Poor Quality Food Review

Horrible quality and preparation rib eye.
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ID
#543520 Review #543520 is a subjective opinion of poster.
Location
San Clemente, California

Terrible Management, will never go back to Mastro Newport Beach!

Visited this restaurant on 28 September with my friends. We wanted a girls night out a nice evening meal. However it was ruined by the terrible time we had there. We were shocked when a group of guys grabbed a lady by the wrist, she was with her sons and husband. When the husband tried to help her they had him in a headlock. The two managers allowed this to happen while customers watched in horror. Her small child was held back by the staff while he watched his older brother being hurt. No apologies to the family but they were thrown out!!! Awful place I wont be returning you have lost a loyal customer and many more as I will make sure my Mom and Dad dont come back. The managers stood and watched, we now dont feel safe and will avoid this restaurant!!!
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ID
#539923 Review #539923 is a subjective opinion of poster.
Location
Newport Beach, California
Reason of review
Poor customer service
New Reviewer

Mastros Ocean Club New Port Beach- Overpriced bad food

Food was terrible both my wife and I were sick that night. They use too much salt, had to drink a gallon of water, at home, and they use a disgusting amount of butter. Their lobster mash was floating in grease and butter. My Rib Eye was poor quality the local Ralphs has a better piece of meat, lots of fat and gristle and little meat. I cook meat better at home. The butter cake is good the first 3 bites then you want to throw up. For over $100 per person (a lot more if you drink) should not be pushing you out the door after 1 hr and 10 minutes, felt like a diner in that regard. It is beautiful and lots of people to help but for 250 dollars for 2 with no booze, it is a rip off and based on the food it was rip off at any price. Avoid this one, unless you want an expensive colonic. I right few reviews but this was really bad. Disgusting!!!!!
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1 comment
#881306

My bf and I couldn't agree more.

Specifically related to the $57 rib eye. The quality very poor.

Meat over cooked.

You think I would have learned.

This same issue atleast 2 times with the same restaurant.

ID
#252607 Review #252607 is a subjective opinion of poster.
Location
Irvine, California
Loss
$250

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