Mattress Direct Reviews

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Bad customer service on warranty info

Upon my warranty concerns I have not been contacted, after several attempts to speak with someone. All I have been sent was a letter of warranty denial.

User's recommendation: buy elsewhere.

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ID
#2436994 Review #2436994 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana
New Reviewer

Made a warrant claim and haven't heard back from them

Mattress is breaking down and its still under warranty. Made a warrant claim and I havent heard back from them.

User's recommendation: Y’all are hard to get in touch with.

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ID
#2434422 Review #2434422 is a subjective opinion of poster.
Location
Covington, Louisiana
New Reviewer

Mattress Direct - Mattress Review from College Station, Texas

My husband and I purchased a dual split , air & memory form type king size mattress set from Mattress Direct ( the type that each side of the mattress was adjustable to individual firmness) along with an adjustable base. We did not receive nor were told about the no refund , even exchange policy until I went back to the store two weeks after purchase to complain about the mattress deflated , loud noise , when adjusting the mattress, and that the mattress did not fit flush together , (big gap between the two xtra long twin mattress used to make up the dual king size set . )They would not allow us to choose more than one set to make up the cost since what we originally chose cost more than our final choice . Every time we went to the store on the Westbank in Harvey , we received the " run around" from sales persons. They said it was Our responsibility to get the written policy off their desk , that they didn't have to tell us anything about it . Yet they pushed the 3 months "exchange" , 10 years 0% finance . ( verbally and signs on the walls) We tried repeatedly to reach Corporate Headquarters in Baton Rouge and the owner of the Company , needless to say ,no response . We also called the Finance Company to let them know about the situation , they said in so many words that it didn't matter when I was told or received the return policy ( which was after I complained 2 weeks later) about the function of the mattress. Because my side of the mattress was deflated I couldn't sleep on the mattress. The mattress was exchanged for a lesser expensive mattress without a refund . This is so Sad and unfortunate that we are responsible for paying thousands of dollars for something we don't have . This company Mattress Direct doesn't have Good customer care service at all . I would not refer anyone to purchase anything from Mattress Direct. It seem like the sales person was so desperate to make such a big sale that they had to stoop to this level of doing so . It's a shame ! Well , lesson learned. Ask for return policy before deciding to purchase , because sales person or desparate for sales , no matter what the cost.
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1 comment
#1231478

The review about the " don't ask , don't tell " is MATTRESS DIRECT in Harvey, La. 1629 Westbank Expressway STE C

ID
#924691 Review #924691 is a subjective opinion of poster.
Location
College Station, Texas
Reason of review
Return, Exchange or Cancellation Policy

Cashmere Infused Mattress Set Review

Corporate Blvd., Baton Rouge I purchased a cashmere infused mattress set in excess of $1,200.00. Within one month the center began to sag. I'm 66 and wanted to buy what would likely be my last mattress purchase. I wrote the company and never received a response. My back aches and it's difficult to get out of bed. Buyer's beware!
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ID
#496455 Review #496455 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana

Mattress Direct Said I can't get a refund or exchange

Recently Purchase a King Apple Valley from Mattress Direct, 1629 Westbank Exwy, Harvey LA 70058 and just received Friday, 5/3/13. I hate it, I woke up hurting like a truck over Me!. I have budging disk in my back and this does not help me. Just got out the hospital when I purchased this Mattress. I was told to just lie down and get use of it. We paid $1567.09 I cannot sleep on this Mattress and was told after the fact final sale. We want our money back or another mattress. Where in American you are told to you just have to lie down and you will get use of it. You think I will be able to send them my hospital bills. It is my hopes that we can get the situation correct as soon as possible.
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ID
#406471 Review #406471 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Loss
$1567

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