Anonymous
map-marker De Soto, Missouri

Response from Matheson

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Sent email to matheson in regards to invoice received that did not mention a credit balance. Jerry, from Moorefield, WV, store called and explained credit shows under account and invoice was not a bill, just invoice showing what was delivered.

Jerry was very friendly and courteous, much like the drivers for Matheson. Now I have a name and phone number, I will simply deal with Jerry.

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User's recommendation: Try dealing with Jerry over other office employees

Anonymous
map-marker De Soto, Missouri

Question about invoice

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Had issues with a credit balance on our account. Was concerned that credit would disappear since it wasn't on the invoice.

Recently received a phone call from employee at Matheson Propane. He assured me account was showing full credit.

I wish all employees of this company were as friendly and decent as this gentleman was, drivers are also very good. I will make a point to try and deal with Jerry instead of local office employee.

Thank you for quickly handling my situation.

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User's recommendation: Very pleased with assistance provided

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