David H Oli

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Unfair, rude, disrespectful treatment by Service Mgr--Mr. Savage

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1.0
Waited four days for transmission part to be delivered. When it arrived (along with tow truck to position car in bay) the Service Mgr., Mister Savage, rudely treated me in his office and then further in public view and in front of a # of office personnel. (it felt like he wanted to embarrass me, 'put me and my LI'er status in its place). Though the part had been ordered and untimefully delivered, he refused to do the work, essentially having wasted four days of our time, insulting me in front of others and then essentially ushering me off the premises. Has to be the all-time winner, as far as my 71+ years on the planet, for being disrespected. This guy should be fired--he's a people idiot. Local Subaru dealerships can do whatever they want? Is this a corporate philosophy? Or is this a case wherein the corporate/local ownership model does not work so well for the consumer. Believe me! I will never, ever forget this! My work in communications teaches me that a bad experience can take a dozen follow-up interactions to restore trust, create a workable relationship. Subaru doesn't care about this? How could that be? BTW, my dealership, Empire Subaru, in Huntington has way more class and intelligence than what was showed to me at Matthews. Maybe you just have a bad apple in this case? Hinch
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Loss:
$3
Cons:
  • Disrespectful service manager

Preferred solution: Let the company propose a solution

User's recommendation: Stay clear of this group at Matthews

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