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Matrix intl no documentation and uses threats demanding payment!!

Moving and storage management company Matrix Intl has done nothing but make excuses as to why storage is charging us 3x's the price of delivery!! We had a similar move about 6 months back to exact address we are delivering now and there were no additional "shuttle" charges for delivery. This time around they are claiming the roads that lead to our address needs special "shuttle" delivery! Matrix has made excuses like "its a different address" and "we are somehow getting delivery companies confused"! It's been an ongoing debate as to why we are charged 3x's the delivery charge compared to 6 months previous to same exact delivery address and less items?? There has not been 1 helpful and investigative response from their "customer service" rep!! Our experience so far is that they are able to charge randomly without any documentation and "demand" payment with threats! Extremely bad experience! Don't use this company, very unprofessional!
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1 comment
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ID
#289200 Review #289200 is a subjective opinion of poster.
Location
Taipei, Tai-Pei
Loss
$3

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