Karmelo Itv

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Verified Reviewer
| map-marker Salt Lake City, Utah

I have been needing help to close my account

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I need help to close my account but there I have not received help. I need to close this account as soon as possible.

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User's recommendation: Not

Resolved
Dimitri D Wya

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Verified Reviewer

Resolved: Failed payment

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Updated by user Nov 01, 2023

Company fixed the issue and I have been provided with apology.

Original review Oct 16, 2023

Banksy on Masterworks was probably extremely awaited, and I suspect Masterworks not to have decent enough payment infrastructures as my payment to get shares failed multiple times (there are sufficient funds on the account, card details are up to date)... this is really shaking my trust in your trust-based alternative investment type of business. I am angry, so unless you provide me with some sort of compensation, what could have been small but consistent investments (I let judge my history), this is the end, I will patiently wait to cash in on the few assets to be sold eventually.

/Dimitri

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Cons:
  • Weak app making payments unreliable

Preferred solution: Price reduction

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