
Master Mark industries
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24K
CLAIMED LOSSES
3
TOTAL REVIEWS
1.8K
PAGE VIEWS
Ahlia Wxt
Boards looking like leopard skin, cracking, warping
The deck was installed in the Spring of 2008. It was recommended by my general contractor. He was under impression that it would perform better than other brands he knew about. All the boards exposed to the sun (majority), are showing dark spots that no washing can remove. Even if I follow the instructions from Rhino. The ends of several boards have split. One board is very warped; it could cause an accident and it is splitting length wise. I can't afford to have it replaced. Plus I would have to remove some stone work and siding in order to install new boards.
Loss:
$4000
2 comments
Jese Vwd
RHINO DECKING
PURCHASED RHINO DECKING 2 YEARS AGO. LESS THAN A YEAR AGO IT STARTED TO WARP AND SEPARATE AT THE SEAMS CAUSING GAPS BETWEEN THE BOARDS. ALSO I HAVE SAFARI BROWN. IT HAS FADED SO MUCH ALREADY THAT IT STARTING TO LOOK GRAY.IT WAS INSTALLED PROPERLY. NOTIFED THE COMPANY THEY WOULD NOT DO ANYTHING ABOUT IT. MY HOUSE IS ONLY 2 1/2 YRS OLD. DECK RATHER LARGE AND COST ME ALMOST $30,000. I AM ACTUALLY EMBARRASED. THEY COULD HAVE A LEAST SENT OUT A REP.MY HOUSE IS NEWLY BUILT. MY BUILDER WILL NEVER RECOMMEND IT T ANYONE AGAIN.
Loss:
$20000
Anonymous
Rhino deck need i say anymore?
Installed a 4,5000 $ rhino junk deck and will be tearing it off my 295,000.00 two story home after two years. if anybody else uses this product from mastermark industries they should be made aware that they have just thrown their money away. the deck is installed on the east side of our home and recieves ample sun at least 8 hours a day durring the summer. we have been getting alot of black patches on both the flooring and the railings. we were told it was a mold problem,have had the deck professionally power washed and treated with clorox outdoor, this removes the mold and black spots for about two weeks then they reappear. we have had the deck washed again and now the railings are pitted and rough,probably to much power washing. Our contractor who installed the deck is so afraid of us suing him that he offered to replace the deck. I told him NO ******* way it is not his problem but Mastermarks. i was thinking of putting this stuff around my pool, No way I will use pressure treated wood.
Loss:
$4
13 comments
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Master Mark industries
After 2 years of complaining with photos, letters and visits to a local supplier, MARK industries finally decided to do something.
They provided all new boards with an upgrade.
I had to pay for the removal and disposal of the old deck and the labor to install the new one. This work was done 6 months ago. We'll see how it stands up.
Apparently the type of boards they sold us should have never been used in a cold climate.
We live in west Texas where the temperatures range from 16 to 112 degrees Fahrenheit. Super hot and super dry with extreme sun.
We put this decking in three years ago with a large porch and walkway wrapping around trees. Must say we didn't expect it to perform like it has. We love it. It was expensive but worth it.
Still looks great.
Held its color and no warping or splitting.