MasTec Reviews

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Update by user Nov 13, 2021

Company fixed the issue and I have been provided with product or service ordered. Installer, Eric Zimmerman, finally showed up on the 7th attempt. His company promised to track his whereabouts and he finally showed but not wanting to do the installation..

Update by user Nov 13, 2021

Installation technician failed to show for the sixth time with the same excuse that he couldn't find the address. Directv contacted the installation company about the same technician not showing up. They promised to locate his whereabouts the next time he failed to...

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ID
#2936420 Review #2936420 is a subjective opinion of poster.
Cons
  • Managers and installers lie about having called customer
Preferred solution
Deliver product or service ordered

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New Reviewer

Poor service/ Attitude

The service technician from MasTec, Zack out of Sturgeon Bay has a serious attitude problem. He should not be off his leash, nor should he be involved with the public. He knowingly cut the tv cables to my house and the neighbors house and laughed about it. He should be fired.

User's recommendation: Don’t let Mas Tec on your property.

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ID
#2784258 Review #2784258 is a subjective opinion of poster.
Location
Chicago, Illinois
Cons
  • Incompetent
Preferred solution
Apology

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Driver entered highway on the wrong side of the road

Driver entered the highway on the wrong side of the road, driving head-on towards me. I had to swerve very quickly so he wouldnt hit my son and I head-on. When the driver reached me he was smiling. The truck number is either 77244 or 774244
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ID
#2572655 Review #2572655 is a subjective opinion of poster.
Preferred solution
Apology

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Damaged property

This company is a POS. They came into the neighborhood to bore a gas line to new homes across the street. They came out unannounced, tore up my sod, dug a huge hole and damaged my brand new irrigation system. They told us the would come back to ensure repairs were made. Three weeks later they didnt even replace the sod. I emailed the corporate office regarding the damage to the irrigation system and they wont even respond.

User's recommendation: Don’t let them work in your yard.

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ID
#2243440 Review #2243440 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Cons
  • Property damage
Loss
$100
Preferred solution
Apology

Don't work there

How do I file a workers comp claim?
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ID
#1773706 Review #1773706 is a subjective opinion of poster.
Location
Salt Lake City, Utah
New Reviewer

I haven't gotten my check since last friday

Good morning. Hi my name is Horacio Vega Jr, I was working on Kingsley Constructors Inc. And on August 17th 2019 was my last day of work and since last week i have not received my check. Please call to my phone number (956) 600-**** or to my email junior_vega@***l.
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ID
#1639123 Review #1639123 is a subjective opinion of poster.
New Reviewer

Bad Driver

MasTec - Bad Driver
MasTec - Bad Driver
MasTec - Bad Driver
Your driver drives carelessly, he doesn't care for the safety of the other. After come back from work, he make very loud music and park his company truck in the opposite direction of the traffic every night (See attached photo). Please stop him from making Mastec image look bad and protect innocent people from his bad driving.
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ID
#1626218 Review #1626218 is a subjective opinion of poster.
Service
Mastec Vehicle Driver
Reason of review
Bad Driver
New Reviewer

Technician NEVER showed up

Tech schedules an appointment yesterday @ 6 & he was a no call no show
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ID
#1449676 Review #1449676 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Service
Mastec Technical Support
Reason of review
Poor customer service
New Reviewer

Terrible techs

Tech rude and did not complete the order I was on the phone with DirecTV and she told him exactly what the order was supposed to be he was standing on my porch smoking a hookah and then he got in his truck and pulled off
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ID
#1255213 Review #1255213 is a subjective opinion of poster.
Service
Mastec Technical Support
Reason of review
Poor customer service

MasTec - Technical Support Review

After dealing with repeated outages, esp my HD receiver I called 'customer service'. I spent a total of almost three hours on the phone. Mostly on hold. One rep forwarded my call to a line that disconnected. Another claimed no supervisor was at work. After waiting 30 minutes, Michael answered and immediately put the call to message. The next supervisor, Alex after waiting 40 minutes told me that the only offer they could make to a 10 year customer was a 2 year commitment in order to upgrade my defective and falling apart equipment. They couldn't replace mine because it was too old. If I wanted to switch to another provider it was my choice. 10 years and no loyalty. This is what the absence of competition means.
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ID
#987177 Review #987177 is a subjective opinion of poster.
Service
Mastec Technical Support
Reason of review
Bad quality

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