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New Reviewer

Bad service

I bought a wig from them & it came defective. I still had to pay a re-stocking fee so they could re-sell it to another unsuspecting customer. I know the wig was defective & poor quality because I bought that exact wig from another company last year & it was great! I wanted to try a different color. Unfortunately I couldn't remember which company or I would have bought from them.

User's recommendation: Don't buy from this company.

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1 comment
#2294164

I aggree the wigs are poor quality and the stocking fee is almost half of what u paid for the wig

ID
#4140096 Review #4140096 is a subjective opinion of poster.
Location
Naples, Florida

Awful company, cheap wigs.

I am a costumer for community theatre and needed a good wig for "Morticia" (Addams Family). Max wigs offered an inexpensive one and a more expensive one. I ordered the more expensive one because I needed good quality. I received two wigs and had to go through the annoyance of sending one back. They gave me a hard time because it was more than seven days since I ordered it yet I had only just received it. I finally convinced them to refund the duplication. After opening the package and trying to work with the wig, we had to go out locally and buy a $100 wig because the Max wig kept frizzing up and losing hair. I called Max wigs and then refused to take it back, once again saying it was beyond seven days. I patiently explained the circumstances again to the clerk who had to keep checking everything with his supervisor. They absolutely refused to budge on the issue. I buy at least 20 wigs a month for various theatres and I will never use them again. They carry an inferior product and offer terrible customer service.
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ID
#604644 Review #604644 is a subjective opinion of poster.
Location
Lakeland, Florida
Cons
  • Quality of merchandise
  • Customer service
Reason of review
Not as described/ advertised
Loss
$45
Preferred solution
Full refund

Terrible Customer Service

Max Wigs provided the absolute worst customer service that I have ever received. I will never purchase from them again. I purchased two items. When I received the items, one was advertised, and the other was not. When I called, I had to leave a message. I later received an e-mail stating that I would have to pay the shipping. When I said that I just bought what I needed and I would throw away their product, their customer service rep (really the anti-customer service rep) began harassing me with several e-mails. I have escalated the issue, but am not very hopeful of resolution as I have seen many negative reviews.
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1 comment
#2294166

I agree I should have looked at the reviews before I ordered. Wigs do not look like descriptions!

Will never order again. I will stick with Samsbeauty!

ID
#538325 Review #538325 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

MaxWigs

MaxWigs' return policy and practices are a RIP-OFF! I ordered a wig very late one Sunday night last Summer. I phoned them Monday morning to cancel. They said the order had already been shipped (?!) This is HIGHLY suspect. Having received the wig several days later, I took it to the local USPS branch and refused it. They returned it to the return address on their shipping label. They claim they never received it back, even though a thorough investigation was conducted after I filed a claim with the USPS. Do NOT order ANYTHING from this company! They are rude and do not care about customer service!
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1 comment
#862147

New ownership since 2014

ID
#362478 Review #362478 is a subjective opinion of poster.
Location
Rochester, Minnesota
Loss
$245

Ripped Off!!

I ordered, then immediately cancelled the order for a wig (less than 12 hours later). They charged my credit card, but never sent the wig. I disputed with my credit card company, but I am told that MaxWigs claims they sent the wig and it was never returned to them..called it "buyer's remorse". I am having to pay for a wig I never received. This company is run by thieves! Whatever you do, do NOT order anything from this company! They clearly do not care about customers and honest commerce--they are only out for the quick buck.
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ID
#339691 Review #339691 is a subjective opinion of poster.
Location
Rochester, Minnesota
New Reviewer

Max Wigs has WORST customer service

Max Wigs has the worst customer service ever. I had to email them several times about an exchange before they ever replied. Information that was supposedly e-mailed to me from one of their employees never came, and obviously they knew it because they said "let me know if so and so didn't send it" I don't understand how people are getting paid to ignore their customers and not do their job. Save the heartache. Go somewhere else, their prices don't even compensate for how terrible their service is. Not to mention I ordered a wig for Halloween, and they never shipped it. There goes my costume! Probably the worst place on the internet I have ever shopped. BUYER BEWARE! Avoid MAX Wigs.com
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1 comment
#248972

Dear EBailey,We strive very hard to make all of our customers happy. From this post We cannot tell who you are or any information regarding your order or the issues surrounding.

But, we always welcome open dialog with our customers to make things right. Max wigs was purchased by The Lenci Group Inc in May 2009.

We take negative feedback such as this very seriously. Our customer support department is available m-f 8-5 PST to answer your calls, questions or concerns at 888-661-****.

ID
#205003 Review #205003 is a subjective opinion of poster.
Location
El Monte, California
Loss
$50
New Reviewer

Sent wrong item. Won't correct THEIR error.

On September 21, 2008 I submitted an online order at Maxwigs.com for two (2) Easihair hair pieces. The product i.d. number for the hair pieces I ordered is EH-679. The product name is “Indulge”. The package arrived on Monday, September 29th. I was home when the package was delivered via USPS at approximately 1:30 PM. I opened it immediately and found two (2) Easihair hair pieces, neither of which fit the description of the items I ordered. The hair pieces that were sent to me are product i.d. number EH – 678. The product name is “Precious”. I located the number for the company on the packing slip and called them immediately. I got a recorded message indicating that because of the Halloween season, they were extremely busy. The message stated they could not take my call, but if I left a message and a phone number my call would be returned as soon as possible. I also went on line and sent an email to the company. I indicated they had sent the wrong items, and that I am not interested in the hair pieces they sent (which, by the way, I already own). I asked that they contact me and give me instructions to return them (still new in their packages) at their expense, and either send the items I ordered, or credit the amount of the sale ($32.25) back to my credit card. On Tuesday, September 30, I received the following email from MaxWigs. “Dear Ms. *******, Thank you for your recent email. We do apologize immensely for the incorrect shipment, we have resent you out the correct items and you will have a delivery date of tomorrow via UPS. Take care, Max Wigs Sales Team.” I responded back immediately to thank them and to ask again for instructions to return the unused, unordered items. I contacted MaxWigs again the following day (October 1) to tell them that the order had not arrived. I sent an email and called them on the phone. Again, I got the recorded message and left another request that they call me back as soon as possible. They neither responded to my email or my phone call. I called MaxWigs again on Thursday, October 2nd. I told them that I still had not received the items and again, requested that they call me. They did not. I sent an email to MaxWigs on Friday, October 3rd at 1:30 AM, as soon as I arrived home from work. I again stated that I had not received the replacement order, asked them to call me about the problem, and also requested a tracking number. In addition, I asked for instructions to return the items that were shipped in error. I told them that I have no intention of absorbing the cost of their error, and that if I did not receive a response from them about this problem by the end of the business day, that I would have to presume they weren’t interested in correcting their error and would refer the matter elsewhere. Again, there was no response. I just visited their website again this morning to double check product item numbers. It appears that they have removed the advertising for the item that I ordered and it is no longer available. However, I still have the copy of my original order and the packing slip that was enclosed. It is my guess that the items were not in stock when I placed the order, and that they decided to substitute the closest thing they had, rather than tell me they could not fulfill my order. The items were shipped from Genuine Supply, Inc., 7777 Greenback Lane, Ste. 200, Citrus Heights, CA 95610. The business license indicates that the agent for service of process (probably the owner) is Matthew S. Lindholm. Their company policy does, in fact, indicate that there are no refunds or returns; however, this was their error, not mine. I was certain about my order, and had I received what I had ordered, I would not be posting this now. Their policy also states that if you dispute the sale with your credit card company, which I intend to do, they will bill your card for $75 to cover the cost of their research. I wasn’t concerned about their policies because, as I stated, I was ordering exactly what I wanted. The order was correct from my perspective. MaxWigs and Genuine Supply are in error. I am only requesting that the correct items be shipped, or if they cannot fulfill the order as submitted, I want my card credited for the charges. I am also requesting that they tell me how to return (at their expense) the unopened items that they shipped in error. I am not at all interested in substituting the items they sent for the items that I ordered. I believe that this is a fair request, and I also believe that they are avoiding my attempts at further communication. I called them again today. Again, I was greeted by the recording. I also sent 2 emails. The first was to express my concern over my suspicions that this was a bait-and-switch; the 2nd email was to tell them that they are in violation of the California Business and Professions Code, requiring internet merchants post their street address and owner information on their website. They have not responded. I have since filed complaints with the BBB, Consumer Affairs, Ripoff Reports and my credit card company. Even if Maxwigs resolves my complaint satisfactorily, I will stay away from them and all of the websites they are operating under other names.
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1 comment
#248963

Please note Max Wigs has been purchased by The Lenci Group Inc as of May 2009. Max Wigs still features the same great selection and prices but now boasts an enhanced customer support department available m-f 8-5 PST. Please feel free to peruse the site and contact our customer support department with any questions you may have at 888-661-****.

ID
#138374 Review #138374 is a subjective opinion of poster.
Location
San Diego, California
Loss
$32

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