A +++ Rated Customer Service !!
We Started our Mattress Shopping a couple of months ago and bought our Latex Bed from a Local Store in our area (Bed Pros), we live in Tampa and there are Tons of Mattress Stores. After having countless issues with NOISY box Springs,and the salesperson would not help us, and after several attempts to speak to the owners (not allowed at this company) we decided to seek out another mattress store that might carry the same brand, because all we wanted was for them to replace the NOISY box springs. We came across Mattress Avenue on the Web as an authorized Dealer of the Latex Mattress we bought, so we decided to call them and see if they could help us....and I was shocked, they said they would absolutely help us because they believe in helping people even after the sale if there is a problem. They replaced our NOISY box springs that same week and we have now recommended them to all our friends. Thought I would give them Kudos, to a job well done !!
New Port Richey, Florida
Very Very Happy Customer
We have been Very, Very Happy with Mattress Avenue. We have purchased beds from them on three separate occasions over the past few years and we have been very pleased with the product and service let alone the best prices. We will continue sending customers to them and we will go back if we ever need any beds in the future. We can't see why people would shop at the large chains and spend so much more, they have saved us $1600 in combined savings on all three of our purchases. I guess that's what should be expected of a family owned and operated business .
New Port Richey, Florida
Mattress Avenue sold bad mattress 3 times
Bought a mattress and it sagged within 3 months ( worst than the 15 year old one I got rid of)They replaced it and the same thing happened and now on my third matress that is doing the same thing. I want my money back ,they said no refunds..They rework old mattress. I bought from Mattress Avenue 6841 SR 54 New Port Richie Fl.34653..I don't want another mattress from the company! I call serta corporate they said the store deals with warranty problems. so again the customer is left with no recourse. I can go to small claims which will cost me more money that I don't have!
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