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Matthews Auto Group

Matthews Auto Group

www.matthewsauto.com
What is your customer experience with Matthews Auto Group?

Matthews Auto Group Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Matthews Auto Group reviews show a 1.0 star rating from 1 customer; consumers are mostly dissatisfied and recent recommendations say "No! Even if they were the only dealership around".

Positive Feedback

There are no notable positive mentions in the available review; price level, discounts, and customer service are highlighted as concerns.

Negative Feedback / Risk Areas

  • Warranty and paint work not honored, per the posted complaint.
  • Poor customer service experiences reported in Matthews Auto Group customer complaints.
  • High price levels and issues with discounts or special offers.

Key Takeaways for Future Customers

  • Check Matthews Auto Group reviews before buying.
  • Confirm warranty transfer and written commitments on repairs.
  • Compare prices and verify any discounts in writing.
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Media from reviews

Matthews Auto Group - Will not honor paint work
Matthews Auto Group - Will not honor paint work - Image 2
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Francesca M Yhr

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Will not honor paint work

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AI Highlights
  • - CPO 2020 Kia Sportage with 6,900 miles from the Fuccillio Auto group.
  • - Dealership was sold to Matthews.
  • - Warranty and added dealer warranty should be honored.
Matthews Auto Group - Will not honor paint work
Matthews Auto Group - Will not honor paint work - Image 2
Contains 2 confidential files for company representatives

I purchased my Kia 2020 Sportage as a certified pre-own with 6900mi. from the Fuccillio Auto group.

Dealership was sold to Matthews. The paint job done on my Vechicle by Fuccillo. Matthews sales manager states that I didnt buy it from them.

Although the repair manager said they would take care of the issue with the paint peeling. It should still be honored under the warranty and my additional warranty purchased from the dealers

Loss:
$500
Cons:
  • Sales manager has the power over the repair managet
  • Do not stand by warranties nor extended warranty

Preferred solution: My car repainted or for them to reimburse me for getting the Vechicle painted . I was quoted $500.00

User's recommendation: No! Even if they were the only dealership around

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