Massey Services
Massey Services Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Massey Services has 1.7 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Notifications", "Do your own pest control it ain’t worth wasting your money to have someone come out and do nothing.", "Mason easy pay works for me.", "Chris Harrell is a hard worker & clean cut young man that is a blessing to serve anyone.", "Avoid using them at all costs".
Consumers are not pleased with Billing Practices and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Massey Services has 1.7 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Notifications", "Do your own pest control it ain’t worth wasting your money to have someone come out and do nothing.", "Mason easy pay works for me.", "Chris Harrell is a hard worker & clean cut young man that is a blessing to serve anyone.", "Avoid using them at all costs".
Consumers are not pleased with Billing Practices and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Francisco, CaliforniaDelivery issue
User's recommendation: Notifications
Ants after you just came out
Preferred solution: Full refund
User's recommendation: Do your own pest control it ain’t worth wasting your money to have someone come out and do nothing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Palmetto, FloridaResolved: Terrible Customer Service
Company fixed the issue and I have been provided with settlement agreement.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bradenton, FloridaTerrible customer service
In November 2022 I wrote a review (see below) because of a invoice for services was sent for services that I had cancelled more than 3 months prior.
Now I am being threatened with collection, even though the general manager called to apologize and offered to cancel the invoice.
11/10/2022
Massey Services Pest & Termite control contacted me by phone to schedule termite inspection and control shortly before our 1 year contract expired. I declined the appointment due to unsatisfactory results on the pest control they also provided and instructed them to cancel both the pest control and termite control.
Two months later I received an invoice for pest control with a "reported" service date well over one month after I cancelled with customer service. When I contacted them they stayed that in the fine print on the back of the contract that they require written cancellation. The secondary issue I reported was that I was home the entire day of their supposed services. There was no paperwork left behind and no one ever entered my property- inside or outside.
It is impossible to actually perform services without being seen, so apparently they are retaliating because I cancelled their terrible services. I strongly urge anyone considering using this dishonest company to look for another option even if it initially costs more as I now have no issue with the unwanted pests that we had while Massey supposedly sprayed for pests.
RF
Massey Services, Inc. Response
11/11/2022
Mr. *****,
Mr *****, Thank you for bringing this to our attention.
We sincerely apologize for the unpleasant experience. We pride ourselves on Total Customer Satisfaction and providing the highest quality of service. Someone will be contacting you from our Corporate Office to address and resolve.
Once again, our apologies. Have a nice weekend.
- No communication within the company
Preferred solution: A written apology with the guarantee that no further efforts to collect will be taken.
User's recommendation: Avoid using them at all costs
Missed payment,july 3rd of 100.
User's recommendation: Mason easy pay works for me..
Wanted to let you know how pleased we are with your employee Chris Harrell this young man always asks if there is anything else he could do for us after he finished spraying
User's recommendation: Chris Harrell is a hard worker & clean cut young man that is a blessing to serve anyone...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service, even worse customer service
Preferred solution: Rescind the last bill
User's recommendation: Run don’t walk away from this company
To ask a question about other items I ordered
User's recommendation: Of course
To place an order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hapur, Uttar PradeshMiss behave
Preferred solution: Proper stock are bee there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gulaothi, Uttar PradeshMiss behave
Terrible lawn care company
User's recommendation: Stay away
Service
Million dollar bedbugs
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You failed to cancel in writing, a minimum of 30 days before the onset of the next billing period. My supposition is that there was an "automatic renewal" clause in your original contract (use a jeweler's 16x loupe to read the fine print) which requires written notice.
It's a real fishhook that consumers should be aware of. Telephoning, while convenient for you, doesn't count. Calls disappear like a puff of steam in the wind.
Anyone could claim to be you over the phone. Your enemies could shut off your electricity, water, gas, trash collection, yard mowers, snow plows, maid service ; anything and everything if calls were adequate.