MassHealth
MassHealth Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MassHealth has a 1.6 star rating based on 2 customer reviews and a 100% unfavorable distribution; consumers report dissatisfaction in MassHealth reviews and customer complaints about coverage and service.
Key Takeaways for Future Customers
- Expect possible claim denials for items like glasses; verify coverage before purchase.
- Prepare for slow responses from customer service and escalations to supervisors.
- Have documentation for SSDI or disability ready when contacting MassHealth.
Negative Feedback / Risk Areas
- Denied claims for covered items and difficulty reaching complaints or claim denial departments.
- Enrollment or eligibility issues causing missed appointments.
- Poor customer service responsiveness and billing frustration.
Positive Feedback
Some users report clear eligibility explanations when resolved, though few reviews note positives.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MassHealth has a 1.6 star rating based on 2 customer reviews and a 100% unfavorable distribution; consumers report dissatisfaction in MassHealth reviews and customer complaints about coverage and service.
Key Takeaways for Future Customers
- Expect possible claim denials for items like glasses; verify coverage before purchase.
- Prepare for slow responses from customer service and escalations to supervisors.
- Have documentation for SSDI or disability ready when contacting MassHealth.
Negative Feedback / Risk Areas
- Denied claims for covered items and difficulty reaching complaints or claim denial departments.
- Enrollment or eligibility issues causing missed appointments.
- Poor customer service responsiveness and billing frustration.
Positive Feedback
Some users report clear eligibility explanations when resolved, though few reviews note positives.
Turn one complaint into a collective action
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Verified Reviewer |
Athol, Massachusetts
Won't pay for covered glasses
I have called Mass health back and asked to speak to a supervisor, complaint department, claim denial department. All were denied.
I really need help. $130 for glasses may not seem like a lot but to me in SSDI, diabetic, handicap it's a lot of money.
***. ***
Preferred solution: My glasses covered by my Masshealth
Legible
My daughter is not legible for mass health, she is going to miss her 4months appointment I need some help
Preferred solution: My daughter’s insurance was canceled
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