Karel Ann D

To get my recording of online reading with matt

Original review Sep 27, 2023
I had an online reading with Matt on September 23rd and would like a copy of my recording of my reading. Apparently they dont give you your reading. When you're in the reading you're in the moment I don't remember a lot of the reading. I would just like a copy of my personal reading. But they won't give it to me. I don't think this is right Or fair. I wish someone would allow me to get a copy to watch and listen to again
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Preferred solution: A copy of my recording of my online reading

User's recommendation: Listen carefully because you won't get a copy

Elaine S Zjk

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Not willing to help and no responses

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Matt Fraser - Not willing to help and no responses

I bought 4 tickets for Nov 4 online reading and realized after I got the confirmation that it was at 12:00pm and that this time would not work so I asked them to please change it by just 1 day to November 5 and they would not. I sent them 3 more emails explaining that we were having a girls day and that some of us had to work on Saturday and would they make a one time exception, that I was not asking for a refund but just to change the tickets by just one day.

The event is almost 2 months away. I Have sent 4 emails, crickets - no response. Tried calling the number on their website. They don't accept calls.

He should remember that he only got successful because of people like me who have supported him along the way.

I love his readings, but this will be the last one. He seriously needs to revisit his customer service department

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Pros:
  • He is wonderful and i would have hoped to have a reading
Cons:
  • Customer service is terrible no human person to speak to

Preferred solution: My tickets to be changed from Nov 4 to Nov 5

User's recommendation: Althought his is fantastic I will not give him any more business

Niaian S

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I have lost my login details for an online reading with matt

Matt Fraser - I have lost my login details for an online reading with matt
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Matt Fraser - I have lost my login details for an online reading with matt - Image 3
Matt Fraser - I have lost my login details for an online reading with matt - Image 4
Matt Fraser - I have lost my login details for an online reading with matt - Image 5
Matt Fraser - I have lost my login details for an online reading with matt - Image 6
I need my login information so I can login with Matt on the day I have sent the purchase to you from my bank statements. Please have a look at it to prove my details for logging in
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Preferred solution: My login information for my already made login book in for an online reading

User's recommendation: I recommend the send your ticket in a safe place because I been trying to find out how I can get my login information to login on the day with matt

Anonymous
map-marker Thornhill, Ontario

My innocent comment on Matt Fraser facebook post

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They deleted my comment on his facebook post about ticket limiting for October online group reading. I simple asked if it would work with closed caption because Im hearing impaired! And then I got replied from a stranger saying she had her deaf son who have a long difficult journey to live with it. And when I tried to reply, they blocked me as I couldnt get back to her. It doesnt seem like Matt Fraser is a real saint!!
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Thomas F Ixk

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To get a reading with his mother

Trying to get a reading with matts mother someone please contact me at 309-361-**** my email is atticseller1@***.com
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Preferred solution: A reading with matts mother

LINDA V Dzp

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Recent event unable to log in

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Matt Fraser - Recent event unable to log in
I downloaded the app zoom like I was supposed to. I used the codes given to me to access the live event. I wasn't able to join and I have yet to hear back from anyone in regards to being able to join a different live event since I don't want a refund I want to be able to see the live event. It's what I was anticipating for over a month and am very dissatisfied with their customer service.
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Loss:
$25

Preferred solution: A chance to join in on another live event

1 comment
Canyon Cfw

I sympathise entirely. I actually received the e-mail instructions and thought I was following them exactly on the day of the reading I had signed up for (29 December 2023).

All I kept getting was a blank screen no matter how many times I tried. While I admit that this was my first time attempting to use Zoom, my contention is that the instructions were sketchy. Customer Service has not been helpful. They have sent me two e-mail replies, each of which seems to contradict the other so that I am now uncertain what in the world I did 'wrong'.

I think the world of Matt, whom I have followed for a long time, and was so keen on joining a session. All I would like to do is be allowed to join another one.

Resolved
Jessica Y Asc

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Verified Reviewer
| map-marker Levittown, Pennsylvania

Resolved: I paid for a reading and never got one!

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Updated by user May 10, 2022

Company fixed the issue and I have been provided with full refund.

Original review May 10, 2022
Hello, I paid for a reading. It was 335. I got a phone call and then got hung up on. I never got my reading. The call was literally a minute long. I never got a call back. Nothing!!!! I am beyond pissed! I just want my reading or my money back!
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