Matein
Matein Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Matein reviews show a 3.3 star rating from 5 reviews with 50% likely to recommend. Consumers are mostly neutral; price level is medium. Reported pros: looks good. Reported cons: unresponsive customer service, delayed warranty responses, and occasional workmanship or missing parts.
Key Takeaways for Future Customers
- Expect a medium-priced product that generally looks good but verify parts on delivery and document issues for refunds or warranty.
Negative Feedback / Risk Areas
- Recurring Matein customer complaints cite unresponsive phone/chat support, slow warranty repair and missing or defective items.
Positive Feedback
Customers note attractive appearance and reasonable value when items arrive in good condition.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Matein reviews show a 3.3 star rating from 5 reviews with 50% likely to recommend. Consumers are mostly neutral; price level is medium. Reported pros: looks good. Reported cons: unresponsive customer service, delayed warranty responses, and occasional workmanship or missing parts.
Key Takeaways for Future Customers
- Expect a medium-priced product that generally looks good but verify parts on delivery and document issues for refunds or warranty.
Negative Feedback / Risk Areas
- Recurring Matein customer complaints cite unresponsive phone/chat support, slow warranty repair and missing or defective items.
Positive Feedback
Customers note attractive appearance and reasonable value when items arrive in good condition.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beaumont, California
Missing oarts
I was shorted the three packing cubes in my order. I need them asap (now). The pack arrived in an Amazon box; the missing items were not in the box.
- Weak ness in shipping evidently
Preferred solution: Deliver product or service ordered
User's recommendation: Respond!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lleida, Catalonia
New carry-on/backpack received defective
Purchased from Amazon, the bag was received defective. How do I get it replaced? I need it ASAP please!
- Looks good
- Questionable workmanship
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about phone charging backpack
- - Question about usage is unanswered.
- - Left a phone message and awaiting a call back.
- - Rating could improve with a timely response and issue resolution.
My rating right now is based on having a question about usage that, as of this point, I haven't had answered. I left a phone message (no customer service representatives?) and I am awaiting a call back. My rating will improve if I get a timely response and my issue is resolved.
- Lack of timely customer service
Preferred solution: Answer to a question regarding your backpack.
User's recommendation: Don’t waste your time calling customer service with an issue. There are no customer service representatives, just an answering machine. You may as well email.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBack pack wrinkled
It’s a great back pack, after getting the wrinkles out
The backpack was vacuum-sealed, leaving the bag very wrinkled. How do I handle it without damaging the bag? The steam iron didn't help.
Preferred solution: Information how to get wrinkle out of back pack
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: The are not responding to my waranty repair request.
- - Purchased in June; first used in July.
- - Zipper broke in August and slid off the teeth.
- - No response to emails; calls go to voicemail; chat unresponsive.
Company fixed the issue and I have been provided with apology. Product replacement
Purchased in June then first used in July. Broken zipper in August; it simply slid off the teeth when I opened the pocket.
Nothing broken or ripped, no teeth missing, no obvious reason for the zipper to fail. Now they are not responding to my email request and their phone number goes directly to a voice mail; so far, no response to the CHAT system either.
So much for the lifetime warranty. We'll see.
- Customer service isnt responding to phone calls or chat
Preferred solution: repair or replae
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Hi Steve, This is Cathy from Matein. We are really sorry for this inconvenience.
Maybe we missed your email. Could you please send an email again?
We will try our best to solve your problem. Best Regards, Cathy
Hi Steve, This is Cathy from Matein. We are sorry for this inconvenience.
Maybe we didn't receive your email. Could you please send an email again? Our email is support@***.com.
We will try our best to answer your question and solve your problem. Best regards, Cathy