We were at first very please with our Master Forge refrigerator. It lasted about a year and four months. The refrigerator started making a loud noise and then quit. We hauled it back to Lowes certain that they would replace it but they said they had no history of...Read more
Do yourself a favor and spend a few extra dollars and buy your grill or smoker from a more reputable company. Every time I've called MF customer service I've been on hold a MINIMUM of one hour with only 5 callers in front of me. Currently on hold writing this review at...Read more
I didn't like
- Poor customer service
Refrigerator quit after 13 months....warranty 12 months. Lowes was no help in trouble shooting nor was Master Forge. Called Master Forge and they offered no assistance with troubleshooting other than unplug, wait and reset - which was in the manual. Lowes has no...Read more
Delivery Service Review
Our drip pan rusted out after a year of use. We ordered another one through the company, and they took our money, but a year later, we've not yet received our part. The customer service department is a bunch of dicks, and nobody seems to give a *** that we have paid for an item we've never received. Nobody returns our calls or emails.
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i bought a perfect flame grill from lowe's 3-4 yrs ago. i have had nothing but problems. one of the first times i used it, i had a grill fire that i thought would burn my house down. later i would have to replace the burner cause it wouldn't start. now it is just...Read more
great grill for year and a half until charcoal tray rusted out. No problem just orderbreplacement part right! well i did that but it took like 6 months because its on back order and is made in china. then i finally got the part and it was the wrong part. So i called...Read more
Purchased from Lowes the Master Grill Forge Island $2600.00 It's a piece of junk, after about 12 uses on the grill it takes about 1 1/2 hours to cook a hamburger & hot dog Called lowes they gave us a differnt # to call, thier customer service rep was rude & hung up on...Read more
Hi, I have submitted a complaint already over 2 weeks ago. Not one person has contacted me from Master Forge which makes me realize they really do not have any concern for their customers and could care less that after less than a year of use the product is faulty. I...Read more
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