Erica C Ugn
map-marker New York, New York

U sent me a watered down product with little to no smell

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Maxaroma - U sent me a watered down product with little to no smell
I was so excited about getting this product as a birthday gift to myself but I felt it was sooooo costly for a blind buy ..but when I saw it on sale I was like great I'll take a chance because of the many reviews...when it arrived I emediately sprayed the product and it sprayed out like a mist of water.with no real smelll...so I kept spraying it and then I became disgusted and betrayed...I want a refund and a discount on my next purchase for God sake this was my birthday gift to myself.I'm a collector of perfumes this must be a prank...
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Loss:
$140

Preferred solution: Full refund

Shania W Xuk
map-marker New York, New York

Someone stole my card and bought stuff from you

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Maxaroma - Someone stole my card and bought stuff from you
Someone stole my 10 year old son's card info and bought a $100 of products from your website whoever I talked to lied and said they don't see where someone used the card and there is nothing they can do about it. I have proof and it shows exactly where and when and time someone used it. So that tells me if there was an issue with anything y'all won't fix it. I called several times and was on hold for a good while before I got a person.
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Loss:
$100

Preferred solution: Full refund

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