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Verified Reviewer
New Reviewer

Without lights doing IAN other rooms have lights

My room is without electric for 2 hours and counting. Other rooms around me have electric so it is a problem with the hotel yet no one has called for maintenance or even went to flip a switch a since it is most likely a circuit breaker. I have to put up with the muggy heat while no one tries to fix the problem this is not good business doing times like this. There should be someone here able to handle this simple situation

User's recommendation: Be ware if you need prompt customer service.

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ID
#4027252 Review #4027252 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Complaint

I have never experienced this bad of customer service , it just terrible and disgusting how people are treated here

User's recommendation: DONT EVER SPENT YOUR MONEY ON THIS HOTEL NEVERRRRR!!!!!

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ID
#3698790 Review #3698790 is a subjective opinion of poster.
Location
Atlanta, Georgia

WORST COSTUMER SERVICE

This is by far the worst costumer service i have ever recieved. The front desk was extremely rude when we tried to get a room. They put us in a smoking room, so we went back and asked for a non smoking. They said, it would be extra. We said fine and paid. The next day when coming back to my room, the key wouldnt work. So i went to the front desk. They refused to let me in the room I PAID FOR because my ID was still locked in the room. I now have to wait in my car until my husband returns in the next 2 HOURS to get his ID. 0 stars. I will forever warn people of this place and the terrible and trashy people working there.

User's recommendation: Never come here.

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ID
#3375713 Review #3375713 is a subjective opinion of poster.
Location
Tucker, Georgia

Filed Police Report Regarding Filth and mistreatment

Masters Inn - Filed Police Report Regarding Filth and mistreatment
Masters Inn - Filed Police Report Regarding Filth and mistreatment
Masters Inn - Filed Police Report Regarding Filth and mistreatment
Masters Inn - Filed Police Report Regarding Filth and mistreatment
Masters Inn - Filed Police Report Regarding Filth and mistreatment
Masters Inn - Filed Police Report Regarding Filth and mistreatment
I paid for a room that I never stepped foot in. I work closely with COVID-19 vaccines knowledge and important cleaning is during this epidemic. The lobby was filthy and the hotel clerk( who refused to come from the back of the lobby after offering me a full refund) At this point I just want my money back. I never entered the room due to not the filth and not feeling safe. The hotel clerk told me the cleaning crew hadnt been there for 3 days prior to my booking and the officer that came on site told me that he had complaints from others and that I had to come back in 3 to 4 days for my refund
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ID
#2543681 Review #2543681 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer
New Reviewer

Received my money.... But refuse to let me in my room.