
Mattress Direct
Mattress Direct Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mattress Direct has 2.4 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "mattress direct elmwood is the best place to shop", "avoid at all cost", "buy elsewhere", "Y’all are hard to get in touch with.".
Review authors value the most Location and Website. Consumers are not pleased with Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mattress Direct has 2.4 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "mattress direct elmwood is the best place to shop", "avoid at all cost", "buy elsewhere", "Y’all are hard to get in touch with.".
Review authors value the most Location and Website. Consumers are not pleased with Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Happy with our purchase
what a great shopping experience. No pressure sales and made sure we stayed in our budget to find the perfect mattress
User's recommendation: mattress direct elmwood is the best place to shop
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This service is terrible by the time I received the email code my time ran out
I tried to sent a message and by the time I received the email code my time ran out and it said I had reached my limit of messages. Not a great service if it is unusable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Mattress return
I have sent pictures and contacted customer service on a few occasions but have not heard back about my request for an exchange because my mattress has pockets and in the sides where it has collapsed. Innitially i really liked the mattress and i know others that have the same but mine is not comfortable anymore.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Blatant harrassment and violation of ADA
This started a yr ago. I drove up attempting to park in front of MD.
AJ came up me yelling i couldnt park in front of MD. I told him I had issues walking so I was parking by ramp. Then he tried to get me to park in handicap and I said I dont have permit to do so. Over the next couple months he came into the office demanding to speak with me over parking.
On several occassions clients were in office. He chose to block the handicap spot with a sign to prevent me from parking by it. This continued I reported it to my DGM who spoke with someone at corporate office. He started taking photos of me when I left my office daily or he would yell at me when i tried to go to my car.
Over the summer he came in when my coworker. was there demanding I go see hiThis started a yr ago. I drove up attempting to park in front of MD. AJ came up me yelling i couldnt park in front of MD.
I told him I had issues walking so I was parking by ramp. Then he tried to get me to park in handicap and I said I dont have permit to do so.m. We both had clients at desk he came in 3x in 3 hours ranting. We ended up calling police on him after he bitched out my coworker who was like what is your deal.
he proceeded to show her a photo of me parked over line slightly from JAn. This was June. He continued to block the handicap spot with signs to prevent me from parking there. It continued on 1-3 when I returned to work.
Once again I parked next to handicap spot having a placard and he proceeded to take my photo in car when i left. Today I arrived before he did and shortly after my boss called his corp office to have him leave me alone. He then proceeded to move signage blocking my driver door and part of handicap access. Property mgr was informed once again as we reported him over summer and nothing happened.
He is continuously blocking handicap access and my access to my vehicle knowing full well i am disabled. Mattress Direct has done nothing to deter this behavior and neither has the property mgr. I am disabled and shouldnt have to be escorted to my car out of fear or to have someone else move an obstacle so i can get in my car. I have photos.
he also parks his motorcycle against building as well. He has no regard for my disabilities. My coworkers are all aware of this. The ramp is in front of Mattress Direct and I was told by property mgr that bc i was monopolizing the handicap spot they werent doing anything.
Irony I never park in the spot I park next to it or 2 away. handicap spot has median on driver side which impedes me being able to use it since i need to open door completely. I have a legit placard. I can't do steps and my office has a step up so i park there to use ramp.
These photos clearly show your sign in handicap access in blue and also show your sign placed against my car blocking my drivers door.
This is harrassment and illegal to block any part of handicap access. If this blatant discrimination against me and my disability continues, I will have no choice but to make sure everyone I know as well as anyone they know how MD continues to allow their employees to harrass handicapped individuals and doesnt care that their employees violate ADA rules. You know what they say is the more pissed people are the more they will bash your store moreso than people happy with service.
Im done being a victim.
From now on the police will be called and MD can be fined $500 per incident and will help build my case for lawsuit with ACLU.
I am hoping sanctions will be put in place or I will contact ACLU about this blatant discrimination of me as a disabled individual. You are liable for what your employees do on clock.
- Corp doesnt care employees are harrassing and violating ada
- Aj believes in harrassing females and violating ada
- Discriminating against disabled individuals
Preferred solution: move AJ to another location stop violating ADA rules
User's recommendation: avoid at all cost
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |I'm trying to get a refund
I went into the store on Airline and brought a full-size mattress for full price, but I didn't think we would have to move mattresses and load it, as if we worked there. We ask can we be discounted for moving the inventory to get to the mattress we needed, she replied she could not. It was crazy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Made a warrant claim and haven't heard back from them
Mattress is breaking down and its still under warranty. Made a warrant claim and I havent heard back from them.
User's recommendation: Y’all are hard to get in touch with.
Bad customer service on warranty info
Upon my warranty concerns I have not been contacted, after several attempts to speak with someone.
All I have been sent was a letter of warranty denial.
User's recommendation: buy elsewhere
Mattress Direct - Mattress Review from College Station, Texas
My husband and I purchased a dual split , air & memory form type king size mattress set from Mattress Direct ( the type that each side of the mattress was adjustable to individual firmness) along with an adjustable base. We did not receive nor were told about the no refund , even exchange policy until I went back to the store two weeks after purchase to complain about the mattress deflated , loud noise , when adjusting the mattress, and that the mattress did not fit flush together , (big gap between the two xtra long twin mattress used to make up the dual king size set .
)They would not allow us to choose more than one set to make up the cost since what we originally chose cost more than our final choice . Every time we went to the store on the Westbank in Harvey , we received the " run around" from sales persons. They said it was Our responsibility to get the written policy off their desk , that they didn't have to tell us anything about it . Yet they pushed the 3 months "exchange" , 10 years 0% finance .
( verbally and signs on the walls) We tried repeatedly to reach Corporate Headquarters in Baton Rouge and the owner of the Company , needless to say ,no response . We also called the Finance Company to let them know about the situation , they said in so many words that it didn't matter when I was told or received the return policy ( which was after I complained 2 weeks later) about the function of the mattress. Because my side of the mattress was deflated I couldn't sleep on the mattress. The mattress was exchanged for a lesser expensive mattress without a refund .
This is so Sad and unfortunate that we are responsible for paying thousands of dollars for something we don't have . This company Mattress Direct doesn't have Good customer care service at all . I would not refer anyone to purchase anything from Mattress Direct. It seem like the sales person was so desperate to make such a big sale that they had to stoop to this level of doing so .
It's a shame !
Well , lesson learned. Ask for return policy before deciding to purchase , because sales person or desparate for sales , no matter what the cost.
Cashmere Infused Mattress Set Review
Corporate Blvd., Baton Rouge
I purchased a cashmere infused mattress set in excess of $1,200.00. Within one month the center began to sag.
I'm 66 and wanted to buy what would likely be my last mattress purchase. I wrote the company and never received a response.
My back aches and it's difficult to get out of bed. Buyer's beware!
Mattress Direct Said I can't get a refund or exchange
Recently Purchase a King Apple Valley from Mattress Direct, 1629 Westbank Exwy, Harvey LA 70058 and just received Friday, 5/3/13. I hate it, I woke up hurting like a truck over Me!.
I have budging disk in my back and this does not help me. Just got out the hospital when I purchased this Mattress. I was told to just lie down and get use of it. We paid $1567.09 I cannot sleep on this Mattress and was told after the fact final sale.
We want our money back or another mattress. Where in American you are told to you just have to lie down and you will get use of it.
You think I will be able to send them my hospital bills. It is my hopes that we can get the situation correct as soon as possible.
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maybe you should try contacting them, You not gonna get any help contacting the wrong store