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Feb. 2107 - Match.com USED to have a box to NOT auto renew. They got rid of it w/ no notice, and now EVERYONE is auto renewed! AND NO REFUNDS! BUYER BEWARE! I signed up for a 6 month, 1/2 price deal for $60. At sign up, I selected "do not auto renew" on the website. They have my credit card info. Cut to yesterday - Apparently that option is gone now?!? No notice of that disappearing! HUH?! The initial recording when you call says that ALL... Read more

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I cancelled my account after a month, or deactivated and given cancellation number. I was told I could reactivate til June 24, 2017. I went back to activate again and it will not allow me to sign in. Sent 3 emails with no reply. They have my money and refuse to communicate. I had 3 profiles that all turned into catfishing. I was trying to report. I kept information to turn in to Match. Match does not want people back once you have money. You... Read more

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My elderly father in law had a subscription but they were sending him matches that did not fit with his profile. When I noticed a $101.94 charge on his credit card, I asked him if he still uses the site. He explained why he does not. I called Match to get the charge reversed and they refused. Also refused to put me through to a supervisor! I did find were the terms state they do not refund but they do not even send a reminder email about when... Read more

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I was looking for a man that I could spend the rest of my life with, I thought I had found him till he started asking for money he was from Georgia and then he went to Africa he had the money to go over there but didn't have the money to come back home on, so he started asking me for money along the way he wound up in the hospital and he didn't have the money to pay the bill so he looked at me, he kept telling me he had no one and he was an only... Read more

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Every match I got from you wanted money. I am poor as a church mouse and I am not to happy either. This last match that I contacted back in March kept asking for money. I do not have it and will not have it. He made me go get payday loans and I do not have the money to pay them back with, he made me put up my title for my car and now I'm looking at loosing it. His name was Blue Johnny from Altanta Georgia, the other state he is associated with... Read more

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I WAS DISAPPOINTED IN MATCH.COM, AND IT MIGHT BE JUST ME, BECAUSE I DIDN'T REALLY SPENT MUCH TIME THERE. BUT WHAT HAPPENED NEXT WAS THE WORST EXPERIENCE I EVER HAD WITH CUSTOMER SERVICE. FIRST OF ALL, WHEN YOU SIGN UP, THEY NEVER SHOW YOU THAT YOUR SUBSCRIPTION WILL BE RENEWED AUTOMATICALLY, SO YOU WILL GET AN UNEXPECTED CHARGE. AFTER DELETING THE ACCOUNT, I ASKED FOR THE FULL REFUND, AS I DIDN'T USE THE APP AND I NO LONGER WISH TO CONTINUE... Read more

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Tried to cancel my membership, apparently wasn't successful, was charged with auto renewal, tried to get refund and was refused. I signed up with a 3 month membership. Auto renewal was set up. About 2 weeks prior to the renewal, I cancelled what I thought was the membership but apparently I didn't do it correctly. The same day I received email notification I had been charged, I contacted them, with the intent of explaining the mistake and trying... Read more

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They automatically renewed my subscription for three months at a fee of $104.94. I had no indication that this was going to happen since I had previously been a member for a three-month time. And did not get an automatic renewal. I spoke to a representative and two supervisors all program to say the same thing NO REFUND It was only renewed seven days ago at a ridiculously escalated rate. I explain to them over and over again that I could not... Read more

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HORRIBLE CUSTOMER SERVICE. They auto enroll you into a yearly membership when you sign up for 1 month. I would never recommend this to anyone as long as I live. I called several times and tried to be connected to their management company and kept getting told they wouldn't reimburse my $240. They are worthless to deal with and dishonest. Who conducts business that way and still stays in business? Steer clear and learn from my mistakes- they are... Read more

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  • From mobile
  • Nov 07, 2016
  • by anonymous
  • #951221

Match.com auto renewal is biggest scam ! You can never unsubscribe once you sign up!! They will continue to auto-charge charge you for at least 2-3 more cycles until you threaten to sue them .

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