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Do yourself a favor and spend a few extra dollars and buy your grill or smoker from a more reputable company. Every time I've called MF customer service I've been on hold a MINIMUM of one hour with only 5 callers in front of me. Currently on hold writing this review at 1 hour 40 minutes. This will be my last call and if I get the part and it too wears out, my smoker is going in the trash and I'll buy a better brand with better customer service.... Read more

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Our drip pan rusted out after a year of use. We ordered another one through the company, and they took our money, but a year later, we've not yet received our part. The customer service department is a bunch of dicks, and nobody seems to give a *** that we have paid for an item we've never received. Nobody returns our calls or emails.

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Refrigerator quit after 13 months....warranty 12 months. Lowes was no help in trouble shooting nor was Master Forge. Called Master Forge and they offered no assistance with troubleshooting other than unplug, wait and reset - which was in the manual. Lowes has no knowledge of their own product. Do not spend the cash, buy a cheap dorm fridge, my daughters is still working in the garage after 6 years. Not happy with Master Forge, looks great... Read more

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i bought a perfect flame grill from lowe's 3-4 yrs ago. i have had nothing but problems. one of the first times i used it, i had a grill fire that i thought would burn my house down. later i would have to replace the burner cause it wouldn't start. now it is just completely rusted out even the grill plates. i called to replace the parts and apparently it would cost well over $100 to replace them. they think highly if their product but for an... Read more

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great grill for year and a half until charcoal tray rusted out. No problem just orderbreplacement part right! well i did that but it took like 6 months because its on back order and is made in china. then i finally got the part and it was the wrong part. So i called and reordered and i got it finally and it doesnt fit my grill!!! so frustrated im ready to trash it all. gonna go to walmart to just buy a cheap one. a a a a a a a a a a a a a a a a Read more

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Purchased from Lowes the Master Grill Forge Island $2600.00 It's a piece of junk, after about 12 uses on the grill it takes about 1 1/2 hours to cook a hamburger & hot dog Called lowes they gave us a differnt # to call, thier customer service rep was rude & hung up on me. The ysay 7-10 business days to order part this is ridicouls.. Don't Buy any Master Forge products. Lowes it not much help either. This wasn't a cheap grill keep it covered... Read more

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Hi, I have submitted a complaint already over 2 weeks ago. Not one person has contacted me from Master Forge which makes me realize they really do not have any concern for their customers and could care less that after less than a year of use the product is faulty. I purchased a gift for my husband last Memorial day , spending 500 dollars at Lowe's for a Master Forge grill. In my last complaint I provided all of the grill specifics so that... Read more

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