on these guys!

Our company has had a terrible experience with Maximizer. We have used Maximizer 9.

We decided to upgrade to a version that would allow us to synchronize data and were recommended the Entrepreneur edition only to later find out that we will need the Group edition instead. We paid for these additions and are now finally told that MaxExchange can be "high maintenance" and will require tech support at 150.00 per hour. We are at an impasse and appear to have lost our investment. The initial assurances we received over the phone by Tammi obviously mean nothing.

Be very careful in the future to get everything in writing based on our experience.