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Master Plumbing & Sewer charges to write invoice?

Master Plumbing does a capable job. However, I was mystified as to why 1) the plumber who came yesterday would not snake out a kitchen line from the roof, as his colleague had done several years earlier (at half the time), and 2) why I was charged fo wo hours time when the work and clean including packing the equipment into the truck was one hour fifty minutes. Here is what I got from the person who answered the phone: 1) we only have our plumber go up to the roof one time. Thereafter, it's from the ground. When I asked why, she said that it was company policy, that she wasn't the owner. 2) she said they bill in 10 minute incements. When I said that the plumber took the last 10 minutes to write the invoice, she said, "yes,." When I asked if they charged for writing the invoice, she said "yes." Besides that, the plumber broke a favorite vase. Master's website differentiates itself from the commission-based plumbers. Since it came out to the same price as those commissioned plumbers charge, I don;t see a difference, oh, except n the attitude of the woman who snootily answered my questions. I've liked Master's work in the past but in my mind, they are no better than the commissioned plumbers they denigrate.
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#410807 Review #410807 is a subjective opinion of poster.
Richardson, Texas

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