Master Eye Associates
Master Eye Associates Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating; consumers are mostly dissatisfied. Recent recommendation: "Do NOT visit this location". Reviews point to poor customer service, limited product/service diversity, and high price level.
Positive Feedback
Appointment confirmations and reminders were sent, showing the practice does attempt to use messaging and email communications.
Negative Feedback / Risk Areas
- Appointment scheduling errors and incorrect appointment times led to rushed 10-minute exams and unresolved care.
- Rude staff and lack of doctor callbacks created unresolved customer service issues and Master Eye Associates customer complaints.
- High price level and concerns about refunds and billing after poor care.
Key Takeaways for Future Customers
- Check confirmation texts carefully and confirm timing by phone before visiting.
- Be prepared for potential follow-up visits if prescriptions or exams feel inadequate.
- Consider reading Master Eye Associates reviews and weigh pricing against reported service problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating; consumers are mostly dissatisfied. Recent recommendation: "Do NOT visit this location". Reviews point to poor customer service, limited product/service diversity, and high price level.
Positive Feedback
Appointment confirmations and reminders were sent, showing the practice does attempt to use messaging and email communications.
Negative Feedback / Risk Areas
- Appointment scheduling errors and incorrect appointment times led to rushed 10-minute exams and unresolved care.
- Rude staff and lack of doctor callbacks created unresolved customer service issues and Master Eye Associates customer complaints.
- High price level and concerns about refunds and billing after poor care.
Key Takeaways for Future Customers
- Check confirmation texts carefully and confirm timing by phone before visiting.
- Be prepared for potential follow-up visits if prescriptions or exams feel inadequate.
- Consider reading Master Eye Associates reviews and weigh pricing against reported service problems.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Issue with Appointment
- - 4:00 pm appointment confirmed by texts and emails.
- - Arrived; time was 6:00 pm and they could fit me in.
- - A 10-minute visit produced a new Rx I can't use.
Scheduled an appointment for 4:00pm - received several confirmation text and emails confirming the date and time. When I showed up for my appointment I was told that my appointment was at 6pm.
I was able to show the confirmation of the time via text and emails, in which I was told I was still wrong, my appointment was at 6pm - but they could "fit me in". Well, you are not "fitting me in", I have an appointment that you verified and sent several reminders! Being "fit in" means you get a 5 minute exam. I am a type 1 diabetic so I rely on this exam to make sure that I do not have any damage from my diabetes...but also for my contact Rx.
I was told my Rx had changed, I was given the new Rx and shuffled out the door. Total time spent at the appointment was 10 minutes. Well, with the new prescription, I cannot see. I have called back to speak to the doctor, but he will not call me back - I am told "he is busy" by one of the ruddiest people I have ever spoken to in a medical setting.
I either want my money back so I can go see another doctor, or rewrite my Rx for my previous Rx. I am told I have to come back for another full exam.
Why would I come back to you guys for another exam that you could not do right the first time. Take my warning and DO NOT visit this Master Eye Associates!!
Preferred solution: Full refund
User's recommendation: Do NOT visit this location
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