Matawan World of Gardening - Shoddy Customer Service
I purchased a very large umbrella (Cantilever) from the store several years ago. Although I only opened the umbrella maybe 10 times in three years the cord that opens the umbrella broke. I went back to the store to find out how I could get the umbrella repaired, which I was willing to pay for. I was told by the owner of the store that my only option was to return the 100 to 150 pound umbrella and stand to the manufacturer in California and there was nothing else I could do (there was no local repair option). The owner was curt. He insinuated that I left the umbrella out when it was windy and therefore I broke the umbrella. I told the owner he shouldn't be selling shoddy products. His response, the manufacturer is the only game in town. With such poor customer service I will never shop there again.
Old Bridge Township, New Jersey
- Sell shoddy products
- Customer support stinks
Reason of review
Poor customer service
Let the company propose a solution
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