Noisy Foundation on our restonic gel memory foam bed
We purchased a $2,000 king bed from Matress Source in Feb 2014. One of the foundations was noisy when sitting or laying down. I called and it took a week for someone to call back. Then we had to wait for the inspector to call and schedule another appointment. Another week till he could come look at it. He then had to submit pictures to the company and said we would hear back in a couple weeks. No phone call. So I called and they said yes it was approved for replacement. We then waited another week for delivery. Well, I came home from work to find the new base nosier than the old. This is CRAZY. How can they deliver a new one that is worse? What are these made of? Granted my husband did not try it out before they left, but still, who would expect such poor quality? Now I guess I have to start this whole process over.
O Fallon, Illinois
Mattress Source of America not stand behind warranty for mattress
Mattress Source of America did not stand behind their 10 warranty. Mattress over $1000, only 3 years old had nesting and racking issues. Charged $25 to have someone come and review. John Arbenz from the Warranty Service Department - "We are not concerned with comfort issues" We had product failure issues! I would never recommend this company to anyone or a Simmons mattress! Arbenz put me on hold in the middle of our conversation to answer another call on his cell phone! What kind of people do you have working there?? Is this how money is made by deceiving the consumer?
Charlotte, North Carolina
Companies Similar to Mattress Source Of America
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.