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I purchased a new couch and recliner from Mathis Bros as open floor stock, and I was urged the to consider,the extended warranty, which according to the saleswoman would cover from Top to Bottom anything related to manufacturer defects/cushions/leather tearing and...
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2.8
I liked
  • Salesperson
I didn't like
  • Lack of integrity in warranty coverage
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Poor customer service. Poor order preparation. Items added that were not ordered. Items necessary for items ordered not added or delivered. Calls not returned. Ordered items then later told they would not be in stock for awhile. Talked to two managers and no I'm sorry...
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Anonymous

Anonymous I will Never EVER purchase anything from Mathis Brothers Furniture, their Outlet STORE; Nor the Lazy Boy furniture store in OKC, Ok or anywhere in the USA or any store affilia...

I know how you feel. I have spent thousands and thousands of dollars there in the past. My husband and I were just walking around and stopped near the rugs near where some people were checking out. They started talking how they were looking at the rugs and my husband...
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Delivery Service Review

#1001566
1.4
1. Deliveries came 1:00pm instead of after 3pm (even he said after 3pm. We were not home 1pm) I got off work 3pm for that) 2. All plugs are not brand new even i spend almost$1000. (Power sofa) 3. Few years ago we bought a sofa when pick it up at store we wait 2HOURS to get it.
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Mathis Furniture Customer Care Review

#991892
2.4
I filled a claim on my leather sofa for discoloring because of pet pee. After I wipe off the pee the area was discolored. Angel Daveport stated because I did not call a stain it is not covered. I ask her to explain to me what is the difference between stain and discoloring she can‘t. Don‘t waste your money on this company.
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Summerlin Sofa Review

#890308
Poor quality will never ever support your company rip off a piece of junk
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Recliner Review

#757591
Purchased two recliners sales said was in stock and ready to pick up 15 minutes. After numerous inquires over 90 minutes they finally admitted couldn't find in warehouse. Had I not got demanding of an explanation they would have let me sit there till closing time. Demanded money back! Informed it will take 72 hours to show credit. BAD service
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Purchase a mattress from mathis brothers sleep center in okc gel foam bed queen eco paid 3000 dollars first month it was sinking to bed frame went back to store they told us oh it has to be cold run your cold air on. It then 30 day later whole bed sinking tried to take...
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Anonymous

Anonymous Had fight them for new bed they did nothing to accommodate my pain and suffering.all they did was call and say oops sorry I will send you 100.00 gift card well we know how th...

Made by Hooker- The recliners arms are too high for comfort. When you use the arms it feels as though you are trying to fly. When you don't, your arms are trapped down beside you as if you had been bound! Both chairs show definite signs of wear after only 3 years. the...
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I've had decent service before but this time it's been a nightmare had problems with broken furniture and kept getting run around. I finally went into store and manager worked it out swapped broken furniture out. They picked up broken stuf and delivered new recliners....
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Anonymous

Anonymous They refunded our money, basically they gave us a credit and they always do because they want to hold on to it & Try to force you to buy more furniture. They make you jump thr...

We bought some of the most expensive furniture from MB. (Century, Henredon, Drexel Heritage). All of it was special ordered using their "Design Experts". We were extremely disappointed with the Drexel Heritage sofa. Cushions were malformed, fabric started piling...
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I will NEVER shop at Mathis Brothers again! They say that they have all of their furniture ready to take home the day you come in but that is a lie! My family has spent thousands and thousands of dollars there shopping for years, and we ALWAYS have an issue when it...
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We purchased a mattress at Mathis Brothers in Indio Ca. For Two thousand dollars. My husband was having bad back problems. The first mattress after one week was sinking in different area. They came out and measured it. They took it back. They refused to refund our...
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Anonymous

Anonymous The mattress in our home were here for three years and really slept in only few times,when the mattress was sinking badly. They came to measure and instead of replacing it th...

To anyone and everyone considering shopping with Mathis Brothers Furniture in Oklahoma City, OK………………Buyer Beware! We have been Mathis Brothers Premium customers for over 25+ years during that time span we have relocated and purchased new homes seven times in three...
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1.6
I didn't like
  • Product quality
  • Bad customer service
  • Followup to get what they said - done
#849499
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