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This company is horrible to deal with. Don't use them!! They wanted to deliver my bed with an 18-wheeler and said they could not drive down my driveway so they would have to drop off the bed at the top of the road. When I said this was not acceptable, they told me I...
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1.0
#1040491
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Purchased mattress from Sleepys less than three years ago. Paid over $2500. The mattress began to sag on both sides. My wife and I are not ones to complain. Long story short we called Mattress Firm for warranty. They sent Inspector and he performed the test. It was...
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Anonymous
Anonymous

The warranty is provided by the Manufacturer and --- NOT --- the retailer. The terms of warranty apply to both the buyer and to the retailer. If your mattress does not conf...

1.2
#1037192
Reply to reviews
At the time of purchase at Cary NC store #0313007, the salesman, John P.Lefevre, ASSURED me that my mattress set will be delivered on 4/20/17, between l0:00 a.m.-400 p.m.....received a VOICE MESSAGE yesterday, 4/19/17, of which I could NOT call back or return a text,...
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Anonymous
Anonymous

News Flash: the sky is not falling, the apocalypse is not tomorrow. You have a reasonably good chance the Sun will rise again. If you ask, they may offer a reduction of price...

2.6
I liked
  • Salesman
I didn't like
  • That i was completely lied to about the delivery time
#1036963
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Short Review for April 25, 2017, Pc_payment

#1039170
1.3
Like i said if the progressive company dont stop payments by friday on my account i will talk to channel 7 or 9 and shut your matrress company down. The payment should finished. Not keep going until this October that's a scram. My husband is going over there this week or weekend . Shame on you progressive scam company you get people that dont make much money.Scam Scam calling channel 7 and 9.
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Short Review for April 03, 2017, Pc_exchange_policy

#1029184
1.0
Been waiting for my refund since 2/28/17 its now 4/1/17 this place is a *** show nothing but getting the run around
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Delivery Service Review

#1022692
1.2
Poor delivery, couldn't find my house. After 7 phone calls, I had to drive 20 miles to show them the way..... no delivery refund
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Full Size Mattress And Box Spring Review

#1019426
1.0
Apparently Mattress Firm has a different definition of "guaranteed" than the rest of the world. Our "guaranteed" delivery date came and went, and still no mattress... What's worse is that they still haven't provided an updated delivery date....and yet they've had our money for a week already.
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I have worked for mattress firm for over 6 year Mattress Firm been defrauding consumers out of their hard earned money for discontinued the six years i been working their they have been selling used discontinued as new to merchandise consumers in their outlet and mega...
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Anonymous
Anonymous

Your posting is illiterate and nonsensical.

1.0
I didn't like
  • Massive consumer fraud
#1036097
Reply to reviews
Purchased a Beauty Rest Mattress from Sleepys, now Mattress Firm. Within a year it got lumpy. Invoked the 10 year Warranty. Did you know you have to pay for the warranty inspection: $24.95 if you do it yourself or $39.95 for a Mattress Firm representative to come to...
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Anonymous
Anonymous

Warranty claims only cover the cost of what you actually paid for the mattress. Dah!!!!

Anonymous
Anonymous

Think again sweet cheeks, the manufacturer provides the warranty, not the retailer. You do have the option of going directly to the manufacturer and file a warranty claim, and...

Mattress Firm Mattress Warranty Review
Mattress Firm Mattress Warranty Review
Mattress Firm Mattress Warranty Review
Mattress Firm Mattress Warranty Review
I purchased an Oasis Palm Mattress from Mattress Firm 4 years ago. I also purchased the $100 "protective" cover. It started to sag on the left side about a year ago. Now it dips over 1 1/2 inches. I tried to go through their claims departments but was denied. They...
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Anonymous
Anonymous

It is a bummer that bedding manufacturers consider carelessness like a wet towel stain and nightly sweat stains from your boy friend would invalidate your warranty. Good luck...

Anonymous
Anonymous

NOTICE: - UPDATE DECEMBER 10, 2008Consumer complaints were taken for possible Class Action Lawsuits against mattress companies for not honoring their warranties. This informat...

Ok i had customer services of getting the bed and matrress for a good price but the waiting time was horrible first had to wait a week for my bed to come then i called again and the reprenatative told me sorry i had to wait another day and the same thing again cause a...
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Anonymous
Anonymous

It is disappointing when supply chain is disrupted and delivery schedules are negatively impacted. If the experience was so horrific, why didn't you select a different mattres...

We purchased our mattress on February 28, 2017. My husband has spine problems and is working with a medical team to see what procedures or surgeries could help him. We have always had a Sleep Number bed and decided to check on different types of mattresses hoping for...
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4.5
I didn't like
  • Joked about the page with the small print
#1030609
Reply to reviews
Bought a Mattress from them about 3 months ago and got a Credit card though them cause it was 0%. So we bought the Mattress and was delivered soon after. 3 Months later I get a Alert for my credit saying that im over my limit and dropped my score 46 points. Contacted...
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Anonymous
Anonymous

Or did you get off your rump and actually go into the store to resolve the issue? I'm betting you did not. Calling and emailing is just you being lazy and expecting to resolve...

Anonymous
Anonymous

You might consider calling the customer service number located on the website. Then ask for help. Sometimes, these issues happen due to terminal communication error. Good Luck...

1.8
Product
I liked
  • Not much
I didn't like
  • Killing my credit
  • Lies
  • I do not like being past from person to person
Reply to reviews
First i bought a sealy mattress nice mattress and then i bought a floor model base that the head goes up and down with massage and usb for my cell ... then on the delievery day they bring me a different base with no bells and whistles a cheap virsion and theu charged...
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Anonymous
Anonymous

Understand you are confused by evidence of your disjointed posting. Call the store and request a written copy of your original sales order.