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New Reviewer

Missing delivery

Placed an order for 15 items on the 13 th May 2022 delivery was suppose to have happened on the 27 th of may 2022 . Delivery has not come . Need the items for the 28 th of may 2022. The status on ur trackers shows pending for pick up ??? Tracking I d 594391****273 Jennifer sanjana I needed this yesterday ??
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ID
#3616477 Review #3616477 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
Preferred solution
Let the company propose a solution
New Reviewer

Return

Iam from Ottawa and l have in store purchase And also online purchase Can I return both in the same box and l will include the reset of the in store purchase
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ID
#3615132 Review #3615132 is a subjective opinion of poster.
Location
Ottawa, Ontario
Preferred solution
Return of in store purchase on the same box with online purchase

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New Reviewer

Refund amount

Massimo Dutti - Refund amount
Bad customer service I purchased online blouse , paid full amount with delivery fee , I did not receive it till 2 weeks when I contacted the customer service asking for the issue they said failed delivery so I asked for refund , its been more than a month now I didn't receive my refund and not the order , very disappointed no
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ID
#3599742 Review #3599742 is a subjective opinion of poster.
Location
Dubai, Dubai
Cons
  • Worse staff
  • Bad customer service
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Bad experience, very bad customer service, very disappointed

Massimo Dutti - Bad experience, very bad customer service, very disappointed
I have bending refund of online order not receive for more than 1 month , no specific date for the refund, still sending emails to ask and pegged for my money ,I regret ordering from this brand , I would never recommend it for anyone, Bad experience Bad team Even at their shop no one is willing to help
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ID
#3599725 Review #3599725 is a subjective opinion of poster.
Location
Al Ain, Abu Dhabi
Preferred solution
Full refund

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New Reviewer

Disrespectful, manager

Worse customer care service . Store manager evening shift , palladium mall , Mumbai , disrespected , raised voice , below the belt behaviour

User's recommendation: Never.

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ID
#3596538 Review #3596538 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
Cons
  • Worse disrespect store manager
Preferred solution
Apology

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New Reviewer

Delivery

Third time ordering same pair of shoes online because style not available at local store. Ordered a pair of monk strap brown suede shoes, approx $300+ value. First time the shoes were too small, which is not their fault obviously, but did notice that one of the shoes was pretty scuffed up. Considering the price and quality of shoe, pretty disappointing. Second time ordering, got mismatched pairs in the same box! A size 9 and a size 10. Third time, the left shoe was so scuffed parts of the shoe had no suede on it.
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ID
#3586726 Review #3586726 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

My account is not working and needing help with online purchase

Customer service number posted online is not a working number . I needed help with online account and not being able to contact Massimo duty.

User's recommendation: Find another brand .

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ID
#3522842 Review #3522842 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Let the company propose a solution

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