1.4K CLAIMED LOSSES
2 TOTAL REVIEWS
TERRIBLE COSTUMER SERVICE
I BOUGHT AN ELECTRIC SKATEBOARD FOR MY SON'S BDAY. IT DID NOT COME WHEN PROMISED. I IMMEDIATELY CALLED TO CANCEL THE ORDER. THEY ARE IN CHINA, THEY NEVER RESPOND TO YOUR MESSAGES ON TIME. NOW I NEED TO SEND IT BACK AND ITS GOING TO BE A FORTUNE. I AM STUCK WITH A PRODUCT I DON'T NEED ANY MORE. HORRIBLE CUSTOMER SERVICE.
Faulty product that can injure or kill you
On June 11th 2019 I ordered from Amazom a electric skateboard through a third party called Maxfind. On July 1st 2019 I received the product from Maxfind a electric longboard called the Max 4. I unpackaged the skateboard and took it for its 1st ride I made it about a 1/2 mile before my wife started yelling at me that my back wheel was coming off which is not supposed to which you can see in the picture. I contacted Max find and they said that they were sorry and said that they aent me a new board with the old faulty wheels on it and they would make it right and send me a set of new improved set of wheels that I would not have a problem with again. July 19th 2019 I received the package from Max find 2 brand new wheels that looked exactly the same as the ones that originally came on the board and failed. I put the wheels on the board as directed took it for a test drive and almost exactly in the same spot as the 1st time the back wheel came off causing me to wreck and break my left leg causing multiple surgeries and a leg that will never be the same again. I bought the board through Amazon and if you look at the reviews for the Maxfind Max 4 electric longboard they all talk about the back wheel coming off. This is a safety issue I can't get the manufacturer Maxfind to understand the problem they keep wanting to replace my wheel with the exact same product that has the same problem. Last time I contacted them they even went as far as trying to blame me for their faulty product. They tried to tell me that I put the wheel on incorrectly they even tried to tell me that I never put the new wheels on and tried to use the 1st original wheel. This needs to get out there this company needs to understand they're gonna get somebody killed. These boards have a speed of up to 20 miles an hour I was only going half the speed when the tire came off and cause me to break my leg I could only imagine if I was going full speed or if my wheel were to come off and get me run over by a car. I'm putting these pictures on here so you can see how serious the issue is.
- Failure to understand and fix the problem
Reason of review
Return, Exchange or Cancellation Policy
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