Matt and Nat

I bought some shoes that fit too big. I want to exchanges them for a smaller size but I havent gotten a response! Ive sent 5 emails and nothing!

Backpack I purchased was defective. Took me weeks to get ahold of someone.

Finally got a return postage approval. Sent it, 6 weeks later no one has e mailed me back and I send them an e mail everyday. I am basically out 200.00 dollars. No phone number on line.

I am calling my bank next to see if they can help. Run from these people!

I have been emailing over a week now to process a return sent well over 5 emails and nobody has responded and you can't speak to anyone nor can their stores help online customers. This is brutal customer service.

I will NEVER order from them again regardless of their quality of product. Do not order online you never will be able to speak to anyone if you have issues and maybe never have anyone respond to you like my experience.

I have been emailing daily about a return I need to process. Nobody has responded, you can't speak to anyone and the stores don't deal with online purchases. I will NEVER buy their product again.

Placed an order which I need for a pre-Christmas; birthday gift. I've spent £270 on a bag which still hasn't been shipped.

I cannot find a phone number for Matt & Nat and although I've emailed customer care several times, with increasing levels of urgency, I have not so much as received an automated response. All in all, I feel ripped off. I am going to contact my credit card company and file a no-goods-delivered report.

I will certainly not be spreading the good news about Matt & Nat anytime soon!! Avoid.

I ordered an item from the UK website in good faith. Received it.

Doesn't fit. Want to return it but getting no response whatsoever from their so-called customer service. Have so far sent 6 emails and heard nothing back.

DO NOT BUY FROM THIS COMPANY. They violate consumer rights.

Hi there,

I still havent heard back from you. Please get back to me.

Thanks, Claudia

Hi, I just received an email that my order has been shipped.

Please get back to me about the issue below.

If I wont hear back from you I will reject the delivery.

Thank you.

Best regards, Claudia

Hey there,

I ordered the backpack below today and within hours it was put on sale for 104 instead of 160. Therefore please either adjust my order to the reduced price or cancel it completely. I am referring to the terms and conditions on your website:

Price adjustments are permitted only when an item has been marked down on our website. Matt & Nat offers a one (1) time price adjustment if an item is marked down within 24 hours of the purchase date and your request is made in this period.

This excludes items purchased in following conditions: FINAL SALE or with a Promotional/Discount Code.

To receive a price adjustment for eligible items, please email us with your order number at care@***.com. Once a price adjustment has been applied the item is final sale and cannot be returned/exchanged.

Thank you.

Best regards Claudia

purchased a purse on 11/27/2021. This was a Christmas gift.

On 12/27/2021 I emailed care@***t to request a return/exchange for the larger purse.

Now, 6 emails later, I have NEVER HEARD BACK. Terrible customer service.

Bought a $200 bag. The warranty covered for wear and tear for a year.

The strap was tattered in less than a year. After trying to exchange it they would only let me exchange it for a price less than what I bought it for. It wasnt the same color online. After emailing them they said they would honor the difference in price with store credit.

I bought a pair of shoes that were too bug and they wouldnt honor the store credit after buying. DO NOT BUY FROM HERE!

Terrible customer service. Would never buy again

I was gifted the Mat and Nat Brave Dwell Backpack for XMas In 2019 **** I believe and the zipper is pulling away from the seam. The store it was purchased at is no longer in business. Please advise where it should be sent for repair.

Matt and Nat requires you to email them to return any item, but they have not responded to my emails from 1/1/21 and 1/12/21 (as of 1/24/21), therefore I have no way to return the items.

It is absurd that this is their return process and yet they can't bother to respond to the emails.

I bought the webbersm wallet and it is defective - the zipper is very hard to pull.

Matt and Nat's return process requires that you email them so that they can tell you where to send your return. I emailed them twice - on 1/1 and 1/12 - and have yet to receive a response as of 1/22. Now I have no way to return these wallets!

Note, these are the webbersm wallets - I do not recommend because the zipper is extremely difficult to pull and gets stuck.

Matt and Nat website stated that my order would be processed within 24 - 36 hours, it took over 50 hours to process the order. I paid $58 to have the package shipped overnight air delivery.

The package was sent ground delivery from teh other side of the country. I paid for overnight express to have the package overnight......I did not chose the FREE ground shipping that takes over a week to arrive! I hav etold them to refund my shipping costs sicne I did not get the service I paid for!

Not impressed with the service from Matt and Nat. They do not return phone calls or email.