Matein
Matein Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Matein has 3.5 star rating based on 3 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Matein to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t waste your time calling customer service with an issue. There are no customer service representatives, just an answering machine. You may as well email.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Matein has 3.5 star rating based on 3 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Matein to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t waste your time calling customer service with an issue. There are no customer service representatives, just an answering machine. You may as well email.".
Review authors value the most Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Question about phone charging backpack
My rating right now is based on having a question about usage that, as of this point, I haven't had answered. I left a phone message (no customer service representatives?) and I am awaiting a call back. My rating will improve if I get a timely response and my issue is resolved.
- Lack of timely customer service
Preferred solution: Answer to a question regarding your backpack.
User's recommendation: Don’t waste your time calling customer service with an issue. There are no customer service representatives, just an answering machine. You may as well email.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBack pack wrinkled
It’s a great back pack, after getting the wrinkles out
The backpack was vacuum-sealed, leaving the bag very wrinkled. How do I handle it without damaging the bag? The steam iron didn't help.
Preferred solution: Information how to get wrinkle out of back pack
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: The are not responding to my waranty repair request.
Company fixed the issue and I have been provided with apology. Product replacement
Purchased in June then first used in July. Broken zipper in August; it simply slid off the teeth when I opened the pocket.
Nothing broken or ripped, no teeth missing, no obvious reason for the zipper to fail. Now they are not responding to my email request and their phone number goes directly to a voice mail; so far, no response to the CHAT system either.
So much for the lifetime warranty. We'll see.
- Customer service isnt responding to phone calls or chat
Preferred solution: repair or replae
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Hi Steve, This is Cathy from Matein. We are really sorry for this inconvenience.
Maybe we missed your email. Could you please send an email again?
We will try our best to solve your problem. Best Regards, Cathy
Hi Steve, This is Cathy from Matein. We are sorry for this inconvenience.
Maybe we didn't receive your email. Could you please send an email again? Our email is support@***.com.
We will try our best to answer your question and solve your problem. Best regards, Cathy