New Reviewer

Customer service

Update by user Oct 01, 2022

We went into the restaurant for dinner late on a Saturday night. We came from the north bay an there was almost no other option for dinner...

mortons took us in glady with 30 minutes left an didn't say anything about our attire...

the manager at mastros is just a hateful person an couldn't even politely remind us of dress code an just seat us... it was so disrespectful I will not go back without an apology...

Original review posted by user Oct 01, 2022
The manager was slightly disrespectful. We came from the north bay to eat dinner an when we arrived we where refused service. Both me an my cousin had on shorts. We understand there is a dress code but it would have been nice for him to accommodate us an seat us an just remind us of the dress code. I have been to the same location with my woman dressed the same way an was seated right away... I don't think I'll be back to thus location anymore since they apparently don't appreciate customer an don't need anymore money from anyone else. This was at the San Francisco location

User's recommendation: Don't wear anything comfortable.... the manager will be a native an not let you eat dinner....

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ID
#4038488 Review #4038488 is a subjective opinion of poster.
Pros
  • Great food
Cons
  • Terrible manager with a terrible attitude towards life
Preferred solution
Apology
New Reviewer

Incorrect charges

They double charged my card. Once I noticed I reached out and tried calling the restaurant multiple times and cannot leave voice-mail. Finally reached someone they told me to call back because a manager was not available to help me. It's now 3 days later and cannot get anyone on the phone to help.
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ID
#3992038 Review #3992038 is a subjective opinion of poster.
Loss
$302
Preferred solution
Full refund

Worst dining experience in my 78 years.

Didn't really honor reservations. Over crowded. Much too loud. Over booked and under staffed. Food was bland and much too overpriced. Worst dining experience I ever had. I don't get the hype for the worst restaurant on the planet.

User's recommendation: Don't go.

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ID
#3841681 Review #3841681 is a subjective opinion of poster.
Location
Malibu, California
Cons
  • Everything is wrong with this so called wonderful restaurant
New Reviewer

Very upset customer

May 24th SF Mastros we had a dinner party I was burned by the waitress I have been calling since May 24th no one has yet to return my call this is absurd
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