Master Mark industries

I am a licensed contractor and I just put Rhino decking on for a client of mine. I will never make this mistake again.

The deck I did has full sun for the majority of the day. This decking gets so hot during the day that you can't walk on it or sit on it. We measured the temperature and it exceeded 160 degrees during different times of the day. I called my supplier (ABC Supply in Newport News Virginia) and they turned me over to a sales rep for Rhino decking.

Through several phone call from myself and my client we were told we were out of luck and they would not be doing anything. Their customer service is atrocious. I didn't want to be sued so I have replaced the new Rhino decking with pressure treated decking. I have eaten the cost of the Rhino decking($3600) the labor to install and remove the Rhino decking($2000) and the labor to install the pressure treated decking($1000) I am a small contractor and have been absolutely abandoned by my supplier(ABC Supply of Newport News) and Master Mark Plastics(rhino decking).

I will never use this supplier again or Rhino decking.

Nobody from either company even came out to look at the problem. They have not heard the end of this.

YOU CAN SAY THAT AGAIN DAVID! had the misfortune of loosing balance and falling on it in 105 degree L.A. temp & alone with 2 replaced hips, the heat emanating from the planks was soooooo intense, said to myself as i edged toward my old "cooler " brick: "surely, this is an intro to ***!"

I installed rhino decking on my pool deck about three years ago and about 50% of the plastic decking clips are broken. I had a representative look at it and he said he could get me new clips.

I will have to tear up all the decking and start over. Who is paying for my time?

Tearing my Rhino Deck off too! Mold, mildew, warping, fading, etc. Junk decking!

We live in Calgary and have a Rhino deck on the south side so the deck gets alot of sun and dries out very quickly. The color faded after one season, but we actually like the shade now.

Our concern is this...there was a hailstorm in Calgary of July 2010 and are area was hardest hit. Long story short, the deck had to be cleaned to see what damage was done to it. The insurance company instructed the contractor to pressure wash the deck. Unfortunately, the guy who washed the deck was not experienced in washing Rhino decking. He used (they claimed) 1500psi. We believe they used more pressure and had the nozzle too close to the deck. In doing so, they have stripped some of the wood grain off the surface. We now have less of a wood grain look as well has a very gritty texture in alot of the area.

The deck is now approximately 5 years old and we do not have any mold issues. Of course, are air is very dry and it has a south exposure.

So my question is, does anyone have any experience with pressure washing Rhino decking? You input would be most appreciated.

I've had a Rhino deck for approx 9 years now. It started as dark brown but has faded considerably.

I've had no issues with cracking or splitting. I wash the deck myself twice a year. I use a common garden sprayer filled with Olympic vinyl siding cleaner. I lightly wet the deck with water from the hose then spray the cleaner on it.

I then use a stiff brush I attached to a broom handle to scrub the deck. This gets rid of the mold and mildew easily. I then rinse the section I just scrubbed with the garden hose.

I've found it best to let the cleaner work for 5 minutes or so before scrubbing. I'm very happy with the deck except for the fading issue.

rhino decking is junk i have to tear mine off to i would never buy it again

We had a $15,000, 400 square ft. Rhino Deck built about three years ago.

We have black spots that we can not get out. We have used the composite deck cleaners with bleach in them. No help. The railings are all shifting and leaving gaps at all the post.

The stair rails are all warping either in or out from the stairs. The Floor boards on one section is warped and saging. It has faded so bad and the top railing are faded really bad and pitted and rough. We are not rich people and My husband saved the money for this deck for 5 years.

We feel so ripped off and unsatisfied.

Does anyone know how to go about filing a complaint and to whom we should complain to. It seems there is no customer service for Rhino Decking.

rhino decking has been on my for seven years still looks great, it's a no care deck. once a year a light washing and as a painting contractor thats what I want on my house