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Boat Engine Review

Mavrix Motorsports Corp completely destroyed my boat engine. . . . All the details of the damage, subsequent treatment, resulting small claims court case, and efforts to collect on the small claims decision in my favor can be found here.....http://jetboaters.net/threads/help-needed-post-from-yjb-update.1178/
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ID
#493379 Review #493379 is a subjective opinion of poster.
Location
New York, New York

Lied/misinformed me about order status

I went to Mavrix to utilize the fact that they were a Honda dealer and I tried to order a few main jets for my CR250. I was told they would be in within 3 days. I go there a week later, they never ordered them in the first place. I order them again on the spot. They tell me they would be in by tomorrow. I ask "Are you sure?" The kid replies "Positive." I go in the next day after work, they were never ordered. On the spot, I order them YET AGAIN. They did the same thing to me three times. I never got my main jets, all because they have some *** *** kids working behind the parts counter who aren't worth a *** to anyone that's not a mitocross superstar that they want putting a good word out for them. I have had this problem in the past with them, so I just tell them I need stuff done "before a race." I don't even like Maroney's but will drive all the way there because I know I'm talking to people who have been in the business for years and not some tool-bag, yahoo, teenaged kids who know nothing about bikes or basic business principles.
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2 comments
#1054573

Sorry for your frustration, I feel you are totally wrong about my staff. They are dedicated hard working people with the customer's interest at heart.

I hope you found a dealership that satisfies your needs.

Jim Bannon DP Mavrix Motorsports

#1460935
@PissedConsumer1054573

Totally agree with the consumer. Worse experience I have ever had at a bike shop.

Just awful. Lies on top of lies and then I was told to go to shop at Maroney’s.

Thank you. I will take my $100 a week to Maroney’s instead.

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ID
#463615 Review #463615 is a subjective opinion of poster.

Honda ATV

I brought in my Honda Rancher to Mavrix Motorsports in Middletown, NY for a carburetor cleaning in Oct of 2009. I again serviced the carburetor last weekend (2 years later) to find the screws that hold the float side together severly stripped and the started enrichment valve thread was cracked. I called up the Service Manager and they did not take responsibility for this item. Let me remind you that they are the only service techs that ever touch the carburetor. I was repeatedly blown off on the phone. I will never use them again to service any equipment of mine.
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ID
#281961 Review #281961 is a subjective opinion of poster.
Location
New York, New York
Loss
$120
New Reviewer

Put Gear Oil in My Transmission!

On November 3, 2011 I brought my Honda motor scooter to Mavrix motorsports in Middletown, NY (a certified Honda service repair shop) for a routine oil change and a transmission fluid change. When I arrived I was told by the service technician that my motor scooter did not have a transmission and therefore he could not change the transmission fluid. I asked him if he had a service manual for the bike and he told me he looked it up online, so I attempted to show him mine. The service technician refused to look at my manual, stating "I got my information online". We went back and forth for a few minutes about this, with him getting more and more upset with me. All Honda certified stations are supposed to use the service manual for all repairs; this is a trusted Honda system. This business did not even look at the manual for my repair. I then asked him to just change the oil and that I would take care of the transmission fluid myself, to "not touch it". About a half an hour later when the service was supposedly done I was informed that they found the "transmission" (they called it by another name, the wrong name) and told me that they added gear oil! This was a problem; a BIG one. Another problem was when they went to start the scooter they did not close the dip stick cap and oil sprayed out all over the place emptying my oil tank. I want to add here that I was being verbally abused (yelled at) by not only the service technician but by the owner of the business because I was questioning the "service" I was receiving. I asked the service technician to speak with my husband on the phone regarding my husband's confusion and concerns that the Mavrix mechanic was not following the official Honda service manual's protocol for draining and filling the transmission. The mechanic promptly became frustrated and hung up on my husband, and then threw my cell phone at me as he walked away. I was sent off to drive my bike this way. Completely a hazard, I could have been severely injured or injured someone else. I was concerned for my and others safety and felt afraid to be on my motorcycle at that moment. I drove less than one mile and called the American Honda service center for motorbikes. I was told by the technician on the phone that I should not drive the bike at all, that the gear oil will completely destroy the transmission, if it has not already and I will need to replace the transmission. I had to have the bike towed. I brought my bike in for simple maintenance and came out with a great big expensive problem. I proceeded to call the owner of the business. The owner proceeded to not listen to me; he became extremely verbally abusive to me, unapologetic, uncaring, and blamed me for his technician's lack of knowledge. I then asked him to speak with Honda directly if he did not believe me and the owner was then told by Honda that Mavrix did indeed make a BIG mistake. Finally, they did do a "repair" an inadequate flushing of the transmission, not replacing the transmission or checking it for damage. They took no responsibility for the potential damage done to my vehicle (this is my only means of transportation and I rely on it…and they know that). In conclusion, I will now need to go have my scooter serviced and the transmission fully inspected at another service station, as it is not performing as it did previously. I am highly concerned for my safety on the road due to this. The service center of my choosing will let me know if I need a new transmission. Throughout the duration of this horrible experience, I was being verbally assaulted by the owner of this business; meanwhile expressing a distinct lack of caring of his customer's safety. I do not want this to happen to anyone else.
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4 comments
#1323447

Hear oil will not hurt that transmission plenty of motocross racers and motor enthusiasts run hear oil for the high temp properties and better lubrication on cold start ... sadly you were miss informed about it destroying your tranny just so they could bait you in for service !!!! Maverix is an amazing shop and they always get it done right the first time I have had several professional repairs to my machines there and they always go above and beyond what's needed

#1324031
@PissedConsumer1323447

That is false for this machine

#1054568

That is not at all like I remember it, even though there was nothing wrong with the service we performed. I personally took you home from work gave you cab money for the next day to go to work.Then the verry next day did a fluid changed and returned to you for you to drive home that night.

We bent over backwords to satisfy you, but some people will never be satisfied.

#757280

Meh...Sounds more like misunderstanding than a legitimate problem.

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ID
#278308 Review #278308 is a subjective opinion of poster.
Location
Newburgh, New York

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