MaxiAids Reviews

Show reviews that mention
customer service customer website order item service return policy package shipping magnifiers
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible customer service, if not fraud

Ordered a keyboard October 5. They promised shipping in a couple of days. It never showed. Multiple emails, tracking, etc. UPS claims it was lost now weeks later. Spoke with MaxiAids and they refuse to overnight another one to me, despite my urgent need. This company doesn't give a rat's *** about customer service. Buy your equipment somewhere else, this place is miserable.

User's recommendation: Buy your products elsewhere.

View full review
ID
#2240411 Review #2240411 is a subjective opinion of poster.
Cons
  • Customer service
Loss
$42
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Failed to ship product

I placed an order online, paid in full with credit card, and my product was never shipped.I am not fighting to get my money back. This is a scam company!! do not place any order through them as they will steal your money

User's recommendation: Don't walk away...RUN!! They are so dishonest.

View full review
ID
#1960232 Review #1960232 is a subjective opinion of poster.
Loss
$32
Preferred solution
Full refund

Did not receive package

Need my money refunded DID NOT RECEIVE SEND MONEY!!!
View full review
ID
#1919710 Review #1919710 is a subjective opinion of poster.
Location
Lansing, Illinois
New Reviewer

Poor Quality/Horrible Customer Service/Terrible Return Policy

Received this phone after waiting four days only to have the hang up button on the phone sticking. When placing the receiver on the base, the hang up button on the base doesn't flex, therefore leaving the phone line busy. Do not order from this company, because there return policy sucks. You have to pay for the product to be returned and they will not replace defective product but rather ask you to order another one while your return is being returned. Associate was real nasty and non caring about the fact that the phone didn't work.
View full review
ID
#1669725 Review #1669725 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$40
Preferred solution
Full refund

Horrible customer service

I'm trying to return an item, that is still in its original packing, and have never even been opened. It takes three weeks to contact customer service. When I explained that I needed to return an item, I was placed on hold for five minutes, then told I could not return it. When asked to speak to a supervisor, was placed on hold for another 5 to 10 minutes. Was told I could not return it. She stated this was not A returnable item. I stated it was not listed as that on the walmart website. Because if it had been listed as that, I would not have purchased originally. They said yes it is. I looked again, while talking to them, and said no it is not. All the people at this place want to do is argue with you and not address your concerns. I would never ever recommend this company to anybody.they do not have a return policy That is conducive to good customer relations.
View full review
1 comment
#1328775

You will just have to deal with it. Businesses are now saying tough luck.

Businesses are tired of giving up money just because you may have made a mistake. Businesses are now holding you responsible for your choices.

ID
#1047403 Review #1047403 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

No Issue-Satisfied Customer 6 years

I am customer for over six years and have purchased over hundreds of dollars in products. As a family we could not do without Maxiaids. Our elderly family member uses the support bars for the bathroom and living room I use the low vision magnifiers at work and at home. You sound very angry and disgruntled- to the previous person who commented. It is a shame you would use a website to slander a company that serves so many. Maybe you should have been responsible enough and returned the item on time/in a timely fashion. Again it is a shame the untruths told on the internet. Signed , A loyal Maxiaids Customer.
View full review
ID
#583702 Review #583702 is a subjective opinion of poster.
Location
Wyandanch, New York
Reason of review
Good quality
New Reviewer

Poor Customer Service

I ordered two magnifiers of different strengths as a Christmas gift. One was fine, the other was too small to use. I tried to return one after 30 days and company would not take it back. There was nothing wrong with the item, the company could have easily taken it back. There email simply stated, past 30 day return period. They have very poor customer service, don't buy from them. Read other reviews online, not a good company to deal with. Unfortunate that they are serve people who have vision problems and need products to help them function. Do not buy anything from them.
View full review
1 comment
#934257

Maxi-Aids is a 30 year old company. Our customers give us a rating by an independent agency of 4.7 starts out of a possible 5 stars.

This near perfect rating is the result of Maxi-Aids and our staff's dedication to helping our customers to live a active healthy and independent lifestyle. Our company is well know by industry professionals as the "GO - To Source" due to our Large Product Selection, Low Prices, Fast Delivery, and most importantly our Quality of Service.

The Maxi-Aids staff is highly dedicated and will take the time to work on a solution for each individual so that they will be able to be active, healthy and independent, no matter what the condition...Low Vision, Blindness, Hard of Hearing, Deafness, Physically challenged, medication compliance, arthritis, aged and many other conditions. Maxi-Aids is here to help!

ID
#576985 Review #576985 is a subjective opinion of poster.
Location
Waynesboro, Virginia
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$30
Preferred solution
Accept return.
New Reviewer

Maxiaids.com (MaxiMart)

I ordered a product from them, paid for two day shipping. Later received an email from them indicating that the shipping cost was wrong and was going to cost an additional $10.00 and then received my package on day three. I didn't pay for 3 day shipping, I originally paid for two day. They raised the cost of shipping and then refused to issue any refunds, or compensate for the inconvenience in anyway. This is their unprofessional response that I received from them; "We do not ship on Sundays, and it clearly states on our site that it can take one-two days to process an order. You ordered on our website , not Amazon." Would you do business with them?
View full review
1 comment
#1189656

According to what you say their website says, you should have known that your item might not ship until Monday or Tuesday and THEN you count the two days of shipping from when it actually gets to the shipper. It doesn't mean that if you order it on Sunday when they are closed that somehow your item will magically appear on your doorstep in two days from when you ordered it.

ID
#129850 Review #129850 is a subjective opinion of poster.
Location
Denver, Colorado

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article