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I called ahead and talked with the salesman before going to the store. He confirmed that he had the type and price range of mattress I was looking for there in the store. I went to the store and picked out a matress, paid for it, then the salesman said he didnt have...
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Anonymous

Anonymous Inventory availability changes instantly. Did you place a deposit over the phone to hold the mattress or did you think no one else could possibly purchase the same floor model...

Sharing my experience in the Phoenix community from a local mattress franchise. See below The back of this store location apparently aligns with the drive though area of a restaurant, where several dumpsters are located, however, it is the back of a big lot so it is...
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Anonymous

Anonymous Or maybe this individual was actually illegally dumping and lying about who she was.Don't be so gullible as your actions could risk your safety.

Mattress Firm - Terrible parts
Mattress Firm - Terrible parts
Mattress Firm - Terrible parts
Mattress Firm - Terrible parts
Mattress Firm - Terrible parts
This refrigerator has had problems within months of its purchase. I have had the thermostat and door gaskets replaced. The gaskets tear and get holes in them, so I have had to tape them to protect them. The door pockets, shelf frames, etc are made of brittle plastic...
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#1019988
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Delivery Service Review

#1022692
1.2
Poor delivery, couldn't find my house. After 7 phone calls, I had to drive 20 miles to show them the way..... no delivery refund
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Full Size Mattress And Box Spring Review

#1019426
1.0
Apparently Mattress Firm has a different definition of "guaranteed" than the rest of the world. Our "guaranteed" delivery date came and went, and still no mattress... What's worse is that they still haven't provided an updated delivery date....and yet they've had our money for a week already.
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Beauty Rest Simmons Pillow Tip Queen Review

#1017166
1.3
Mattress Firm - Simple Review #1488763096
1 of 1
I got a bed on friday march 3rd i skept in it for 2 nights and have bug bites!! Im outraged i will never again buy from them i have called numerous times and nothing jas been done i want this mattress out of here and my money back im horrified!
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Mattress Firm Customer Care Review

#1008174
1.0
Worst company I have ever felt with. Don't buy from them. Terrible customer service and has not made good on a credit owed to me. 7 phone calls and still no luck. Terrible.
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Mattress Firm - Poor quality parts
Mattress Firm - Poor quality parts
Mattress Firm - Poor quality parts
Mattress Firm - Poor quality parts
Mattress Firm - Poor quality parts
This refrigerator has had problems within months of its purchase. I have had the thermostat and door gaskets replaced. The gaskets tear and get holes in them, so I have had to tape them to protect them. The door pockets, shelf frames, etc are made of brittle plastic...
Read more
#1019987
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My wife and I got screwed on February 18th 2017 we go in to buy a bed it was explained to us that we had 90 days same as cash our final price was $3,498.99 we paid $698.99 before we left with the remaining balance of $2,800 now that is going through Finance but the...
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Anonymous

Anonymous Who leases a mattress compared to buying it out right? Why not save your money for 90 days and pay cash? This sounds a bit strange and fishy.

5.0
#1019252
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I purchased mattress last week. BEWARE_ comfort guarantee is a joke. After night 1 we realized we did not get the mattress best suited for out comfort. We exchanged the mattress as we are allowed for 120 days and when the crew inspected the mattress they we're taking...
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Anonymous

Anonymous You don't know how small scratches appeared and then are quick to disclaim responsibility for damage? Sound suspect.

Anonymous

Anonymous I do know that Mattress Firm has a 120 day comfort guaranteem but you agreed to keep the mattress a minimum of 30 days to allow the mattress to breakin and your body to adjust...

1.0
#1017176
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I bought a Serta mattress for side sleepers and I was not happy with my first nights sleep at all. I went back to see what I could do and saw the same mattress I bought for $200 off $1599. That is the deal I got 2 weeks earlier. When I looked at my invoice I paid $1449...
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Anonymous

Anonymous It appears from your post that you received a discount plus a free bed frame. Sorry, but you can not accept the value of free gifts and then go back and ask for even more dis...

1.0
I didn't like
  • Customer service and product
#1017003
Reply to reviews
Do not buy from Mattress Firm. They do not stand behind what they sell. The mattress is not at all how it is described. very bad customer service and very bad quality I bought it from the store 4629 s Cooper st suite 125 Arlington ,TX 76017 and the inside broke after a...
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Anonymous

Anonymous If you had the mattress less than 120 days, you are entitled to return the mattress specific to Mattress Firms comfort guarantee. Sound like you are being dishonest and not b...

1.0
I didn't like
  • Any thing
#1016280
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Do not buy from Mattress Firm. They do not stand behind what they sell. Do not honor warranty. Avoid at all costs.
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Anonymous

Anonymous he warranty is provided by the manufacturer and not ever by the retailer. If your mattress has more than 1 1\2 inch of visible sagging, the manufacturer will honor the warrant...

Anonymous

Debbie 100% agree...they do not stand behind their warranty at all!!! The delivery men were awful, disrespectful, rude and combative. When I called to complain i was told 3 times by ...

Contact Mattress Firm

Headquarters Address:
Mattress Firm
5815 Gulf Freeway
Houston, TX 77023
Phone:
(866) 942-3551
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My fiance and I purchased an Inada massage chair from mattress firm on January 26, 2017. The salesman (ZACH TENUIS) turned out to be a complete A**hole and the chair has only been a constant issue. The salesman sold us on a chair to be delivered 2 days later so he...
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1.0
I didn't like
  • Zach teunis
  • Customer service
  • Do not deliver as advertised
#1013359
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