Matter Brothers Furniture
Matter Brothers Furniture Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.2 star rating from 3 reviews; overall negative sentiment. Matter Brothers Furniture reviews highlight quality concerns, delivery problems, and disputed warranty/refund handling.
Key Takeaways for Future Customers
- Inspect furniture thoroughly upon delivery and document condition and parts.
- Expect long lead times and follow up on missing items.
- Review warranty and refund terms carefully before purchase.
- Price level is reported as high relative to perceived quality.
Negative Feedback / Risk Areas
- Denied warranty claims and unclear refund amounts causing customer complaints.
- Delayed deliveries, missing parts, and slow resolution.
- Poor product durability and low quality for high-priced items.
Positive Feedback
Some reviewers value product diversity and customer service as important factors.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.2 star rating from 3 reviews; overall negative sentiment. Matter Brothers Furniture reviews highlight quality concerns, delivery problems, and disputed warranty/refund handling.
Key Takeaways for Future Customers
- Inspect furniture thoroughly upon delivery and document condition and parts.
- Expect long lead times and follow up on missing items.
- Review warranty and refund terms carefully before purchase.
- Price level is reported as high relative to perceived quality.
Negative Feedback / Risk Areas
- Denied warranty claims and unclear refund amounts causing customer complaints.
- Delayed deliveries, missing parts, and slow resolution.
- Poor product durability and low quality for high-priced items.
Positive Feedback
Some reviewers value product diversity and customer service as important factors.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor furniture, fake warranty
- - Spent over $5,000 on leather furniture with a $419 5-year warranty.
- - Claims denied for wording not matching photos and for date mismatch.
I purchased over $5,000 of leather furniture along with a $419.00 5 year warranty that covered all.types of damages and cushion, wood framing and mechanical issues. I recently put in a claim
for the cushions to be red stuffed and a scrape on the leather recliner to be repaired and both times I submitted the claim, they were denied!
Once because the wording didn't match the 5 pictures submitted and then because the date of noticing the damage didn't match the date of submission of claim! Well, life happens people! My life got interrupted by trauma and time flew! Now.all.the supposed warranty company wants to do for us is send a.pro rated refund of an undisclosed amount that I have to sign for!
They won't tell me how.much until after I sign the paper!.They also told me I should have read the fine print on the warranty contract to know why they weren't going to handle my claim! This is just wrong! The furniture is faulty and I clearly overpaid for cheaply made products! The warranty company is 5STAR Warranty,.please beware of this company and the.
Furniture companies who use it! My daughter bought a sectional from Ashley furniture 11 years ago and she leads an active life with lots of people coming over. Her sectional is a microfiber, the cushions are still firm, there.are no.tears, and it still looks and feels as.great as the day she bought.it! I'm going to buy from Ashley furniture from now on!
Matter Brothers is the worst ever! Live and learn and I don't even think the Salvation Army will take this Jimmy sofa away!
Preferred solution: Full refund
User's recommendation: Do not.buy from Matter Brothers!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Myers, Florida
Check on parts
Sectional was delivered broken and missing dream air mattress that was ordered. The sectional took 9 months to arrive and after 6 weeks issue is still not resolved.
Preferred solution: Issue resolved. Furniture fixed.
User's recommendation: Check furniture thoroughly upon delivery
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naples, Florida
Unhappy with quality of 4Hands Brand sectional
- - 4Hands cushions are soft, lumpy, and noisy for a $4000 sofa.
- - Cushions are being replaced with quality foam at $530; please contact a 4Hands rep.
I bought 4Hands sectional - cushion filling is much too soft and lumpy (and noisy) for a $4000 sofa. I am having the cushions insides changed to a quality foam - $530.00! If you have a rep for 4Hands, I would like to contact them.
Thank you, Mary George
Preferred solution: Payment for foam inserts
User's recommendation: this was an online purchase through Matter Brothers. I would not have bought this item if I had sat on it in advance. Lesson learned.
Companies Similar to Matter Brothers Furniture
Baers Furniture
“I bought a loveseat recliner. This purchase was 09/25/23. After a few months of ware (I live alone and...“
Walter E Smithe
“Terrible dumb advertising especially the new one doing the bears shuffle. Come up with something else....“
Woodstock Furniture and M...
Hickory Furniture Mart
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I spent $5000 at Matter Brothers 3 years ago on a reclining sofa and a.recliner chair. I purchased a $419 warranty plan also for this furniture.
The sofa has had a !older smell since day.1 and the cushions have been worn down in less than a year! Matter Brothers said the !older smell was.our fault and the warranty company has refused.every claim giving lame excuses for anything saying we should have read the fine print!
This company is a sham! They sell faulty furniture and fake warranty's!