filters
state:
Show
city:
Show
category:
Show
product:
Show
My fiance and I purchased an Inada massage chair from mattress firm on January 26, 2017. The salesman (ZACH TENUIS) turned out to be a complete A**hole and the chair has only been a constant issue. The salesman sold us on a chair to be delivered 2 days later so he could hit his monthly sales goal.. We recieved the chair on January 28,2017... The chair itself is great, but upon arrival the installation men were careless, clueless and installed...
Read more
1.0
I didn't like
  • Delivery personnel
  • Zach teunis
  • Do not deliver as advertised
#1013359
This is a follow/up on my letter back in 2012 where I wrote a letter complaining about mattress firm in their policies. Then, I bought a $4000 mattress, with now I found a nonreturnable frame, and today I had to replace that mattress, 4 years later, with a tempuritic (?) mattress from rooms to go $2000. Best decision yet. Mattress Firm is a terrible terrible company I can only suggest everyone shop else where.
Read more
Anonymous

Anonymous Something is obviously missing in your post. Warranty claims do NOT insure satisfaction with comfort. If the mattress was defective sagging 1 1\2 inch, the manufacture (not ma...

1.8
#1012910
My husband and I ordered temperpedic mattress from mattress firm in lake bluff. It came to house, was put in bedroom , split mattress both wrong sizes !! Was not told they would be different sizes then was sent another mattress still same problem!! Even the delivery guys agreed!! So then we went back to store and got a different brand and was delivered. Not liking new mattress told our salesman and he was rude and said there was nothing he can...
Read more
2.5
#1012907

Short Review for February 25, 2017

#1013569
1.0
Do not buy from Mattress Firm. They do not stand behind what they sell. Do not honor warranty. Avoid at all costs.
Comment
Show

Short Review for February 14, 2017

#1008174
1.0
Worst company I have ever felt with. Don't buy from them. Terrible customer service and has not made good on a credit owed to me. 7 phone calls and still no luck. Terrible.
Comment
Show

Bed Frame Review

#1003160
1.0
Got a bed frame queen size made it home and it was a twin size
Comment
Show

Mattress Firm Customer Care Review

#987347
1.0
Quick to sell slow to do a return. Visited my location 4X about wanting to return my purchase called numerous times all I get is you your sales person will call you or he is at another location or off....no call back....I have 3 more days and my 30days is up
Comment
Show
It was so outrageous as to shock ones conscience, I was baited and hooked believing a salesman who surcummed to trading his soul to the Devil just to rip off an elderly handicapped man who 16 years prior sold me a terrific Stearns & Foster still providing such quality and comfort you looked forward to returning home after traveling for a splendid nights sleep. However it had acquired many stains, prompting me to procur a replacement . Sleeping...
Read more
Anonymous

Anonymous Spent thousands on a Sterns and Foster and then bought the cheapest piece of *** mattress on the planet?
Sorry for your handicap, but this guy needs adult supervision.

Anonymous

Anonymous You purchased a Sterns and Foster for really big bucks and then turned around and purchased a low end cheap economy Hampton and Rhodes for $600?
What the F***!!! did you ...

#1012586
I am very unhappy that I have to keep this Tempur-pedic cloud supreme for 30 days before I can return it I long knew that this bed was hurting my back it's too hard I wanted out of my house I have requested it and I have been tortured to have to wait 30 days it's really sad
Read more
Anonymous

Anonymous Please refrain from posting silly unfounded complaints and leave this blog for those with legitimate issues.
Mattress Firm clearly discloses their return policy to all buye...

#1011528
I purchased a mattress the supreme cloud I don't like it because it's too hard I try to exchange it mattress firm claims I must wait 30 days in order to exchange it in the meantime my back is hurting and I am suffering and I should not have to wait 30 days to exchange this mattress I would suggest that you do not purchase from mattress firm
Read more
Anonymous

Anonymous You were fully informed about the return policy requiring a minimum of 30 days before returning a mattress.
You obviously loved the broken in model when you happily purcha...

#1010985
I purchased a Tempur-pedic mattress from mattress firm the supreme cloud I don't like it it's too hard I complained to mattress firm they say I have to wait 30 days to return the mattress I want to return it now it's a nightmare and I feel that mattress firm is torturing me by making me keep it for 30 days I believe they are hoping I stain it so they don't have to take it back. I would appreciate if mattress firm would contact me at 347 242...
Read more
1.4
#1010808
Run or keep driving past.. I purchase above March 2015 paid $2000 for new mattress & box spring.. Jan of this year after returning 2 comforters that I thought were bunching in the middle found out it was the mattress sagging on both sides.. Warranty no worth the paper its written on.. you have to pay for them to come inspect their product $39.95.. tell me I had to buy extra support new mattress are heavier than old ones.. I did that still not...
Read more
Anonymous

Anonymous The warranty criteria is set by the MANUFACTURER and -not- the retailer.
Warranty does not insure comfort only defect which requires minimum of 1 1/2 inch of visible impre...

2.1
I didn't like
  • Being ripped off
#1010737
DON'T GO TO MATTRESS FIRM 29 ORLAND SQUARE DR ORLAND PARK IL. WE BOUGHT TWO MATTRESS THE DAY BEFORE THANKSGIVING DELIVERY WAS GOOD BUT THEY BOUGHT OUT TWO DIFFERENT LEGS AND HAD TO COME BACK ANOTHER DAY AND REPLACE THE LEGS THEN WE DIDN'T LIKE THE ADJUSTABLE BED AND THE MATTRESS SO WE WENT BACK TO THE STORE AND FOUND OUT THERE WERE FEES TO RETURN AND THE ADJUSTABLE WAS NON RETURNABLE WE WERE NOT TOLD THAT AT THE TIME OF PURCHASE OR ON OUR...
Read more
3.6
I didn't like
  • Staff were i bought my mattress
#1010047
I had a bad experience in Orland Park Illinois when buying two mattress's which comes down to employees that don't know what there doing, during the many times we were back at the store we met James Alexander from one of the other stores who helped us find a mattress we now love. James store is located at 2650 W. 95th St. Phone # 708 424-0932 if you think it doesn't make a difference who you buy from think again James is the employee that gives...
Read more
#1009401