Martha M Mol

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Verified Buyer
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Vanity Cabinet Arrived Damaged

MasterBrand Cabinets - Vanity Cabinet Arrived Damaged
We ordered, through Home Depot, two of your Glacier Bay 24.5" W x 18.6" D x 35.4"" H Freestanding Bath White with White Cultured Marble Top, Vanity Cabinets Order #WJ3873**** on August 16TH of 2023. When they arrived, one of them arrived damaged. I would like a return label from you and a new replacement of this same vanity cabinet as soon as possible to complete the project I am working on. Please inform me how to proceed.
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Loss:
$159
Pros:
  • Nice looking vanity cabinets

Preferred solution: For the damaged vanity cabinet to be returned and a replacement of the vanity cabinet that has been damaged in delivery

Anonymous
map-marker New York, New York

I am looking for a replacement corner lower cabinet lazy sus

I am not certain of the style of cabinets, but i suppose you can help figure that out once you understand my needs.
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User's recommendation: Provide a phone number.

Pete G Pth

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Verified Reviewer
| map-marker Chula Vista, California

Cabinet install

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Couldnt remove cabinet drawers as levers would not release. Called Customer Service & your Rep.

didnt know anything about your product nor could he refer us to the proper personnel to remedy the problem. My contractor also wasnt able to remove drawers. Your CR said I should drive back to HD were I bought cabinet & have them show me how to remove drawers. I told your C/R that store was 10 miles away & gas is expensive in CA ; that would been 40 plus for 2 trips to the store.

So, your C/R was useless to resolve the problem.

After 40 minutes one drawer came loose & another 19 more minutes for the other 2 drawers to come loose. We finally found the right combination of moving levers (right & left side) .

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Pros:
  • Easy to install once drawers were removed

Preferred solution: Let the company propose a solution

User's recommendation: Hire C/R who know your products or refer to a company rep. Who knows his/her stuff .

Travis Y Utq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Goshen, Indiana

Cabinet order

MasterBrand Cabinets - Cabinet order
Ordered cabinets, they were supposed to be in this month , have not had any contact, would like to know estimated date , homecrest cabinet order # 236****
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Chicago, Illinois

401k money

Need to get a link to 401k retirement plan to close it out tried contacting but no luck please contact me at +121********
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Pete G Pth

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chula Vista, California

Cabinet drawers removal issues

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We werent able to remove cabinet drawers to install cabinet. Called your customer service & guy that answers said he couldnt help us of direct us to anyone in your company to find out what procedure to use to remove drawers. He said to go back to Home Depot & ask them to show us how to remove drawers. Home Depot is 10 miles away from me & with the price of gas in CA thats ridiculous. Calling HD also out of the question as they dont answer or direct you to the wrong department. Over this was very bad service from your Customer Service Rep.
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Pros:
  • Easy to install once drawers were removed
Cons:
  • Vanity drawers would release to be removed to install vanity

User's recommendation: Hire Sympathetic SC Rep

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