Mastros Restaurants

Hi, I love the food you offer. I travel state to state and every time and order your filet mignon But I was recently in Texas location and the steak taste very different.

Im assuming they mixed it with sauces and I was very dissatisfied. They put some type of sauce thats not like the other states.

The food was terrible I spent over 300 and left a 50 dollar tip and all they would compensate me with $50 I thought felt like that was an insult. It was the one in Costa Mesa

We were in from out of town. I ordered a drink at the bar and Ordered a yellow butter cake to go.

Brought it right back to our hotel. When we opened the box, it looked like they chewed it up and spit it into the box. Very disappointed for my daughters birthday. We ordered it to go before and it was always perfect.

Had an early morning flight to catch so we were unable to bring it back. Very disappointing!

The manager was slightly disrespectful. We came from the north bay to eat dinner an when we arrived we where refused service.

Both me an my cousin had on shorts. We understand there is a dress code but it would have been nice for him to accommodate us an seat us an just remind us of the dress code.

I have been to the same location with my woman dressed the same way an was seated right away... I don't think I'll be back to thus location anymore since they apparently don't appreciate customer an don't need anymore money from anyone else.

This was at the San Francisco location

They double charged my card. Once I noticed I reached out and tried calling the restaurant multiple times and cannot leave voice-mail.

Finally reached someone they told me to call back because a manager was not available to help me. It's now 3 days later and cannot get anyone on the phone to help.

Didn't really honor reservations.

Over crowded.

Much too loud.

Over booked and under staffed.

Food was bland and much too overpriced.

Worst dining experience I ever had.

I don't get the hype for the worst restaurant on the planet.

The waitress burned my 7 year old daughters hand with the macaroni pan. On June 7th we had reservations at Thousand Oaks location at 7 pm party for Maribel of 7.

I'm most upset because my daughters hand was firmly placed on the table, she was not moving her hands.

The server placed the red hot pan on her hand. At no fault of my daughter on my birthday night celebration night.

May 24th SF Mastros we had a dinner party I was burned by the waitress I have been calling since May 24th no one has yet to return my call this is absurd

Burned my 7yr old daughters hand. No apologies.

Tried to email complaint, no email available on their website. I called to speak to manager, I received the most fake apology ever. It was as if he couldn't wait to get me off the phone. Once he heard the burn wasn't severe enough to take my daughter to the hospital, he couldn't wait to get off the phone.

Offered a 100$ credit, took my number and said goodbye. Kidding me 100$?! So what I'm supposed to go eat by myself. People like this guy that for plain spite, if that were to happen again, I am taking my daughter to the E.R.

and requesting a specialist and take that bill right over to that manager.

Maybe then he will care alittle more. Take that 100$ and save it.

My ribeye was nothing but fat. I understand ribeyes are a fatty cut but this was unacceptable. I took my friend there for her birthday and same for her.

Visited this restaurant on 28 September with my friends. We wanted a girls night out a nice evening meal.

However it was ruined by the terrible time we had there. We were shocked when a group of guys grabbed a lady by the wrist, she was with her sons and husband. When the husband tried to help her they had him in a headlock. The two managers allowed this to happen while customers watched in horror.

Her small child was held back by the staff while he watched his older brother being hurt. No apologies to the family but they were thrown out!!!

Awful place I wont be returning you have lost a loyal customer and many more as I will make sure my Mom and Dad dont come back. The managers stood and watched, we now dont feel safe and will avoid this restaurant!!!

Horrible quality and preparation rib eye.

Food was terrible both my wife and I were sick that night. They use too much salt, had to drink a gallon of water, at home, and they use a disgusting amount of butter.

Their lobster mash was floating in grease and butter. My Rib Eye was poor quality the local Ralphs has a better piece of meat, lots of fat and gristle and little meat. I cook meat better at home. The butter cake is good the first 3 bites then you want to throw up.

For over $100 per person (a lot more if you drink) should not be pushing you out the door after 1 hr and 10 minutes, felt like a diner in that regard. It is beautiful and lots of people to help but for 250 dollars for 2 with no booze, it is a rip off and based on the food it was rip off at any price. Avoid this one, unless you want an expensive colonic.

I right few reviews but this was really bad. Disgusting!!!!!