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MasterCook

MasterCook

www.mastercook.com
What is your customer experience with MasterCook?

MasterCook Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews

Overall Customer Rating: price level is medium; reviewers value diversity of products or services and billing practices; sentiment is mixed with several service and support inquiries.

Key Takeaways for Future Customers

  • MasterCook reviews note a broad product range and midrange pricing.
  • Expect interactions about billing and account access for downloads after device changes.

Negative Feedback / Risk Areas

  • Customer complaints include delivery timing questions.
  • Reports of missing parts and requests for replacements.
  • Support needed for restoring purchases after computer failure; customer service responsiveness matters.

Positive Feedback

Reviewers appreciate product variety and clear billing practices. Membership or subscription terms appear reasonable for the price level.

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temidun O

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Swindon, Swindon

My 22inches pot is leaking after 2 times use

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My pot is leaking and needs replacing. I have just used it twice. I need help to get to the company's page directly to make my compliance.

Loss:
$90

Preferred solution: Full refund

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Anonymous
map-marker Rome, Rome

Ordine n. 172630 ****00

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Buongiorno, volevo sapere i tempi di consegna del barbecue, pagamento effettuato il 10 febbraio 2026, grazie

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1 comment
Guest

If you go to mastercook.com, you will see they sell recipe cooking software only. Where did you buy the grill?

Contact their Customer Service Department, since they took your money. This company owns the Master Cook grills: https://***/ Phone: 1-888-909-**** 7:30am to 4:30pm, Monday thru Friday (Pacific Time) E-mail: customerservice@***.us

Anonymous
map-marker Lima, Ohio

I need a person to call me please

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My old computer crashed and I lost my Mastercook24 that I purchased Nov25,2024. Order # 130343. I purchased a MacBook Adair and I need a download to put on my new computer

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1 comment
Guest

MasterCook 24 runs on Windows only. There is no Mac version of MasterCook.

You would need to install Windows onto your Mac computer, and then you can install MasterCook 24 onto that partition.

However, MasterCook has been discontinued, and customers have migrated to Cook'n which has a Mac product you can use. See this notice: https://***/mastercook.php

Madelaine Byy

I bought a mastercook tabletop gas grill model...

I bought a mastercook tabletop gas grill model number srgg 806 and it did not come with a warming rack can I get one of those sent to me somehow please let me know thank you

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