Amelia S Dqm

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Vinessa Dqg
map-marker Denver, Colorado

This is my favorite pizza in Aurora, great food, and good customer service.

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I was ordering from Massinos pizza for the last 11 years, and honestly this is my best Italian restaurant in the area. They have a tasty pizza, fresh pastas, sandwiches, salads, chicken wings, calzones, strombolis, desserts, etc...

I really recommend everyone to try them out.

I was ordering from Massinos pizza for the last 11 years, and honestly this is my best Italian restaurant in the area. They have a tasty pizza, fresh pastas, sandwiches, salads, chicken wings, calzones, strombolis, desserts, etc...

I really recommend everyone to try them out.

I really love their house special pizza, baked meat lasagna, and their calzones. Great food, and good service.

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  • I love their food
Reason of review:
Good quality
Mandi B Jnv
map-marker Denver, Colorado

Massino's Pizza & Pasta Denver: TERRIBLE SERVICE

Terrible, terrible, TERRIBLE service!! I cannot even believe it has come to this but I have to share this awful experience with the world.

We ordered 2 pizzas and wings for delivery this past Saturday after we got a flyer on our door for Massino's last week and decided to try something new. We were quoted a 50 minute delivery time, but we weren't too worried about it. Hopefully it would be worth the wait.

So... we waited and waited and eventually got a call from our lost delivery driver saying the address we gave him brought him to a gated community so he turned around. After explaining to him that yes, people in gated communities order pizza too, he was back on his way, already beyond late with our food. We still had to receive 2 more lost phone calls from the driver after he couldn't follow our step-by-step directions on how to get to our apartment in The Breakers Resort community. It can be intimidating but it's not rocket science.

Finally, my boyfriend decided the only way we were going to get our food was if he met the driver outside. He ended up walking 2 blocks to the clubhouse to meet him. The driver seemed disoriented and couldn't figure out where to park the car. He ended up just pulling off to the side and parking, searching his car all over for something before getting out. He got out and handed my boyfriend the delivery bag with the pizzas inside and the bag of wings on top like we were just supposed to take the delivery bag and all. So my boyfriend had to take the pizza boxes out of the bag himself and hand the bag back to the driver who was still frantically searching the car for our receipt. He finally found it and handed it to my boyfriend, but it wasn't the correct credit card receipt so there was no where for him to sign or add a tip. When he asked the driver what he should do to add a tip, the driver suggested just writing it on the back and signing there. That seemed a little sketchy, so he decided against it and said he would just call the store to add a tip.

So the food was ICE COLD of course by the time we got it inside and we had to reheat it all in the oven. The pizza wasn't bad, but the wings were so dry and flavorless it was like eating just plain chicken.

If it was up to me, I would've been the mean one who decided the driver didn't deserve a tip for that huge ordeal to get our food, but my boyfriend, being the nice person that he is, still called the store back to add the tip to our credit card order. The person he spoke with seemed like the manager so he told him about our terrible experience and we were only offered 50% off our next order (like there will even be a next time). Then the guy asked for the last 4 digits of his card number and the tip amount and said he would add it. If that had been the end of it, I wouldn't even be writing this review right now, but that was just the beginning. It is now Monday and my boyfriend has had several messages on his phone saying that we need to call and pay for our order because they lost our credit card information. These calls have all been desperate pleas from the driver too saying that he's going to lose his job if we don't pay. This is so ridiculous! Any other company would've realized this was their fault and cut their losses but now we are being harassed by Massinos! I came home from work today to a note from the driver on the door asking us to "do the right thing." WOW. You guys have got some nerve. I will leave so many bad reviews everywhere you will not be able to escape them. I will leave my own flyers around the Breakers community making sure everyone knows not to order from you guys and tell everyone I run into about my experience. You cannot even fathom what one $44 order cost you in business. I will pay because I'm scared of continually being harassed but know this: I will be in contact with the police if I ever here from anyone there again.

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It sounds like you did not want to pay for your food. why you did not pay when you got the food, why did wait until they put a note on your door for urgent payment.

It is a big shame to do what you did and then go put a *** review in order to blame them. When I order anything I pay for it, no game to play, they didn't make mistake just because you didn't want to pay for your food, actually they were nice to give you half off.

Shame on you, this evil doing. Go get some life and try to eat for free.

reply icon Replying to comment of Guest-742712

Obviously you must work for them to not see the irony and outrageousness of the situation. Or you misunderstood my post.

As far as we knew, we DID pay. It wasn't until later that we found out the company made a mistake processing the payment. NOT our fault.

Of course we always planned on paying for the food or we wouldn't have ordered it. Common sense my friend.

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