Adilene Ksa
map-marker Fruit Cove, Florida

Construction issues, Threats, Intimidation, False Accusations & Statement

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MASTERCRAFT BUILDER GROUP LLC ST JOHNS, FL. Important information for owners, buyers and realtors. Where do I start? There are so many problems with this company I don't know where to begin. It all started with the sales team at Trailmark, who gave me erronious information from day one. 1). I was told, via email and no less than five times that I had a $35,000 flex-cash incentive to use in any way I wished. That was pulled off the table at the 11th hour and I was told it was a mistake. The president apologized, giving me a decent consession on available lots. 2). There was much confusion over the lots I had to choose from, only to find that the lots I was looking at on the Trailmark webpage were, in fact, lots that were located in another community altogether, hence the confusion. When the president of the company was informed of this, I got apology number two. This oversight had been on the webpage for well over one year with no one noticing and remained on the webpage for over two weeks after the company was informed. 3). I read a blog about the Zip-System house wrap (moisture barrier) used by some builders, including Mastercraft, explaining in detail that while it was among the best systems available, it was crucial that the sealing tape be applied using the manufacturer specified roller or the system would fail and the warranty would be voided. If the system fails moisture developes in the wall, leading to mold which can go undetected for years by the home owner. The only way to correct this problem is to spend tens of thousands of dollars. This can all be avoided simply by using the correct roller. When I looked at a couple of his homes under construction (in SHEARWATER) I had reason to believe the tape was not being applied properly. I then went to Madeira to look at still another home under construction. This home appeared to have the tape done correctly. I spoke of this with a sales rep, who urged me to bring this to the attention of the company president, so I wrote him a carefully worded email (so as not to offend or 'challenge' the integrity of the builder). I did not want to bruise his ego or criticize his work ethic; my goal was only to give him a 'heads up', possibly saving him potential law suits down the road from any affected buyers. I only thought I was doing him a favor; after all, builders cannot monitor their subcontractors every minute of every day. The president took it as a personal affront to his integrity despite my efforts to prevent this reaction. This reaction seemed absurd and indicative that the builder was attempting to avoid this construction issue and possibly other issues from being discovered. 4). I told the company that I was using a Realtor for the transaction, even though I never went to the community with said Realtor. In the end the president told me that he would not pay said Realtor. He further told me via email, that he would not build me a home in any community and that I was 'banned' from speaking to ANY of his employees or even setting foot on ANY of his the risk of being arrested! Can you believe this? His behavior seemed histrionic and bizarre. I swear, you can't make this stuff up! We are retired senior citizens and never threatened or intimidated anyone. I tried calling him and even asked my Realtor to try to intervene on my behalf, hoping to salvage this $400,000 plus transaction, to no avail. He wanted no further contact from me. In all fairness, he builds one of the nicest floor plans I had ever seen, and uses top notch products, but in the end, this company is incredibly difficult to do business with. His Sales Manager has got to be one of the most incompetant people in the business and has little, if any, experience in the construction field. I always felt that if one does not know what they are talking about, then one should not say anything, but rather defer questions to some one who does know. Instead, she glibly makes statements and promises that they have no intention of keeping. Unfortunatley, if he keeps the current sales team at Trailmark, I fear they will be his undoing. And keep in mind that a builder, ANY builder, is only as good as his subs and other employees. Do your 'due dilligence' before you sign anything and hire a private inspector, if you can't be there yourself during the build. I feel my integrity and reputation has been damaged without justification. I feel that the builder was attempting to cover up an important issue regarding construction of his homes, as well as the health and safety issues to current owners, potential buyers and their agents. Threatening to arrest us was an effort to silence and discredit us.
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  • Incorrect information
  • False statements
  • Unprofessional
Reason of review:
Poor customer service

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Ty Wilde
Ty Wilde

Ty Wilde is the Utah Realtor and New Home Construction Specialist with over 15 years of experience. He helps people to go through the process of buying or selling a home.

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